“I was with Scottish Power for 12 years. While I was with them they gave good customer service. But try to leave them and their customer service is really appalling. I explain my difficulty in paying in full, I agreed a repayment of my final, but I was hound with messages and phone calls every day until I gave and paid the outstanding money. My daughter and I had no money for food after paying the bill. I would not recommend Scottish Power to anyone considering going with them.”
“They knowingly stole from me on 2 occasions had to take them to small claims court to get my money back. Anyone reading this, don't wait for Scottish Power to stop lying to you if you are trying to get back money they stole. They will never stop lying, you have to take them to court as they can't lie in court.”
“My boiler broke down, no central heating and hot water, water pouring out of the boiler.
I have never seen such a flagrant example of misselling, company systemic failings and not treating a customer fairly!
I was sold a boiler, radiator & service care plan by SP, which is then passed to domestic and general. The policy is missold and fraud.
It was sold as a 24/7 emergency care plan but all this means is you can get hold of a customer care person who books the engineer
The truth is they apparently have 48 hours to get someone out. This is not mentioned when it’s sold or in any of the emails or literature, quite the opposite. You are encouraged to think you’re covered 24 hours a day, Mon -Fri. Last year boiler broke down on Xmas eve when family over so keen to be fully covered - the irony is they’re over again tomorrow ! for an early Xmas.
The policy is not fit for purpose since your expectation is for an engineer to come out same day. It’s Saturday- no one is available til Monday. There’s supposed to be a remote component where an engineer calls you to try and fix it on the phone, yet no one was available despite requesting three engineering companies to provide an engineer - if these companies are not required to supply an engineer then D&G are not providing the service they’re selling!!!
The first person I spoke to at D&G, Rebecca (rude, dismissive, no empathy, wanted to get me off the phone), didn’t even tell me about the remote component- I told her - then she couldn’t be bothered to try and get hold of an engineer. I had to ring again- spoke to a really nice lady called Patricia - but she was unable to get anyone. I felt so sorry for her having to explain away what are systemic failings.
I was not asked if I am vulnerable, which I am - having recently had a major cancer operation and on immunotherapy treatment, but when I told Patricia she couldn’t do anything anyway because it’s a weekend. She was so embarrassed! So if you’re vulnerable during the week, you might get prioritised, if it’s at weekend, it makes no difference! I have to sit in a freezing cold house with compromised immune system!
The whole thing is a disgraceful con, with failings on both SPs and D&Gs part!”
“Update on experience. I first complained in August totally dissatisfied with response so escalated to CEO/Directors office on 9/9/21 was assured that I would get a reply within 5 days.
NINETY DAYS LATER NO REPLY
Each time I contacted them to ask for progress “customer service” fixated staff incapable of understanding the concept that I already had an ongoing complaint insisted I restart the complaints process. Despite multiple clear unambiguous instructions that ANY attempt to use my phone was a GDPR failure as I declined them permission to use OR store my number. Despite that I continually got calls from people NOT in the escalated complaints process trying to discuss the initial complain. Neither their Facebook social media team nor their faux concern expressed in their response to my first review resulted in any follow up.
Complaint now escalated to Ombudsman interestingly they responded to them in a matter of days!
No resolution yet
Strongly recommend using ANY other supplier as clearly this one is unfit for purpose”
“Scottish Power absolute waste of time on 2 problems I have with them
Acc numbers - 016071625880 - have tried to pay money off this account on numerous occasions to be told there is a fault at their end and they can not accept it,then they go ahead and give me a credit default just to top it all off.
- 16111448509 - NO SHOW FOR 2nd time fitting smart meters - 2 days taken off work to wait for them
I’ve been on the phone today to try and resolve these 2 issues and came up against an incredibly rude and unhelpful girl and that is how she behaved like a clever little schoolgirl.
She informed me I can’t make a complaint?? Well that’s convenient for them isn’t it!!!
PLEASE DO NOT GO WITH THIS COMPANY DREADFULL SERVICE on not only 1 account but 2 and you can’t officially complain 😡😡😡😡😡😡”
“Just sent a final demand but my meter has different serial number check you serial numbers folk ,they shouldn't have a licence to operate it's disgusting , this has been going on two years not my account number ,I don't know my account number now they are threatening debt collection not my meter I am two thousand kilowatts under customers serial numbers all mixed up check serial number don't let them get away with it two years now still no outcome I get cut of when I phone”
“this stupid company did a contract withhout me to know and wen i found out they said its normal my supplier still on the market they never closed its the best i had osctopus and this stupid scotish power just went behinde my back and toke my electricity contract i never recived any email or a letter . worst ever and avoid this horrible company and cheating and liers and backstabing.tehy do not desirve evena star. 0000000000000”
“Bad is a understatement, this company sorts the so called best tariff and then deny setting it up, change without you knowing and deny when you find out, When they get you in debt by selling you a tariff which will cost you more in the long run you cant leave as you owe them money. You then arrange to pay the money back they set you up on a payment plan if you cant afford the full amount. The emails come through as all set up then they again cancel and yet again deny doing this , you keep going round and round in circles as the right hand does not know what the left hand is doing. Even don't communicate with Ombudsman thinking they are above the Law, then try and fob you offer with a 50£ credit and a sorry letter, well Scottish Power stick that where the sun don't shine. CLOWNS 1 Star too many”
“Trying to help my elderly mum, Scottish power set up an account incorrectly with an incorrect charge. It has taken days to contact them hours on hold and keep getting cut off. Totally useless go elsewhere !!!!”
“Absolutely disgusting service. Left my mother a vulnerable adult for 3 days with no electricity or gas. I was in another country and was disgusted by the fact the sent her on a mile walk to the nearest garage to collect a key to try to get it working to which she fell and broke her arm in the snow and damaged her phone. They still refused to send a engineer to support her and we are now on day 4. I spoke with a call handler Khadeeja who waw about as useful as the meter itself. I asked to speak to her manager who she referred to as Kane and he refused to contact me or speak to me qnd told me to follow the complaints procedure and someone will contact me in 14 days time to address the complaint. Meanwhile she is a vulnerable adult living at home with no electricity or gas and I'm in another country and no one from Scottish Power will even so much as help. She's used her last £30 trying to fix the meter and still no further forward.”
“They tried to say l owe £3.973 for 6 weeks energy l haven't joined Scottish power.. l live in a very small one bedroom bungalow lm a pensioner and a widow.. this company should be closed down by the energy ombudsman l hardly use gas l am allergic to heat all l mainly use is electricity..l complained they said we can see you are with another company yet keep hounding me by email they intimidate people as a pensioner lm very upset ..l have serious amnesia so don't know how to seek help..they can kill older people terrorizing them like they do..Scottish power should be stopped l took over this property from a person with a similar name l keep recieving their bills l was with octopus energy and changed to eon”
“Why do they hate the disabled and steal money?
complaint no. 8304822488/0000000320
switched in error due to a salesman lying about costs and writing my contact details incorrectly, I did contact them to cancel the NEXT DAY but a payment of £60 taken in error in september, told I can't switch back until OCTOPUS (best energy supplier ever, great customer service) told me an erroneous transfer could be. Scottish power have hung on me, lied to me, told me to do a DDI (direct debit indemnity) to reclaim the funds which they challenged so I was redebited in november. They have no contact number for their complaints department, nor schedule time for calls. They have no understanding of vulnerable customers. They have left me unable to pay my bills this month, after leaving me unable to buy food last month. I have FMS, BPD, ASD and other disabilities which have worsened due to the financial stress and emotional upset caused which means I am losing wages. They do not respond to emails in a timely manner. They do not respect working hours, having called me during school hours more than once. I even had a salescall where they tried to convince me to switch during all this. Now it has been escalated to the ombudsman, they are refusing to refund my money and refusing to provide a resolution despite the ombudsman stating they would be able to do so. Scottish power claimed my refund would be through 13/11 but then changed their tune, stating I needed to provide meter readings for a 'final bill' when an erroneous transfer means I should never have been charged - I provided readings to them and octopus, meaning my octopus account has been debited and is overdrawn. I did not get a reply from scottish power.
Worst energy company in the world. No customer service skills, no care for their customers, obviously no compassion for those unwell and worst of all I ALREADY LOGGED A COMPLAINT EARLIER THIS YEAR IN MARCH WHEN THEY OPENED AN ACCOUNT WITHOUT CONSENT IN MY NAME AT A COMPLETELY DIFFERENT ADDRESS AND COMPENSATED ME FOR THAT.
Ridiculous, seriously hope they go bust and octopus take them over.”
“My father in law and mother in law have been without heating or hot water for 3 WEEKS. My mother in law suffers from dementia and my father in law is trying his best to be the best support to her. It is disgusting how you are treating your customers especially those who are already going through a lot. I hate to think how your customers suffer who don't have a supportive family around them. Whenever my father in law calls up SP to try to sort it you put him in a continuous loop of passing to another customer service rep and being put on hold for 40+ mins with no resolution whilst he juggles a wife suffering from dementia. Your service is inconsiderate, inhumane and appalling.”