Name: Scottish Power
Rating: 1.12

“Wouldn't even recommend them to a housebrick in my back garden 1 star is generous, after 3 months of being fobbed off we are still not further forward in our house move, it's a totally inadequate service when you phone up they say anything to get you off the phone, no customer service skills whatsoever, I highly suggest you really think about it before using Scottish power, you stand more chance of getting somewhere with a baby that haven't even learned to talk yet.”

Helpful Report

Posted 5 years ago

“Yet again a very very poor service from SP. I have just gone to the bother of sending in a review but the blurb tells me it all has to be verified through a social media account. I DON'T HAVE ONE! So am I therefore a non-person! As I said in my initial review, if I could give zero star rating I would. I've been dealing with my parents account and as they don't use online accounts I have material sent to my email address. First off, I received duplicates of every communication with them. Secondly, I could not access my parent's account because I could not give a password. So I rang SP to get one sorted out. They said they would email a temporary one. It still hadn't arrived 3 days later. So I rang them again. This time one popped through within 10 minutes - but it did not work. They sent a second one. Eventually I managed to gain access to the account. Once into the account, I can only say it is EXTREMELY badly and un-clearly organised. I had expected to print off a full energy statement, but could not do so. I wish my parents had gone to Octopus, current Which best provider. They are excellent - I use them myself. Clear, friendly, un-fussy. Scottish Power take note and improve. You may be sorting out green energy but just remember you need excellent customer service too. And you don't have it at present.”

Helpful Report

Posted 5 years ago

“I'm only giving SP one star because I can't give them zero. I have to deal with them on behalf of my very elderly parents. My parents can't cope with an online only account. SP are determined to dish these out, without any understanding of the difficulties of elderly people. The only option it seems is for elderly folk to stick with the more expensive tarrifs. How fair is that!!! Come off it, we are trying to iron out unfairness in every sphere of life, but the elderly don't count!!First off, SP sent me duplicates of every email (I have had to give my email address to qualify for the online, cheaper, deals). So a load of wasted emails. THEN I found I could not actually access the online info. which is usually available through 'my messages' - a link on the various emails they sent. SO I rang SP. They told me they would send me a temporary password so I could access the account and set my own password. They said it could take up to 24 hours to arrive!! So I waited (all weekend). Nothing materialised. So I rang them again. They said they would send a new temporary password. Eventually one came through - but it didn't work. So I asked for another. Eventually I have got this one to work. What a palaver!! If only mum and dad had agreed to go with the current Which best bet 'Octopus'. I use them and they are superb. Easy to communicate with, easy to send in meter readings and very human. Unlike the SP debacle. The sooner this lot get their business sorted out the better. Talk about confuse a consumer! They take the biscuit.”

Helpful Report

Posted 5 years ago

“Scottish power is the worst I was with them December I requested smart mater which they refused to bring for me thy book me for smart mater 3times but they never bring it for me at the end they bring bills I never used for me, they are the very worst in Uk”

Helpful Report

Posted 5 years ago

“So last Monday I leave a review telling everyone that SP have objected to my transferring to on 29th Feb as 29th is the last day of my contracts and should have asked to take over on the 1st March SP reply to my review asking me to email them referring to the review and they will sort it. So I email them Two days later I get a fairly illiterate email back off SP telling me that I should really be web-chatting with them not emailing and saying something else about the issue that doesn't make sense grammatically. I have replied asking " what on earth are you trying to say in your email " and two days later again I get an email telling me it is beyond the scope of whoever reads the contactus in box and it has to be elevated to another team (whom hopefully have a GCSE in English between them) I now have FIVE objections for different accounts on my desk off Scottish Power the same thing. I mean, my contracts end on 29 Feb and SP think it is reasonable to object to take overs on the basis the new supplier has asked for a handover on 29 Feb not March 1st THIS IS NOT TREATING CUSTOMERS FAIRLY SCOTTISH POWER.”

Helpful Report

Posted 5 years ago

“So last Monday I leave a review telling everyone that SP have objected to my transferring to on 29th Feb as 29th is the last day of my contracts and should have asked to take over on the 1st March SP reply to my review asking me to email them referring to the review and they will sort it. So I email them Two days later I get a fairly illiterate email back off SP telling me that I should really be web-chatting with them not emailing and saying something else about the issue that doesn't make sense grammatically. I have replied asking " what on earth are you trying to say in your email " and two days later again I get an email telling me it is beyond the scope of whoever reads the contactus in box and it has to be elevated to another team (whom hopefully have a GCSE in English between them) I now have FIVE objections for different accounts on my desk off Scottish Power the same thing. I mean, my contracts end on 29 Feb and SP think it is reasonable to object to take overs on the basis the new supplier has asked for a handover on 29 Feb not March 1st THIS IS NOT TREATING CUSTOMERS FAIRLY SCOTTISH POWER.”

Helpful Report

Posted 5 years ago

“Will mislead for you to switch and provide incorrect information. When escalating complaint they promise someone will call back, no one does and you have to send a large number emails before you get an answer with “we are very sorry” a member from compliance department will be in contact soon. NO one get in touch and it’s pointless ringing call center as they tell you the same scrip they all advised to say to customer. Switched supplier as was getting absolutely no where with this shocking company. SCOTTISHPOWER TOLD ME that they not always leave notes on their customers account so when you ring they have no record, you will have to explain your self over and over and over again.”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever experienced in my life, I made a complaint to them about an issue regarding my energy supply (That they caused) they never listened or took my complaint seriously. I had to get the Ombudsman involved in the end after almost two years of complaining, and when they investigated they found that Scottish Power didn't even make any notes on their system despite the fact I called them a number of times and spoke to a number of personal at Scottish Power. Seriously please, please save yourselfs the stress and money go with a far superior energy company anyone one of them even if they are more expensive, it's worth it!!”

Helpful Report

Posted 5 years ago

“Absolutely appalling. I switched to a different supplier two months ago and I'm still waiting for £230 overpayment money! Rang them four times already, every time I was assured that everything is sorted and the check is on it's way, well I'm still waiting for it. Something tells me they don't delay sending people bills when someone is in debt!”

Helpful Report

Posted 5 years ago

“The list of issues I have had with this company is impossible to fit in this forum. They have failed to live up to the many promises they have made, their website is impossible to navigate, they get bills wrong and overprice customers, and the costumer service is an absolute nightmare - you will wait months to get issues resolved if you plan to use them. My advice: STAY AWAY!! YOU HAVE TO TRY TO BE THIS BAD.”

Helpful Report

Posted 5 years ago

“in January I received a bill for £75 even though I changed suppliers in October the previous year. I contact Scottish power who at first said that my account was in credit by £34 . I left it at that but a couple of days later another bill arrived stating I owed £70 + and should pay within 7 days or they would pass to debt collection agency. After several phone calls they assured me that everything was okay, but the very next day I received another bill for£70 + which again stated a threat of debt collection agency calling. After several more calls and a complaint to them they then said my account was in credit by £3 but again I got a bill that said differently. I contacted them again then was told they owed me £30+ and would soon receive a refund . The refund never arrived and again after several calls and online chats I felt like banging my head against a wall. They then informed me that refunds don’t normally get paid when accounts are closed !?!?&?!$€ ! But hat they have arranged a checque payment that I should receive in around two weeks. All in all a very very poorly set up and run organisation who I will not be using again.”

Helpful Report

Posted 5 years ago

“Was with another company paying 84 pound a month for gas and electric but got stopped in town by scottiah power who promissed a better deal. Wasnt even home before they was foning me and offered 72 pound a month fixed for 12 months. I questioned if thats all id pay and was told yes. 2 months in and i noticed payments had gone upto 111 a month. Phoned up to b told well yr using more . I said its supposed to b fixed for 12 months to be told it is but if you use more your bills go up. . Ive just checked and its saying i owe 160 pound even though ive been paying 39 pound a month more then they quoted to see theyve now put payments up to 119 a month. Cant wait till my 12 months is up so i can leave .”

Helpful Report

Posted 5 years ago

“Never have I had problems with a supplier of any resource like this one. Changed tariff without notification, spent hours on hold trying to speak to someone, options on the phone service is a never ending maze. They should not be allowed to represent a country in their name that does not inflict pride, the sooner this company goes under the better for unfortunate naive people like me learning the hard way”

Helpful Report

Posted 5 years ago

“If I could score this company a zero I would. What an awful company. They have messed up both my gas and electricity bills and are over charging me by £600. I have tried to discuss the problem with incorect meter readings with customer services and they go round in circles, asking me to repeat things time and time again. Only to be put on hold and then asked the same questions. This company is a joke”

Helpful Report

Posted 5 years ago

“Scottish Power are the worst company that I have ever dealt with. Customer service is non existant. The only way to get their attention is by raising an official complaint and take your matter to the energy ombudsman. What a horrible company, not a representation of the brilliant "Scottish" companies out there that actually care for their customers. Can someone shut these people down. Staff do not care and its clear with their interest and level of service. God help those that are totally vulnerable and no one looking after them! Shame on Scottish Power and their management teams.”

Helpful Report

Posted 5 years ago

“I will be switching supplier ASAP. After my fourth call with the same issue and two extremely rude members of staff I have been told that my tariff has now been changed to monthly from quarterly cash without any notification and update. I received and paid my quarterly bill only to be hit with another bill a week later. Complaint raised however I am not holding out much hope. Not the first time I have had this issue and was told I would need to wait for two weeks for my complaint even to be acknowledged. Steer well clear peeps awful supplier.”

Helpful Report

Posted 5 years ago

“If I could give -5 stars I would, worst company and service I have ever experienced! Moved from them to another supplier only to get a final bill of £300! I had a smart meter! Constant phone calls demanding I pay this even though I’d never seen a bill, upon asking for one they said they had sent it-to my Scottish power inbox! Doh! My account was closed-now I have a default registered against me and all the customer service can say is it’s my fault! Next step ICO, ombudsman then court! Avoid these guys at all costs! Jason Hunt”

Helpful Report

Posted 5 years ago

“Customer Services ignore requests however many times you contact them. Even when you pay them they still send demands. Contacting them is a nightmare, Customer Services close far too early.”

Helpful Report

Posted 5 years ago

“This is the most disgusting company you could ever deal with,we,moved into another house,electric was supplied by scottish power,we did not want to stay with them,because of stories we heard about the service,and wanted to stay with npower,we told scottish power They asked for meter reading,they sent a letter with bill on it,(final bill) it said we could pay online,but they wanted us to register with them, they were asking persona questions,which i did not want to answer.so i phoned up,they started to ask personal questions,i said i have the account number,i do not want to give personal i information out,but pay the bill,at last they said ok,she said type your card details into phone,i said i will tell you the dstails,she said no you have to put it into phone,i said im not doing that amd she hung up,so i went to bank to pay it in with slip.then 2 days later i got a phone call from them i said i have paid the bill,but he said i need your details,not account number.but started yet again to ask private details.i decided to just a oblige him,then the next day,i had a text asking me to phone,like a mug i phoned them,a and she knew who i was the computer must have picked my number up,guess what she wanted personel info yet again,i said the bill is paid.she said yes i know,its coming up now,and she hung up,so ignorant,i never lost my temper once,or got rude.they are absolute pigs with no manners,no training,they are a disgrace”

Helpful Report

Posted 5 years ago

“I'm seriously annoyed at SP. They fitted a smart meter just 2ft from my bed. I'm suffering with severe tinnitus and insomnia since the installation. I was told afterwards that some people are hypersensitive. Other fuel companies told me it should be no closer than 40ft to my sleeping area. I loved my home before this was installed. Now I don't want to be in it!! I was a customer for 20yrs. They are so disloyal.”

Helpful Report

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Scottish Power Reviews