Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made payment a day after providing my meter reading and receiving my bill. I received my receipt for payment as usual. A week after payment, I received a threatening letter from Director of customer service demanding that I settle my account or failure to do so will result in my details being passed onto to debt collectors. Imagine being chased up & threatened with a possible CCJ for a non existing debt, that is revolting.”

Helpful Report

Posted 5 years ago

“Do not give them your hard earn money. There are many other providers, none of which can be as appalling as these. Happily take your money on over-inflated estimates, even though you provide regular meter readings which they deem to be too low so ignore. Try getting any over payments out of them, its a ridiculous process even having successfully complained to the ombudsman. Nearly a year of banging my head against a brick wall;l and still no closer to a resolution. AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 5 years ago

“I am utterly disgraced at the service i have recieved or shall i say not recieved . Left waiting for 2 weeks with no gas and we have a CHILD not to mention i am disabled aswell , they have constantly given me false times and promises that a engineer will be out to sort it and low and behold no one turned up and then same the next day and the next and the next! And so on , still 2 weeks in no one has showed up . We are desperate for it to be sorted as we have no hot water or no heating apparently we are priority ? I wouldnt like to know how long non priority clients are made to wait . The constant lies and false promises are enough for me to never ever use scottish power again it is shocking how a company can be run of lies and such poor communication. The reviews on here and trust pilot paint the exact picture of what you are about and its nothing to be proud of . We as a family are hearbroke and feel like we have been mistreated and left to just deal with no gas when we are paying customers how is this even possible? Stay well away from SCOTTISH POWER they are a absolute disgrace to say the least. I am switching providers immediatley . Good ridance and i hope other people switch to someone who actually communicates with there customers in a reasonable manner and does not lie .”

Helpful Report

Posted 5 years ago

“The worse energy provider. Robbers thifes. Since November I joined them so many times the deducted my credit and then apologies it was mistake and when I decided to leave them now they are harassing me to pay them 70 pounds for my prepaid meter that I always paid to the pay points to get energy I never rain out of energy the day when my new supplier took over I called Scottish power cleared all my bills I was in credit they sent my 59 pound cheque as I was in credit now after a month they are harassing me to pay them for my prepaid meter which I always paid. Trust me never never ever even think to join them.....”

Helpful Report

Posted 5 years ago

“Haven't lived in my flat for 3 months, I have evidence of the drastic drop in my flat's energy consumption and I can even pull up CCTV footage that I was not living in my flat if I need to. But I was recently slapped with a £137 monthly electricity bill for a one bedroom flat that has not been lived in for 3 months. I'm trying to sort the problem out with Scottish power but before solving the problem they've already sent me a letter saying they will send debt collectors. Extortionists. I'm a student, I can't afford stupidly overpriced electricity. Such a terrible company.”

Helpful Report

Posted 5 years ago

“This is the only time I have written a review. I have to admit I am shocked by the negative reviews. They do not go far enough.....a truly appalling company who have no consideration for their customers based on my experience. I am disappointed that I have had to give one star to write a review. Please please please do not consider using this company, even if they are offering a price at half what you would pay elsewhere, you will pay more in the end. Appalling”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! It has been a constant battle for over 3 weeks to get a direct debit payment returned to myself which they had taken out in error. Scottish Power have taken 2 DD payments from me and have told me to claim it back through the bank. I have been on the phone to my bank 3 times for this indemnity claim. An indemnity claim Scottish Power instructed me to do. Then they refuse the payment and reclaim it back three times. I had made an indemnity claim got my money returned and Scottish Power compensated me £40, then a few days later my dd had been reclaimed. Scottish Power reclaimed a payment they told me to get an idemnity claim for. I called them again and they said to me to apply for indemnity claim again and they will give me £25 compensation which I refused! For the second time done the indemnity claim and Scottish Power again rejected it. Yesterday was the third time I have done an indemnity claim which again is unsuccessful. Scottish power stated they will give me the refund but are calling it compensation as they have already paid out £40. They are calling money that is rightfully mine compensation. They are acting as though they are doing me a favour. I didn't need this headache I just want my money returned. It shouldn't be this hard and shouldn't be costing me money in phone bills sitting 30 minutes at a time waiting for the bank to answer my call. The company are ruthless they have no compassion I have an autistic child to look after and they are causing me more stress. I have been fighting them for 3 weeks to get money they have stolen from my account. I have complied in every way with them and they are calling my money a goodwill gesture. GOODWILL GESTURE IS NOT RETURNING MONEY YOU STEAL FROM CUSTOMERS!!! Absolutely disgusting company stay away they will steal your money and blame the customer for there mistakes. I'd rather pay more money to another provider than be treated this way.”

Helpful Report

Posted 5 years ago

“I was £137 in credit so started to pay £5 for the summer months instead of £55. Scottish Power did not like this because they like to accrue large sums of cash from the customer; then the customer has to go through the stress of clawing back what is 'in credit'. Scottish Power then upped my electric bill overall by cobbling together two sums - the meter and tariff science is no more than a cheap racket. After writing to the CEO, they admitted they had had responded poorly but could still not advise which meter reading number I key in on my online account: Rate 1 or Rate 4. The meter readings never seem incorrect when they are taking too much, only when they take to little. In fact I have no faith in Scottish Power at all, it appears that all the Energy companies are rotten to the core.”

Helpful Report

Posted 5 years ago

“Unless you'd like to spend your time on the phone to a useless and unhelpful company whilst spending more money than necessary avoid!”

Helpful Report

Posted 5 years ago

“These people know every trick in the book, been conned three times now. DO NOT USE THEM they will give you sleepless nights, as they have to me.”

Helpful Report

Posted 5 years ago

“It is impossible to get any sensible answers from anyone connected with this company. They completely ignore anything I say, they just keep demanding money which I do not owe them, and making veiled threats as to how they will extract it from me. A shocking example of fraudulent practice, typical of power companies. They need to be investigated and stopped!”

Helpful Report

Posted 5 years ago

“New customer! They’ve set up three accounts all incorrect! Now they are trying to charge me for the previous owners bill by putting my name on their account when you can clearly see it how’s back years before we bought the property! Fuming I’m going to British Gas!”

Helpful Report

Posted 5 years ago

“Very bad Communication very high price’s it’s the worst experience I’ve come across I would not recommend this company to my worst enemy”

Helpful Report

Posted 5 years ago

“Scottish power are without a doubt the worst company I've ever had to try to speak to,resolve a complaint with,and the most frustrating set of incompetent mixed set of people ever i don't know how they are still trading,I'm now 5 yes 5 years trying to sort out an account that they sold to British gas without my knowledge or request I couldn't even begin to explain all the shear inconvenience involved,BEWARE STAY AWAY FROM SCOTTISH POWER!!!!!”

Helpful Report

Posted 5 years ago

“Dreadful company worst I've ever dealt with. Taken money from my bank account that wasn't authorized. Staff are extremely rude and unhelpful. Never answer complaints. Do yourselves a favour and avoid this amateur company that will rob you blind.”

Helpful Report

Posted 5 years ago

“What a crappy company over charged bills , promised a fixed deal for a year which was not true , terrible customer service, empty promises , I’ve had workers shout at me over the phone and hung up , refused to log complaints , stay away from this company 😡😡😡😡😡😡”

Helpful Report

Posted 5 years ago

“After spending nearly two months waiting for someone to get back to my calls, I eventually set up an account. My house was a new build and the handover between the builders and SP was taking forever. Eventually i got through to someone ( 2 months after we started ) and was ready to close the account. However, a nice gentleman managed to keep me as a customer due to his apologoes and agreement that charges a to me would only start from that day. Unfortunately, the £177 credit for the 2 months of messing around is still being disputed as there are no notes on the account, despite the credit oroginally being visible on a bill! Noone at SP will accept responsibility and instead continue to hold me accountable. I suspect they were just going to hold the building company to account and that they have also refused to pay - but that's not my problem. Customer service is shocking and I continue to get irate over it all. Can't wait to switch!”

Helpful Report

Posted 5 years ago

“Awful Company!!! We moved into a flat that had Scottish Power as gas and electric supplier. From day 1 we had to call for bills each time or were surprised with £000's of charges - we asked for an account to be set up online and to date (6 months) we have not been able to log in. This is despite raising several tickets for help resetting the password and being told 'well we can log in'..... staff are unhelpful and argumentative. We have just requested a switch and on the same day called for a postal bill to be sent to us. We paid this on the date it was received even though the due date was several weeks away, and yet receive an email from our new supplier that Scottish Gas has lodged an objection saying we have not paid them! Awful Awful company! need investigating because what they are doing isn't right.”

Helpful Report

Posted 5 years ago

“Dredfull customer service, unable to resolve an issue caused by them. six months later they decide now is the time to resolve the issue, this followed weeks of emailing.”

Helpful Report

Posted 5 years ago

“Did not complete switch over to them properly and left us with no gas or electricity for a wk, left me to arrange getting my power restored by myself. Then sent me a bill for my gas I'd supposed to of used during this period, their customers service advisors are rude and are quiet happy to call customers liers when they have all the proof in front of them you sent them in the first place”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,133 reviews