Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are rude, arrogant, do not listen and fail to act upon promises made. Customer Service is clearly NOT a priority for this Service Provider. But the bigger issue is the Management which is clearly also reflected in the high staff turnover. Also what sort of a professional organisation works on guestimates given they have meter readings and facts. Avoid Scottish Power like the plague. Everything mentioned above can be supported by emails and letters we have received / sent.”

Helpful Report

Posted 7 years ago

“Regarding Scottish Power's Boiler cover, I know there's some bad reviews on here but when I called them I wasn't waiting too long, there was some confusion over my postcode but that was resolved. They sent an engineer the next morning who fixed the hot water and was very polite and professional therefore I can't really fault it so far.”

Helpful Report

Posted 7 years ago

“Absolute rubbish engineers clueless left without hot water and heating no offer of loan heaters and that was just a faulty pump engineer diagnosed boiler pcb not working avoid these people”

Helpful Report

Posted 7 years ago

“Do not buy boiler cover had for four years and the moment we have a problem. Days to fix with no information took time off work to wait for an engineer only to be told not coming and don’t even know if parts on order. Ask for manager and told wait up to 24 hours we cannot tell you anything. You’ve 2 kids under 4 with no hot water and heating... you’ve just got to wait we don’t have a clue what’s happening with your boiler. Big joke get your cover elsewhere”

Helpful Report

Posted 7 years ago

“If there was no star rating I will choose it , they didn't even deserve for one star. I don't have a any words to explain how BAD this company is, it's shouldn't even exist. If someone have or had account with them just RUN AWAY! Close your account because what they gonna do is ROB you and trying to get lot of money from any of the customer ! People what should to it's start to go to court because is funny how they working , customer service is one BIG ZERO also people who works there , Unbelievable UNPROFFESIONAL STAFF, CUSTOMER SERVICE AND ALL SCOTTISH POWER !! WORST WORST EVER !!!”

Helpful Report

Posted 7 years ago

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Helpful Report

Posted 7 years ago

“They have left my sick elderly, disabled parents without heat for 4 days. There have been 4 engineers who visited. They have fitted 4 parts to their boiler and they still have no heat. A cowboy company that will End up killing people in this cold weather. Utterly shameful”

Helpful Report

Posted 7 years ago

“I have now been trying to arrange an appointment with you since September. Whilst I appreciate that winter is a busy time, it would appear that you are unable to provide the service that you offer and that I have paid for - i.e. Annual Boiler service and cover - in Autumn as well as winter. Whilst I appreciate that an emergency will take priority, I have waited for and paid for over 3 months to receive an Initial service in order to be able to access emergency boiler care. I have, to date, wasted hours on the phone to you; arranged for my daughter to get up following a night shift when an engineer did call, despite me having rung to say the date was not convenient, only to be told he needed the washing machine alongside the boiler moved, and leaving.....never to return. I now appreciate the need to access the back of the boiler for a first inspection, but had we been told that in the beginning......?! I have since tried a further 4 dates, and this week, having received countless texts to say an engineer would be calling, my husband duly took a whole day off work as a broad time cannot be given, only to be called mid morning to say the engineer was not in fact coming after all. I have been a customer with British Gas for many years. Each year I received a call, we agreed a time slot on a given date, and every time an engineer has called and accessed the boiler without fuss. I was foolishly tempted by your cheaper costs and false advertising, and switched. Oh, if I had only know how absolutely shoddy the customer service was, your ability to answer calls in less than 20 minutes, ability to respond to emails within 2 weeks, your inability to even arrange an appointment date, let alone actually arrive on the agreed date to provide a service paid for; I would not have wasted time, effort or money. I have now been paying for an emergency boiler cover service which was not available until an initial inspection was conducted. You have totally failed to conduct an inspection within 3 months and therefore have been paid for nothing.”

Helpful Report

Posted 7 years ago

“All ok until I tried to change supplier after a year. They made it extremely difficult to pay final bill and once I had managed to pay them, they kept writing to me and texting saying that I haven’t paid, although I sent them proof of payment. Even tried to charge me useafe after the new suppliers took over account Wouldn’t touch these guys- be warned!”

Helpful Report

Posted 7 years ago

“If there was NO STAR RATING that is how I would rate Scottish Power Boiler Cover. T&C state the policy gives you a Boiler Service, it seems you do not get this until the end of the contract.when you make a claim, the engineer doesn't turn up. You are paying money for a service that NP doesn't provide. This should really be looked at by the FCA. I should have had a engineer visit today between 8-1pm. I have taken a day off work, the visit was booked weeks in advance. At 11.50am I phoned to confirm the engineer was coming. At 2pm I called again, I waited 20 mins on the queuing system. I was advised, the engineer would call me. At 2.30 Morgan called me, to say the engineer had gone home ill. I would be given as a gesture of good will £20!!!! and would need to rebook the engineer for another time. At my expense of taking another day off work. I WOULD NEVER RECOMMEND HAVING BOILER COVER WITH SCOTTISH POWER.”

Helpful Report

Posted 7 years ago

“Incompetence to the nth degree. Setting up a dual fuel account took over 4 months. Once up and running billed me incorrectly. A year down the line tried to bill me over 2k for one month. They then blamed me, and all hell broke loose. Thanks god I had a trail of emails and pictures of my gas and electric meters going back over a year. I don't normally write these, but if I can save even one person from their utter bull **** it is worth me taking my time. They were fined over 18 million a few years back for poor customer service. I think it should be an annual fine given back to their long suffering customers. Worst compay I've ever had the misfortune to cross paths with.”

Helpful Report

Posted 7 years ago

“If you want to be driven slowly insane, this is the Company to do it. In my case they put me on a different tariff, and at the same time managed to delete half my dual fuel account - the half that was in credit to the tune of around £80! I never got it back. They also cut my DD payments in half without notifying me. When I realised what they had done they opened a complaint at my insistence, and then closed it down three days later without consulting me to see if the problems had been rectified, which it hadn't. They ignored my emails and phone calls, and in the end i emailed the CEO, who passed me on to Director Support. They managed to rectify my account, but by this time my debt was around £500. When I asked them what they intended to do about it, my emails were returned as spam. I cannot believe such an unscrupulous Company has been let loose on the public. They are a national disgrace.”

Helpful Report

Posted 7 years ago

“I'd give them 0 stars if I could. Had the annual service (inc radiators) in June. All fine. Two months later have a problem with the boiler not firing. (OK these things happen). Guy came to fix it, identified gas valve needed replacing, but couldn't do it as he didn't have the right part. Suggested we might also consider a power flush. No-one returns and one month later boiler stops altogether. Orwellian nightmare begins. I ring up and they say there is sludge in the system so won't come out to fix the boiler until it is 'power flushed' (although there is nothing in the terms and conditions that stipulates this). I call another engineer out to come and do the power flush. His comments were (i) power flushes should be done hot so need boiler working and (ii) sludge has nothing to do with the gas valve problem (iii) how come they didn't pick up sludge at annual service. SP just keep parroting that power flush needs to be done even when they know it should be done hot. Looks like at least 6-8 days we'll be without water and heating. Utterly, utterly useless. Avoid”

Helpful Report

Posted 8 years ago

“When you leave them you're still not finished!!!"" We changed to Tonik energy in April and haven't been able to get a billl or useage. It turns out SP miscalculated out final bill.[ We had provided meter readings]. SP now send a bill [ in September] for a further £8.78. I suggested that they could write this off, after all the problems they've caused. they just said 'Pay it'.”

Helpful Report

Posted 8 years ago

“Oh where to start with this company. Lies. Bad service (understatement). Unreliable. Rip offs. So I move into this new build house. It is my first property with my partner. Not very big, 2 bedroom just me and him. The house is already supplied by Scottish power and when we moved in, being new to all this I stuck with Scottish Power. Big mistake. Bare in mind there are 2 people in a 2 bedroom house who are at work during the day. How much energy do you think we could possibly be using? Certainly not the £500 that was billed to us weeks after moving in. I got straight onto them and was asked to give a meter reading which I did. Then a few weeks later I received another bill for more than £500. Then a few weeks later I received a bill for nearly £700. Then I received a bill for nearly a grand. I didn't pay any of these bills and rang them up after each one and was told to ignore that present bill as a new one with the correct price was being sent out to me except every time they were asking for more and more money. They refused to discuss one bill with me because they had put the wrong name on it in error despite it having my address and me giving them all the other data protection information needed. I even argued that I had other bills addressed to me at the same address and asked how they could explain that and they couldn't. I kept giving them meter readings. After we were quoted a grand I rang them up and asked them how 2 people in a 2 bedroom house who work during the day could use that much energy. They kept arguing it was correct and based on actual meter readings. Eventually I went to the Ombudsmen. They said I had to complain to Scottish Power first through the proper channels which I did but this got me no where fast as we were constantly receiving bills asking for this amount and that amount. I rang them and they agreed to stop sending bill after bill as they all had different amounts and I didn't know what I was meant to be paying. Only they didn't and they continued to send me bills every few weeks advising a new amount I had to pay. When I rang their call centre the staff was always extremely rude and could not care less about customer service or helping you as long as the bill was payed. I wrote complaint letter after complaint letter and finally someone high up (I think) looked in to my case. I told them I wanted to leave but couldn't until the bill was paid. They sent someone to physically do a meter reading and we were sent a final bill around the £300 mark which after a few months sounded right. To be honest by this stage I was just relieved that it wasn't too expensive and wanted to pay it as quickly as I could so I could get rid of them. I paid this and once paid got the hell away from them as fast as my little legs would allow. Surprisingly I did get a letter of apology for the distress caused to me and I wish I had framed it but by then the damage was done. This was the most harrowing and stressful experience of my life where I would literally breakdown in tears and cry. I used to dread going home in case there was another bill waiting for me from them. Because of this I have suffered anxiety and panic attacks. I am now with a different supplier. I would rather live in a cave with no heating then ever be a customer of theirs again. Please do not put yourself through the misery!”

Helpful Report

Posted 8 years ago

“Disgraceful.....doesn't even come close!!! DO NOT BUY BOILER COVER”

Helpful Report

Posted 8 years ago

“So, we were due our boiler inspection today and were waiting patiently for the knock on the door. None came but we did receive a voicemail from "Leon" who apparently had been knocking on our door for the past 38 minutes and not getting a reply. We said that nobody had knocked on our door as we were waiting for them to call. So, we have very good, very expensive CCTV plastered all over the front of our house which even captures every number plate that comes onto and off of the street. We confirmed that no one had knocked on our door, however, somebody, a big bald bloke in a white shirt and black tie did park up on our street, even got out, had a look at our cameras then proceeded to get back in the van. He sat there for a further 7 minutes and 9 seconds then pulled up around the corner on the next street while as it turns out he was speaking to my husband on the phone telling us that he did try to gain access to perform the inspection but no one was at home? Scottish power employs subcontractors in your area to do all the boiler repairs and inspections and there are too lazy to even bother knocking on the door to carry out the work. We have just told them to shove their boiler care where the sun doesn’t shine. Take my advice, tell them to do the same. Tried reporting this shoddy outfit to Scottish power, guess what? Not interested”

Helpful Report

Posted 8 years ago

“Claimt o reduce my energy bills by about a 150 pounds annually.”

Helpful Report

Posted 8 years ago

“Their customer service is substandard. I had to set up my direct debit with them twice because of a computer error, which is one better than last time when it took three attempts for them go set it up, before they overcharged me. Not to mention putting me on hold foe 30 minutes.”

Helpful Report

Posted 8 years ago

“Beware! SP can cancel the contract if in their opinion the cost of repair is more than the residual cost of the boiler. They refused to tell me the costs of their view of the repair or the value of the boiler as this is "priveleged information." They ignored that the manufacturers remedy for the fault was different from their diagnosis. Don't touch them.”

Helpful Report

Posted 8 years ago

Scottish Power is rated 1.1 based on 1,133 reviews