Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,033 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,033 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

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“Plain and simple, the worst company to deal with. STAY AWAY! I'm 4yr in to a complaint and they still not resolved the issue. My advice is get the financial ombudsman onto them.”

Helpful Report

Posted 1 year ago

“June 2022 I had solar panels put in.Contacted scottish power feed in tariff section.It is now 2023 have had no information from them even they have accepted my paper work.Scottish power you are a Disgrace. I have now making a formal complaint to Ofgem”

Helpful Report

Posted 1 year ago

“Awful company, what a bunch of thieves. Had multiple issues with them, so many that I cannot even list them here. Such a dodgy, scammy company. IF YOU ARE LOOKING FOR AN ENERGY SUPPLIER, TOTALLY AVOID SCOTTISH POWER!!”

Helpful Report

Posted 1 year ago

“I don’t think it can exist anything worst than this company”

Helpful Report

Posted 1 year ago

“The worst customer service I have ever received. I'm still upset and in utter shock. My electric top up meter is broken (which I didn't want in the first place, I inherited it with the house and will only replace with a smart meter which I don't want). I rang up to get it fixed. I was told they can send someone out to fit a smart meter now, which again I told them I didn't want, or I have to wait for my electric to run out so they can send an emergency person to fix it. So even though its broken now, they won't fix it now. I basically have to wait until I'm in an emergency situation without electric, with my food slowly going off and an inability to work as I'll have no internet access. So the phone call to get told this information cost me money, gone off defrosted food will cost more money, plus my loss of self employed wages for however many hours it takes to fix it. But they can send someone out to fit a smart meter now... but not to fix my current meter until its an emergency. I am completely shocked at how much they're willing to push this smart meter agenda. And after coming on here and seeing all of the bad reviews, wow! How can a company be allowed to get away with this in this day and age? It's not acceptable for people to be treated in this way.”

Helpful Report

Posted 1 year ago

“Customer service is very poor and they don’t care. They’ve refused to give us our vouchers and which we are entitled to because they haven’t done something on their side. Wouldn’t recommend unless you want to be ignored and constantly disregarded.”

Helpful Report

Posted 1 year ago

“Scottish Power have a problem communicating effectively. Without going in to long and boring detail suffice it to say that as soon as I can switch away from them I will. I would refer them to the Ombudsman but life is too short.”

Helpful Report

Posted 1 year ago

“Refined and pure distilled incompetents. If you want a company where you make payments and they lose them, estimate excessive usage and a company to whom you can never speak this bunch of clowns is for you.”

Helpful Report

Posted 1 year ago

“I have now left them for ovo because even for times like these they had become particularly expensive; using the lack of fixed tariff deals and ineffectiveness of Uswitch at this time to rinse their customers. Having left them 6wks ago they still owe me £107. If you try to call them they funnel you to their online chat and automatically end the call and if use the chat in a situation akin to my own they push you towards phoning them. I have no path to retrieve the money owed me. I have been assured a cheque is coming but have absolutely no trust in the customer service agent who spent most of our online chat trying to fob me off. I have also been told to expect the money in the past and been disappointed. I am lucky I have switched and that I am not truly vulnerable as many of their users are.”

Helpful Report

Posted 1 year ago

“I was on a prepayment meter with this company for 2 years. When I moved I recieved a bill for £172. Phoned numerous times to try and understand why someone who is struggling with bills on a prepayment meter has managed to incur so much debt over such a short period of time, without them notifying me before. The customer service assistant was difficult to understand and kept talking over me. I asked for everything to be put in an email as I couldn't understand him. No email! The man agreed to make a compromise where I would pay what I could afford and then we call it done. So I offered £50. He then later said how and when am I paying the balance. So he lied to me. He had agreed to call it quits and stop hastling me if I paid what I could afford then went back on it. Prepayment meters are supposed to stop us getting into debt, we pay a higher standing charge for this so they should stop being so greedy and help us people that are struggling with our bills and feeding our children.”

Helpful Report

Posted 1 year ago

“I agree with all the negative comments. Useless customer service - useless technology - great at harassing for payments but with no infrastructure to clarify.”

Helpful Report

Posted 1 year ago

“absolutely useless 60 calls trying to contact them for a vulnerable customer all contact option tell you to phone same number. Chat bot is useless and freezes up if you tell it anything more than basics”

Helpful Report

Posted 1 year ago

“They - their complaints department, their billing section and their customer 'service' department - are wholly and utterly useless. Their chatbot service is equally bad as is you don't fit exactly into the query box, their is a total lack of comprehension. There are more than twenty individual complaints and each time, the reply is; 'someone will get back to you in five working days'. Make that weeks, months or years - you will not get a reply, or if you get one, it will not be useful/addresses the issues/doesn't require you to prove something impossible to prove. I was asked to provide a gas reading - I don't have gas!”

Helpful Report

Posted 1 year ago

“Awful services related to boiler insurance. Called them on Friday evening to get a Gas Safe Engineer to come as soon as possible as I’m pregnant and have been diagnosed with carbon monoxide poisoning. The person I had on the phone asked to pay the excess for a visit (£99) and confirmed someone would come on Friday or Saturday the latest. Saturday afternoon, without any news from them and still no visit, I called them back. Nothing was recorded from my call the previous day and I had to explain again my situation. The person I had on the phone this time told me they had no one that could come before Tuesday (which means no heating and no hot water until Tuesday!) and just gave me the phone number of the company they use to call myself to get someone. The phone number was useless, no one replied when I called several times. I decided to find someone locally who found the leak and repaired my boiler within few hours the same day. And today, Sunday, they sent someone without informing me of their visit. Not only they didn’t react as expected about an emergency call for carbon monoxide poisoning but also, since we have contracted the boiler insurance with them back in January 2022, they never sent anyone to get the boiler serviced! To avoid!”

Helpful Report

Posted 1 year ago

“I have spent the past 2 days,getting hung up on after being on hold forever,and am now attempting to get in contact with live chat,so far have been waiting for half an hour,all I need is a code for my new card that actually works,the previous 4 I have been given don't,if this is how they treat new customers then I dread to think how existing ones get anywhere with them I would avoid them like the plague,I certainly will be switching as soon as i can,shockingly bad company”

Helpful Report

Posted 1 year ago

“Staff are so rude bombarded with emails and phone calls. Was previously on a prepayment meter they told me I owed them money I have been making payments using their automated payment line. Called again today to tell me they have added another £10. Late payment fee (how when I've been paying?) I've refused to give my private bank details over they want to take the payment automatically I declined which is my right I do not have to give my bank details to an energy provider i am no longer with? Very shocked how They are able to get away with speaking to people like this...I will be taking it further if I keep feeling harrased.”

Helpful Report

Posted 1 year ago

“Chat doesn’t work and cuts you off. Phone does the same. No idea how to resolve issues”

Helpful Report

Posted 1 year ago

“1 star is too many. I have been owed a refund since December 2022....been told different times each time I manage to someone on chat. 10 weeks later and I am still waiting for my refund. I was meant to be having a call back today between 9-11 and nothing. Tried calling again, unable to speak with anyone line just gets cut off. Go online to the chat and due to high call volumes, chat is not switched on. Customer Services is disgusting will just tell you anything to get you off the phone. Avoid like the plague!!!”

Helpful Report

Posted 1 year ago

“Evil nasty company never again”

Helpful Report

Posted 1 year ago

“Shocking contact setup. Purposfully conveluted and complex webiste often entering closed loop systems like refunds on there webpage which just referes you to the same pointless bot chat box again and again. How these companies are allowed to operate like this is beyond me.”

Helpful Report

Posted 1 year ago

Scottish Power is rated 1.1 based on 1,033 reviews