Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each time I try to log in with my password it doesn't recognise it and I have to start all over and put a new one in. It's getting beyond a joke I have tried to ring and it is a long delay to get through as I am writing this. I am trying to put a simple reading of my gas and electric. I certainly will not be staying with Scottish Power when the term ends. Ian approaching 20 mins on Hold.”

Helpful Report

Posted 8 years ago

“cannot sign in to give meter reading even when given a new password after that phoned and the automated service which was equally as bad not recognising numbers pressed to get through and to top that I got an advisor that was telling me I had to copy and paste the pass word what ever happened to just typing in the password I've only given 1 star if I could there would be none terrible experience I will not be using Scottish power AGAIN.”

Helpful Report

Posted 8 years ago

“On 1st February 2017 Scottish Power installed Smart meters at my property. However due to their system crashing the engineer did not connect up the gas. G4S made an appointment to rectify this but then cancelled due to being sacked. Promises that a Smart Engineer would make another appointment went unfulfilled. I got fed up and when our tariff ended decided to change to NPower. NPower requested a meter reading. I was unable to take a gas reading as there was no display on the meter. After complaining SP provided an estimated reading. However they told me that you could not connect the meter as we were no longer their customers. I would have to ask NPower to install their Smart meters. However I have contacted NPower who tell me they may not be able to install their meter until 2020. This still leaves me with no display which is Scottish Power's fault. I sent a further complaint to SP and received an acknowledgement saying that I would receive a reply within 5 days but today have been told that this complaint has not been registered or dealt with in any way. The most today's complaints handler could do was log it as a complaint with the Smart meter team and tell me someone will ring back within five days. I asked to be put through to a manager but she repeatedly said one was not available. This is terrible service.”

Helpful Report

Posted 8 years ago

“Having been a former customer 1 year ago, I foolishly signed up on 3rd February 2017 for a fixed term contract for supply of gas. On 6th February 2017 I attempted to contact them via telephone to cancel - after waiting for 1hr 20minutes, eventually spoke to someone who could actually do the necessary action. Just re-affirmed why I decided to leave them last year - customer service is appalling.”

Helpful Report

Posted 8 years ago

“I moved into a BRAND new home (no one had previously lived there which is something Scottish Power couldn't grasp) Sept 2015 and immediately switched suppliers. I started paying my new supplier (Extra Energy) and after 4 payments my DD stopped. I contacted Extra Energy to ask what had happened and I was told Scottish Power prevented my gas from moving (but let my electricity move?!). I contacted Scottish Power to pay what I owed in July 2016 and I am still trying to sort things out. I live alone in a 4 bedroom house and am out the house 8am until 8pm (showering at the gym) and cooking 1 meal per day and turned off all my heating as I was worried about bills (first home). They are trying to charge me an extortionate amount for my gas only - when I first received the bill they told me it was for gas AND electricity - which would have been a fair price, then it changed to gas, either way I agreed to pay it but their over the phone payment system wasn't working, when they called me back 2 days later the bill had gone up £200! This was mid January 2017. I have since sent a letter, 2 emails and asked for 2 call backs which haven't happened...how am I supposed to pay when no one contacts me?! I was also told (by someone in their call centre) they cannot bill me past 365 days (which would be Dec 2015 and prior)...2 days ago I received a bill for Sept 2015- Dec 2015...NO ONE knows what they are doing there. I spoke to one lady in the call centre who when I asked to speak to someone more senior, she informed me there was no one...apparently I was speaking to the owner of Scottish Power wow.”

Helpful Report

Posted 8 years ago

“This is the worst company I have ever had to deal with. Even when you complain to the CEO they still don't respond within the time frame they state. Avoid this company - do not use my next action will be the ombudsman !”

Helpful Report

Posted 8 years ago

“Never been treated more poorly by a company, no empathy what so ever when our boiler broke down with a small baby in the house. You were more than happy to take our money for 2 years for boiler cover yet when we had a problem you washed your hands of us.”

Helpful Report

Posted 8 years ago

“Consistent, utter and unending incompetence from day one to close of account Took out a contract with Scottish Power 16 months ago and NO BILL WAS ISSUED. Repeated phone calls (estimated 25 hours) and emails went ignored. Complaints went ignored. Escalated complaints to the Ombudsman and no one seems to care. How can a company that turns over £5.4 billion not sort out a simple bill? Final bill finally issued when we closed the account and it was significantly over the estimated monthly bill we were quoted at the start. This smells very very fishy and feels like I have been scammed. Very poor customer service, abysmal service and joke of a company. Publicly shaming as a last resort.”

Helpful Report

Posted 9 years ago

“I'm not a customer of Scottish Power and never have been. They've now taken to sending me bills for somebody who has never lived at my property. Despite numerous calls to them and returning bills marked 'not at this address' the still keep coming. Spoke to some incompetent clown in 'customer services' who conceded that it was a mistake but then went on to say that the debt owed would be kept against my address! Never heard such rubbish and will not be taking this. If you're a customer, leave now. If you're not, look up their complaints number as there's a good chance you'll be needing it soon.”

Helpful Report

Posted 9 years ago

“A Scottish Power engineer came to service my boiler. He was amazed at what he saw. The last engineer that had been months previously to fit a new part had cross threaded the top screw of the heat exchange plate and just pushed the other three screws in as continued cross threading left no thread. This in turn allowed air to get in causing overheating which melted 2/3rds of the seal and all the wiring and component's and cover insulation. This left two 2/3rds of an inch gap which could have allowed carbon monoxide to escape putting our lives at risk. The engineer said the boiler was condemned and should have been by the last engineer knowing without the heat exchange plate fitting correctly it was Immediately dangerous. The engineer passed all information to his boss and compiled a report. 11 days later with no heating or hot water, ( I was boiling kettles of water to try and bath a one and two year old and for our own personal hygiene). I hadn't heard anything! I rang them and Mary took my call, she said the boiler had been condemned, I asked what happened now to be told id have to get a new boiler. I was amazed and said "its your engineer that has wrecked it. I put in a complaint and rang every day several times a day. It was referred to upper management and a manager came out to do an assessment. I've never heard such a cop out in my life. I put a complaint in about him too! I got an independent report done which stated the boiler was beyond repair due to the damage caused. I sent this to SC, I rang and rang insisted to be put through to a manager to no avail. I eventually spoke to a lady that said as a good will gesture they were going to repair the boiler but took no responsibility. They refused to reimburse me for the independent report or the extra electric for boiling the kettle or for my time and many, phone calls. To repair the boiler they replaced all the melted components and purchased from B&Q a long bar of screw thread that they managed to push in and attach to very little thread. I am appalled that I waited for a whole month to get hot water and heating. My house could have burnt down or we could have lost our lives due to their INCOMPITANCE. The manager asked if I was claiming any benefits so they could fit me a new boiler and claim it back from the government! Is that not called FRAUD? Its a total disgrace.”

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Posted 10 years ago

“Scottish Power arguably provide the worst possible customer service. Perhaps they're all too busy counting their HUGE profits?”

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Posted 11 years ago

“Not so good service, such a shame”

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Posted 11 years ago

“Great service as always, top notch”

Helpful Report

Posted 11 years ago

Scottish Power is rated 1.1 based on 1,133 reviews