Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please look there reviews before sing in with them. Worss company every seen”

Helpful Report

Posted 4 years ago

“Think very carefully before assigning Scottish Power! Spent too many evenings stressed out trying to communicate with them. A total waste of time and effort...will I ever be able to get rid of them, probably not as, if you are lucky enough to get through to a rep, they Don't listen anyway, pass the call to another useless person who then just puts you on hold. Contacting on line doesn't work either. They are very good at letting you know when a bill needs paying though!”

Helpful Report

Posted 4 years ago

“Don't get the maintenance plan with Domestic and general it's a complete waste of money. My boiler was out of action for weeks following a visit from there engineer, I ended up having to get my own plumber to fix the problem. Still waiting for the service certificate If you get a cold call from Scottish power asking you to sign up to a service plan,don't do it.”

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Posted 4 years ago

“Avoid like the plague”

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Posted 4 years ago

“Run away from this company as fast as you can.... Horrible pile of bullies. Stay away.”

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Posted 4 years ago

“I'll keep this one brief. They are incapable, incompetent and unreliable to the the extreme. Please don't be tempted to use this company, take the advice of all the bad reviews. These are all accurate representations of the experience you will face. I left them 10 months ago now. I've had a complaint ongoing for years. They have just taken £500 from me for no reason. You can't talk about your complaint, they have to call you back. On numerous occasions including this one they have given me timed slots to call back and not phoned me. Later claiming they had tried despite me having full signal and sitting by the phone. They have promised me things such as: "we will keep you up to date", "we will not take money until you are happy with complaint resolution and they have discussed with me". At first I assumed each let down was a mistake, I have now reached the conclusion they are purposely misleading customers in the hope they "go away". I just want this complaint to be resolved fairly, but more than that now I believe people need to be aware of how bad this company is dealing with issues. Please take this advise- stay clear.”

Helpful Report

Posted 4 years ago

“I wish I could give no stars. In my ecperience this is far and beyond the worst power company ever. I have had issues from the moment I took over the account. And I have spent 2 and a half months just trying to get my account closed as I am now with annother provider. Scottish Power do not seem to be able to get this sorted. We also had a huge issue and it took 5 months and had to jump through alot of hoops just trying to get £27 back from a mistake they had made Do yourself a favour and NEVER EVER sign up with Scottish Power”

Helpful Report

Posted 4 years ago

“Just simply avoid Scottish power if you value you canity and money as they are money grabbing b@@@@@d with know Sence of dealing with humans”

Helpful Report

Posted 4 years ago

“I wouldn't even give them 1 star. Appauling company and service, they have no idea what they are talking about. Been paying monthly £120 for my electric and they have tried saying I owe £1600 when leaving yet non of them can tell ne how its got to that price. Who uses £120 a month on elec anyway in a 1 bed apartment!! Robbing b**tards!!”

Helpful Report

Posted 4 years ago

“Shambles... they installed smart meters on march 2020. Couldn't installed the display panel. Couldnt get one out bcuz of covid. Fair enough. But on 16th July in one day according the the daily usage of dual fuel. As I could look on my phone. I used wait for it.. no-one at home as we are working.. £211. In that 1 day.!!! They are trying to sort it out... 3 weeks later and I've had to call. Also bcuz of that amount re-calculated my monthly amount to 150. U changed to read a lower amount had an email to confirm the direct debit had changed. But still took the 150.00 out . Unbelievable... I could go on but hopefully you got the jist of it. Dont change to them...”

Helpful Report

Posted 4 years ago

“Cancelled our boiler cover without notice. Condemned our boiler on advice of their engineer leaving us high and dry without a boiler. British Gas turned up and fixed it in two minutes. A fuse not sitting right. Terrible service from Scottish Power who surprisingly keep ringing me up to offer boiler cover. They stitched us up after taking nearly £20 each month out of our bank account. What audacity.”

Helpful Report

Posted 4 years ago

“Scottish Power owe me hundreds of pounds. They insist on sending a cheque, which I refused, owing to me being in isolation due to the covid19 pandemic. I cannot go to a bank to cash a cheque. I have given them my bank details numerous times but they still insist on cheques. In this emergency situation they should not be giving cheques to venerable people. Every business & person in the country can issue a bank transfer except Scottish Power. This is now in the hands of the ombudsman. Scottish Power get your act up to date and stop putting vulnerable people at risk by insisting on issuing cheques.”

Helpful Report

Posted 4 years ago

“Worst customer service I have EVER experience in my life!! I bought a house in March and have been fighting with them every since. First they couldnt change my name on the account, then 2 months later managed to actually create me an account but still havent managed to get my full name correct on there. Then a payment I made on the first account cant be moved to my new account because they keep asking for proof of payment via email and every time I have a different person come back to me telling me I need to attach proof of payment. So they never seem to be able to receive my attachments and never say how else I can provide the proof! I have received a number of Payment Due notices and yet I have actually paid the bill, but they cannot sort anything out with their emails to receive my attachments. I am 8 and a half month pregnant which I have told them I do not need to be dealing with this. I have lost count of the number of times i have called them to try get this sorted and the number of emails and chat sessions I have had! I cannot wait to never have to use their service ever again!”

Helpful Report

Posted 4 years ago

“We had a terrible experience with SP and its customers “service”. After moving out of our flat they owed us a refund of 250GBP. They would only send a cheque to the flat we had no access to anymore. We had moved back to NL but still had a UK bank account. We contacted them via phone and in writing multiple times to have SP make a bank transfer without success. Customer service was highly incompetent and at times rude. SP kept the money.”

Helpful Report

Posted 4 years ago

“A word of warning to all. I was a long standing customer with Scottish Power and was paying an agreed direct debit of £43.69 per month. Scottish Power then decided to take £1567.96 from my account. They were contacted. ”they said oops don’t know what happened, but won’t happen again”. They then raised an in-house complaint for me. Then even though an official complaint was ongoing they did the same again on two other occasions. I then referred it to the ombudsman letting Scottish Power know. Their response was to try and take £1567.96 from my account again. After I had left SP for another supplier they decided to contact me again and offered a small sum to be credited to my account. They didn’t seem to know my account was closed. The ombudsman was just as bad. They agreed with SP and then they offered me a very slight increase, saying they would have SP credit my account, even after I had told the ombudsman that I had closed my account. My main argument with SP and the Ombudsman was if this had happened to a person on a low income, fortunately I had enough in my account so my DD’s and s/o’s weren’t cancelled, or somebody elderly the repercussions of the company’s actions could be horrendous.”

Helpful Report

Posted 4 years ago

“Worst customer service ever. They owe me £700+, they demanded I pay them £300+ on an electric account before they will repay me, which I did, then Lynda Clayton, Customer Service Director emails me to inform me they are putting it out to a collection agency. I think it's P45 time Lynda, take a career change.”

Helpful Report

Posted 4 years ago

“The staff of this company are incredibly rude, polite customer service is not a lot to give however seems Scottish Power staff lack this ability. After telling them the information they had already been provided with three times they still continued to unnecessarily ask more questions and ignore what they had already been told. After i told a member of staff at Scottish Power that other staff at the company had been provided with the information she then decided to question how i would know that and proceeded to put the phone down on me.”

Helpful Report

Posted 5 years ago

“If I could go for zero I would. This company is total sh*t don’t go near them. I moved into a property and they where the supplier, tried to switch and they basically decided to not do it due to a previous tenant racking up debt with them. So they’ve threatened Debt collectors (didn’t want to see if my name was the one on the bill in question) staff are so so so rude. And now they’ve let us use a months worth of gas and electric and not informed us that they didn’t put our switch through. So now we have 4 different bills ranging from £1.89 to £189.00 for a months use of power in a 1 bedroom flat. Seriously looking at legal options against them now.”

Helpful Report

Posted 5 years ago

“Worst energy supplier out there Worst energy supplier out there Arranged to change from this awful company in June . Was only with them because they automatically took over from previous suppliers. Nothing but problems and now keep objecting to changeover because they can’t get a final electric reading . Even stated I didn’t have one of their smart meters then back tracked . Then said there was a problem and I needed to manually over ride it . Then when that didn’t work they said they would calculate an end figure do the change could go ahead . Started paying new supplier in July and today Scottish power said I’m still with them and I owe them £700.00 . I even think they can be a bit dishonest so as to keep getting your money . Well I’m not paying them for sure and we will see what they want to do about that .”

Helpful Report

Posted 5 years ago

“Complete waste of time. Moved in to a property and found out, by an objection, that they were taking my gas and electric supply as my landlord as requested. I advised I didn’t want them and being though it was the last day to cancel had to get my landlord to do it. He tried and sent a copy of my tenancy agreement over to which instead of closing the account they took it upon themselves to fraudulently set me account up and not a new account. Oh no. To supersede the original account therefore making it impossible for them to cancel this account. 30 phone calls and hours and hours of my life wasted and lie after lie after lie they acted upon my compliant and offered me £25 compensation to be placed in my account. 6 days later no money in my account so I reopened the complaint to be told the person dealing moth my complaint LIED as they can’t put money in my account and need to send me a cheque. There’s so much more to this but it’s not worth the while going in to it and please. Don’t respond Scottish power with a bunch of lies telling me how you’d love to help me because you can’t and don’t. Every time you call me you tell me your sorry for the lies I was told the last time and feed me another bunch of lies to be confirmed the next time you call me Do not attempt to deal with this company at all if you know what’s good for you !!!!!”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,133 reviews