Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been ongoing for over a year even emailed letter and info last october no reply spent all day today ringing. They vut me off twice then made me wait 35 mins holding on just cut me off again . This company has no service at all in any way do not ever use the poorest of service they must have very lazy staff.”

Helpful Report

Posted 4 years ago

“AVOID. DO NOT USE. EVER! After being a faithful customer for a number if years SP have now, due to a 2 year old system error, raised a credit default against me and despite assurances 2 months ago it'll be removed, have reissued a letter today saying yet another will be raised. Never ever use this cowboy company. The sooner Ofgem remove them from the market the better!”

Helpful Report

Posted 4 years ago

“wow just wow - there is a reason somepeople work on the telephone worst customer service expirecnce ever encounted. avoid at all cost, will never deal with them everagain just cannot even be bothered to explain how much people there do not giv a shi about there job, just love to pass the buck and send you on to the other department. just so poor, we have a business and will never use them again”

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Posted 4 years ago

“Incompetence to a whole new level. Years of trying to tell them I no longer own a property which they are still trying to bill me for nearly 5 years later. Threats of court action, multiple debt agencies contacting me, all of which have accepted the proofs I have given them that I AM NOT the owner OR occupier of the property, yet Scottish Power fail to resolve this. They have also attributed a default to my previously immaculate credit file for this energy account. Anyone thinking about using Scottish Power STAY WELL AWAY”

Helpful Report

Posted 4 years ago

“Fitted a faulty Smart Meter which does not record meter readings, either at the meter or on the IHD. However, they keep demanding meter readings. Daily emails in poor grammar sympathising with my problem and offering to help ... after I have sent a meter reading! Disingenous complaints process.”

Helpful Report

Posted 4 years ago

“Customer service is the most incompetent and inefficient I've ever met. I have been trying to transfer gas and electricity from my previous house for over four months. Over 20 phone calls, emails. chats nothing happend. They messed up my online account, without acces to my account I have no bills, I can't pay. I'm warning you if you want have just problems and waste your time choose Scottish Power.”

Helpful Report

Posted 4 years ago

“Scottish power would not send someone to read my meter .I could not give them a reading as my meter was situated to high and had a cracked and I am disabled glass so could not read it ...after 100s of phone calls and emails to resolve this still they did not send anyone to sirt this out.so I carried on paying estimated Bill's for over 2 years ...finally they gave me a smart meter but then decided to estimate what i should have paid the previous 2 years .under the guidelines nobody should pay estimated Bill's over 12 months old .this is the worst energy company ever.no customer service at all.full of fraud .I've now left this despicable company and recommend that you avoid this company like the plague”

Helpful Report

Posted 4 years ago

“It is impossible to get this appallingly incompetent company to understand simple English. I have had an electricity meter since 2011. The serial number in the SP database is now wrong (I don't have three days to explain how or why...) I cannot therefore enter meter readings because the 'system' will not accept these readings as the meter number is wrong. Can I get the serial number changed? No, not a hope. Every Customer Service Adviser treats the issue as a new problem, goes off-line and is never heard of again. I have to repeat the process ad infinitum. They would have to work hard to reach the level of abysmal.”

Helpful Report

Posted 4 years ago

“absolute chit, avoid avoid avoid”

Helpful Report

Posted 4 years ago

“No issues until I tried to switch to another company and then they tried to block it. No valid reason for doing so and they were obliged to allow it. However they are being less than honest in sorting the matter out - they are obliged to automatically pay compensation by the ombudsman when they make these mistakes but they're trying to dodge it. They pretend they don't receive email responses etc so I replicate each action via their online complaints form. Not impressed and unlikely to return to them in the future even if their prices were to be slightly lower than competitors in a quote.”

Helpful Report

Posted 4 years ago

“Run away like a nun avoiding brothels. Appalling. It's almost unbelievable how bad they have been. Moved into a new property Sept 2020 which they provided for. Took innumerable frustrating phone calls for months to sort out issues including: - finding our house and meters (5 months to solve) - changing the postcode which they had down as incorrect - getting set up as a new register 3 times - disconnected (several times suspiciously when they struggled to find the house) 5 times Finally, in June have had a welcome pack and initial.bill that was due a week before we even received the letter. This was also using the wrong postcode I informed them off 3 times with my name spelt wrong with the wrong pronoun!!! Every time I called it took hours on hold going through several departments to the most dodgy sounding call centre with awful service. Run away like a nun avoiding brothels.”

Helpful Report

Posted 4 years ago

“I was with Tonika energy before being auotomatically placed with Scottish power having never being in debt with any of my old suppliers all of a sudden i'm in debt....My experience with Scottish power is pretty much mirrored by all the reviews THIS HAS TO BE THE WORST SUPPLYER ON THE PLANET AVOID AT ALL COST.”

Helpful Report

Posted 4 years ago

“Worst company ever AVOID !!!”

Helpful Report

Posted 4 years ago

“If I could leave a zero that would be better. We moved to Scottish Power in a previous house & had wonderful customer service and everything was great. Moved to our new house last year & that's when it all fell apart (never again will I use them). Their customer service has gone down hill & my first complaint was before COVID so that is a poor excuse. They failed to correct a meter reading I told them was incorrect & 13 months later £2500 later and numerous calls & the ombudsmen it's been dealt with & I'm not even sure that's right. If anyone else complains hold out as the compensation is rubbish & so is the customer service still.”

Helpful Report

Posted 4 years ago

“*** AVOID AT ALL COSTS *** Absolutely the worst company I have ever had the displeasure of dealing with. Appalling customer service that just lie to get you off the phone. Bills are randomly fabricated. According to Scottish Power my 3 bedroom end of terrace use £360 of electricity a month. They are clearly taking advantage of their position. I have just switched and they presented me a final bill of £769.83. This company should not be allowed to be in business.”

Helpful Report

Posted 4 years ago

“The most disgraceful service from any company I have ever dealt with. Left us without heating or hot water in February 2021 for 2 weeks. Multiple texts + emails + 2 X 1st class snail mail to Customer Services And the Managing Director and absolutely Zero response. Obviously now cancelling all gas, electric & maintenance contracts and advice the whole of the UK to avoid Scottish Scottish Power like the plague.”

Helpful Report

Posted 4 years ago

“THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN 40 YEARS OF BEING A HOME OWNER. AFTER 6 MONTHS OF REGULAR COMPLAINTS ABOUT MY FAULTY METER & SEVERAL CALLBACKS THAT LASTED 1 RING OF THE PHONE (TO CLEAR THEIR WORKLOAD) I HAVE FINALLY DECIDED TO MOVE TO A REPUTABLE COMPANY. TRUSTPILOT HAVE OVER 800 REVIEWS FOR THIS COMPANY 97% ARE BAD WITH DAMNING FEEDBACK AND TERRIBLE HORROR STORIES OF OVERCHARGING AND APPAULING CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“Disgusting company. Full of liers. Complaints get closed when not resolved. No one calls back. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“The worst company I have ever dealt with in my life ! And I have dealt with thousands !! AVOID AVOID AVOID !!! They take money without consent. So do not allow them to set up a dd. They are hard to get hold of, they want to verbalise communication rather than put things in writing. After eventually leaving them they even tried to get more money for the final bill by making up a meter reading that was higher than the photo of the meter reading we had the insight to take on switchover day. Please learn from our horrendous experience and use OCTOPUS - who win the customer service recognition and have been brilliant so far. If I could give them Zero stars I would !!”

Helpful Report

Posted 4 years ago

“Thiefs l was with them 16 days they come it that l owed them £176 l live in a small pensioner s bungalow one bedroom l have never used more then £40 a week they lie and steal from vulnerable people don't l repeat don't join this money grabbing company”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,133 reviews