Name: Scottish Power
Rating: 1.12

“Scottish Power have been trying to back bill us £2,000 for two years electricity despite having been paying them by direct debit £60 per month, for all that time, in a one bedroom flat. They go from insisting we need to pay, to apologizing for the mistake, to insisting we need to pay again. They have reset our account twice and at one point refunded our account to +£1,000 only to change it back to -£2,000 a few days later. They never respond to emails and when you phone up to speak to someone they say they'll look into it and never call back. This has been going on for months. It is a shambles and we don't know how to get away from them because they don't respond.”

Helpful Report

Posted 4 years ago

“I wish there was zero or -1 rating, unfortunately there is only 1. Daylight robbers with unethical means of asking customers to pay money that they don't vow. Scottish Power is the pathetic supplier and a nightmare. Have recently had a lot of trouble and nuisance from them. I was once a customer with Scottish Power for only 4 months or so. All my payments were made through direct debits and while switching I had paid all the final bills and Scottish Power had confirmed that there is no debt on my account and the account was closed, both gas and electricity. This was back in Jul-2019 to Oct-2019. During the month of Jul-2020, I got a LCS debt collection stating that I was to pay GBP 400 approx. for a bill that was date back to 2018 where I was not the tenant at my current place. I had moved only during the month of Jul-2019 and they ask me to pay for someone else's debt stating that they had made the investigation and concluded that it my me. I had shown the proof of my tenancy date and the final bills that I had paid during Jul-2019 to Oct-2019. I had requested the customer service and had dropped e-mail to contactus to have it sorted. The team had come back and confirmed that I had nothing to pay and my account was closed (both gas and electricity). Unfortunately, the drama did not STOP here. Scottish Power sent me another e-mail notification yesterday stating that I vow them more than GBP 1000 approx for the period of Jul-19 to Nov-19. This is so horrendous where Scottish Power had updated my closed accounts with a reading from my neighbour. Do you guys even have a proper system for accounting or these done manually as when the accountant like to make a customer debt? No wonder my Scottish Power had rating as 1, they are not even worth this. This did not end, when contacted customer care they gave a rude response stating that they will send final bills multiple times and that is how their system works. I had officially switched to another supplier in Sep-2019 and Scottish Power had sent the final meter reading to my new supplier, so where on earth you guys had the guts to falsely update the accounts with new meter readings? If the meter readings were transferred to my new supplier and I had been given a final bill during Nov-19, how on earth can someone update my account with someone else reading and send out a bill of GBP 1000 pounds. The customer agent stated that I had to send the tenancy letter and the supplier bill to prove that my address was wrong. Why should I be spending and wasting my time for the mistake of Scottish Power?????? I had already sent these during Jul-2020 when there was a wrong debt marked against me. Scottish Power should be sued for such actions and having to cause mental trauma for customers who have already left way long back (more than a year) I wish Scottish Power understand and train the staff with basics of fundamentals accounting, I can offer a free training if that is something Scottish Power would source my robbing others customers in daylight.”

Helpful Report

Posted 4 years ago

“Well where could I start! Not good things to say about this company its actually pretty disgusting that they are even aloud to trade. I have had the misfortune of having them as a provider and not willingly as I moved into a new property which they were the provider for. It was on pay as you go top up and was missing a key which I was told by the property agent I had to obtain one from the provider Scottish Power cut a long story short I spent close to over 20 hours in the first 2 weeks trying to sort out a new one with them there also turned out to be a fault with my meter which they would only come out once I had run out of electricity!! After that hole great start . They made an appointment for some 1 to come out and fit a smart meter they told me I had to be in which I was and no engineer arrived i called customer care who told me the engineer cancelled and I the customer needed to contact them to find. What a joke of a company do not use!!!”

Helpful Report

Posted 4 years ago

“Since the serviced my boiler, abd 4 engineer visits and no hot water or heating that lasted over 24 hours there are absolutely no words to describe my exacerbation of poor service, been given. It’s a hard day when you pay fir a service and no reliable outcomes are given. I’m out ASAP. I have to have a second opinion booked for today as I have health issues a d being without heat or water is detrimental to my health.”

Helpful Report

Posted 4 years ago

“Customer Services non existent - 8 calls/8 individuals/no idea how to deal with customers - one was totally arrogant. Does Lynda Clayton actually exist - if indeed she does she should go before their CEO decides she NEEDS TO GO. Just pass the buck to D&G to deal with anything that causes them to work for a living. No fault with D&G as your contract is with Scottish Power, your Direct Debits are taken by Scottish Power therefore surely it is not D&G responsibility to spend hours dealing with complaints regarding contracts and Direct Debit problems. Stay well clear of Scottish Power, especially if seen under a tent at a Supermarket. Does Scottish Power CEO know of these complaints he should if he has his wits about him - unless he is as impotent as Customer Services staff.”

Helpful Report

Posted 4 years ago

“This company is a total stealer,they keep sending you extremely high estimated bills and when you call them they pick the phone after nearly one hour...when u want to switch to another company,they call u threatening you can't leave until u pay an unexplained amount...this people should be taken to court...they are big thieves.They can cause stress to people by the way they rip you off with money”

Helpful Report

Posted 4 years ago

“This company is a total stealer,they keep sending you extremely high estimated bills and when you call them they pick the phone after nearly one hour...when u want to switch to another company,they call u threatening you can't leave until u pay an unexplained amount...this people should be taken to court...they are big thieves.They can cause stress to people by the way they rip you off with money”

Helpful Report

Posted 4 years ago

“This company is a total stealer,they keep sending you extremely high estimated bills and when you call them they pick the phone after nearly one hour...when u want to switch to another company,they call u threatening you can't leave until u pay an unexplained amount...this people should be taken to court...they are big thieves.They can cause stress to people by the way they rip you off with money”

Helpful Report

Posted 4 years ago

“This company is a total stealer,they keep sending you extremely high estimated bills and when you call them they pick the phone after nearly one hour...when u want to switch to another company,they call u threatening you can't leave until u pay an unexplained amount...this people should be taken to court...they are big thieves.They can cause stress to people by the way they rip you off with money”

Helpful Report

Posted 4 years ago

“Representative who approached my to switch told me total lies about the fixed price & exit fees. Was told different things when I questioned that the information I was told was different to what applied on the account when joining. Was told twice by two different people on the team once I set up dd & enter meter reading it would be the fixed price as promised. Then once I tried to do this at a later date they then told me it would not be fixed & based on consumption & is much higher. Shambles of a team & extremely unprofessional. Wouldn’t trust them again! Have now had to switch back to my old supplier who was cheaper, caused havoc in a difficult time.”

Helpful Report

Posted 4 years ago

“Scottish Power are and absolute joke Scottish Power are and absolute joke 17 phone calls to the Complaints department 17 different complaints handlers not one phoned back with explanations as to what was going on no finial bill sent in writing 2 attempts to escalate this via the online email as per the company procedures and nothing All this because the took 487 pounds as a finial bill without any notification on the 22 of January 2020 I had not stopped paying my 62 pound a month direct debit and less than 8 weeks before the had refunded my 147 pounds as they said I was over paying??????????????? What a bunch of incompetent morons My advice is do not use them and do not let and friends family use them Imagine this was done to someones elderly relatives it may of been to much for them to take”

Helpful Report

Posted 4 years ago

“I moved into my flat on the 30th of september I havent had no bill sent to me wen should have had 2 I'm a single parent on benfits my bill will be higher im only paid monthly on a low income there must be a issue I've been ask for meter readings ever been told I will get cold back wen havent this is causing me to be stressed I want this resolved or I will change supplier straight away I want to know the price of my bill and have someone call me back”

Helpful Report

Posted 4 years ago

“Please avoid this company - ive had a nightmare experience with them due to incorrect billing and i am not alone if you look at all the other reviews. the customer service dept are rude and become very demanding, even though they cant bill properly.”

Helpful Report

Posted 4 years ago

“I'm BEGGING YOU ... AVOID, AVOID, AVOID the this Nastiest of companies, for your own mental wellbeing. They've thugs for call handlers, whom will shout and yell at you, to try and intimidate you. There is no place in today's society, for companies such as this. This is the most greedy inept company of all time. They've blocked me from leaving, a case for OFGEM. I hate this company beyond vengeance. Disgraceful, dishonest monsters.”

Helpful Report

Posted 4 years ago

“HORRIBLE HORRIBLE HORRIBLE WORST CUSTOMER SERVICE EVER !!! I am reciving bills pretty much everyday fro different account numbers and CANNOT sort this out with them... STAY AWAY!!”

Helpful Report

Posted 4 years ago

“Absolute worst Customer service. Truly disgusting no wonder they are losing so many customers. Blocked my switch for over a month. Do not use this company”

Helpful Report

Posted 4 years ago

“The worst organisation I have ever had to deal with. Awful customer service (wouldnt even call it customer service)! I even logged official complaints and still not resolved my issues!! All I wanted to do was leave. They continued to block my change over to a decent supplier. Blocked for over a year now. Totally illegal! Law suit coming! AVOID AVOID”

Helpful Report

Posted 4 years ago

“The worst organisation I have ever had to deal with. Awful customer service (wouldnt even call it customer service)! I even logged official complaints and still not resolved my issues!! All I wanted to do was leave. They continued to block my change over to a decent supplier. Blocked for over a year now. Totally illegal! Law suit coming! AVOID AVOID”

Helpful Report

Posted 4 years ago

“a bunch of inept, useless morons, customer services are totally useless, the rates are expensive, consider buying a diesel generator before switching to this company, make it impossible to switch. anti consumer. take heed go elsewhere 100% of the time or you will regret it”

Helpful Report

Posted 4 years ago

“Scamming bastards, the worst nightmare since I migrated to the UK. I closed my prepaid account which was used for just two months only for them to bring a negative closing balance of minus £100. None of them could explain what the money was meant for. My question is, how could a fraudulent company operate in a so developed nation like this without being checked?”

Helpful Report

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Scottish Power Reviews