Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company, same situation as the comment below!! I left them in January and still dealing with their mistakes now in August! They are trying to charge me £89 for outstanding bills but I've never been in debt with them. I've tried to call them several times and still not been able to resolve it after being told they will look into it, then they will clear the balance but then get told I still owe money then get told something different? I asked to speak to a manger but the manager then got back to me. I feel like I've been told lies after lies and no one is taking responsibility for anything. Very frustrating!!!”

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Posted 5 years ago

“Avoid this company, just the same situation as the comment below! I left them in January and still dealing with their mistakes now in August! They are trying to charge me £89 for outstanding bills but I've never been in debt with them. I've tried to call them several times and still not been able to resolve it after being told they will look into it, then they will clear the balance but then get told I still owe money then get told something different? I asked to speak to a manger but the manager then got back to me. I feel like I've been told lies after lies and no one is taking responsibility for anything. Very frustrating!!!”

Helpful Report

Posted 5 years ago

“This company is an absolute joke and is full of incompetent and unprofessional workers who have no ability to resolve issues. They have been sending me bills and chasing me for payments when they confirmed my account is closed. Each different individual I speak to contradicts the previous and they aren't even savvy enough to read the previous email chaina. Never use this company, they are a waste of space.”

Helpful Report

Posted 5 years ago

“Do not deal with complaints. Ongoing for 3 years. You get harassed by the company, by different departments. Who are unable to sort the issue out. The debt is for the tenants. And they have this information. I have arranged a phone call back on numerous occasions, and they never ring back. A joke of a company. Do not use. Also, do not arrange new meters from this company. They send engineers who can not fit meters. On 3 different sites, it took more than 5 visits to get meters fitted.”

Helpful Report

Posted 5 years ago

“The worst customer service I have experienced in my life. It took 5 hours worth of phone calls just for them to edit my address as they had got it wrong! I bought the property 12 months ago and, at the time, gas was direct debit and electricity was pay as you go. I'm desperate to leave them to go with Look After My Bills but in order for me to do so I must make sure both gas and electric are paid via direct debit. Since Aug 2019 I have been phoning to make this happen but I have had absolutely nothing from them. And now, of course, nothing can be done due to Covid! I have a new born baby, we live in a rural area and it is a nightmare to get electric at times! If you want no customer service, high bills and and an all round awful experience Scottish Power is for you!”

Helpful Report

Posted 5 years ago

“Worst energy supplier i have ever seen before..Think 100 times before you join ScottishPower.. This company made me pay nearly half of my monthly salary more than £500 when i said i want to leave your company...it is so hard to earn that money and they will take it in jus a seconds saying that i used more electricity and gas.. totally rubbish i mean who will use that amount of energy in a month. They said i have to pay over £500 as a last bill...i was paying correct amount till june and at july i had to pay £515.24...which is a very big amount for a gas and electricity bill.. remember money is not everything in life but learn to keep your customers happy give them good service this is what an established company should be doing..at that time when i got ph call from ScottishPower they said i will be paying £67.67 monthly and now £515.24 this is definitely not a good service...this is why your customers are so much disappointed...at last learn to respect your customers and they will give you the same......”

Helpful Report

Posted 5 years ago

“We have been with Scottish power for a number of years, At first I did not take much notice of their bills, but after a while I looked a bit closer and tried to work out their calculations which were not very clear, the amount of recalculations they send me at times were numerous and confusing. I came to the conclusion they were overcharging me in a big way. During the lockdown I decided to change supplier as I was quoted £650.00 per year less then SP. The final bill was totally confusing, it changed daily and I could not work out what I owed. I send various E-mails to them to no avail. They kept pestering me for money so I decided to pay by instalments to keep them of my back. The system in place with SP is that they do not reply to the customer so the customer gives up and resigns. I am a Dutch national living in the UK and I am dumb-founded that this practice takes place in the UK. This must be the worse business operating in the UK, a bit like manana maybe. With a government looking the other way what chance do we have? They won’t last, I hope! Very bad company !!!”

Helpful Report

Posted 5 years ago

“Appalling! I'm gobsmacked there are companies like this still in existence. I even joined an online support group to get advice from other victims on how to respond/leave/complain. Never known a company as bad!”

Helpful Report

Posted 5 years ago

“Unable to correct there mistake continued to harass long after final account cleared will not stop unwanted mail”

Helpful Report

Posted 5 years ago

“You will regret going with Scottish Power. Please avoid! There customer service is awful, inaccurate bills, and unable to deal with complaints. My experience has been incredibly stressful. I'm surprised they still are in business..”

Helpful Report

Posted 5 years ago

“Terrible customer service mistakes all the time and refusing to refund me my credit balance. Worst company i have ever dealt with.”

Helpful Report

Posted 5 years ago

“Everything. Not is good about their service. They frustrate people's lives. Not trustworthy. Not recomendable. NB. I will continue rating later.”

Helpful Report

Posted 5 years ago

“Absolutely appalling!!! I have been with Scottish Power, and it's predecessor in my area Manweb, for decades. A year ago, I changed Scottish Power accounts to get a better deal. Over a year later, I still cannot submit meter readings because "my account is still in the process of being changed over." Received a shock after a year as my monthly payments went up by almost £200!!! In a household with three disabled people, all on benefits, this was a hit we struggled to take. Decided to change over to Octopus Energy after being treated like something left on the bottom of a shoe after you'd stepped in something. Scottish Power demanded a payment of £470.49 to clear my debit. I dug into my meagre savings to pay this just so I could escape the grasping claws of this completely inept company. They billed me TWICE!!! Called customer services and they said take it up with my bank. My bank said that Scottish Power should deal with it. Called SP customer services again just now (12:15pm) and they are "closed" Never, never, never use this company. You will get burned badly and end up losing a lot of money. If I could give zero stars I would”

Helpful Report

Posted 5 years ago

“Terrible service. I've tried to change my tariff to direct debit and change to dual fuel since March. I've made around six calls to sort this out and each time they've messed it up. Sending me letters to pay. Even though I've set up the direct debits (finally) no payment was taken so another call today. Different payment amounts everytime. What the hell are they doing!”

Helpful Report

Posted 5 years ago

“Terrible service - complete shambles And I can’t even leave them as they can’t set up my account - yet still sending payment reminders!”

Helpful Report

Posted 5 years ago

“Not even 1 star for this Spanish owned, aggressive bully boy company. AVOID.”

Helpful Report

Posted 5 years ago

“One of the worst compsnies ive had the pleasure to deal with in 36 years of business. Owned by a large Spanish conglomurate, an agressive approach to business, are right until proven wrong attitude.. I never chose them, but they took over a company i was using, went insolvent... Do yourself a favour, avoid the stress of using this compsny in my experience.. Use Bulb, and others with good reviews, ... I dont have to write reviews, but in this instance i feel i have to warn others of their obnoxious approach..... i can imagine an older person being intimidated by their approach to business....I eventually sorted them out, they backed down once they realised they were dealing with an experienced business person... Use at your own perill...”

Helpful Report

Posted 5 years ago

“I moved to a new house first time with my partner the 10th of June. We received a bill from 1st of May to 8th of June to MY NAME despite I wasn't living there in May. After 1 hour of calls, I am told to forget about it because I do not have to pay that. That is okay, anyone makes mistakes. Now, we received the June bills and... surprise: letter says we still must pay the May bill! So I wasted 1 hour for nothing and I still "have to pay" that bill. Then I have called again and the answer is I will have to call again in a few days to confirm they are cancelling the May bill and recalculating my bill. Dissapointing, time waster and non-professional. You will fing this review in other websites and social media. Bye!”

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Posted 5 years ago

“Absolutely rubbish service,total rip off .Abusive customer service staff ,never gave back my over charged money !!!”

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Posted 5 years ago

“Absolutely diabolical company. Ripped off a vulnerable pensioner 89 years old by closing down his current account (by accident!), keeping the £432 in that account, that was due to end. Opening another account without his permission then sending demands for 12 months payment of over £1200.00. An absolute disgrace of a company! 3 months complaining, letters, emails only to be fobbed off, ignored then sending out more demands for payments for a fictitious account. The stress they have placed on a couple of pensioners in their late 80’s, forcing them to pay bills they have not used. They ought to be struck off from trading..”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,133 reviews