Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received excellent customer service from a customer service advisor called Sheldon a good few weeks ago. He listened to my complaint he remained so polite and with a good speaking tone he went out of his way to help me as much as he could. I really appreciated his customer service skills as I would like to say thank you so very much.”

Helpful Report

Posted 5 years ago

“I had the misfortune to switch to sp 3 years ago, I had a smart meter which they told me was no problem to read , I was told repeated that this going to take 2 weeks\they were waiting for a access code then it would take yet again 2 week this has gone on and on no bills no meter read then with health problems i had to go in to hospital, i was not home for over 9 months no one there i had to stay with my son as i had heart surgery and i got my first bill £1200 from march to June when there was no one in my son contacted them ,, told them about the bill and told them the only thing that was on was our alarm to be told well you should tern it off ? that was the start of a or full time and still not sorted yet my advise to anyone KEEP AWAY FROM THIS COMPANY there S__T”

Helpful Report

Posted 5 years ago

“We was using electricity by top up more then 2 years, and when we deside to change supplier, they asked to pay more then £100 for nothing. We contact them to ask what is this money for and why we need to pay, so every time we had different answer about the payment reason. Then we did complaint about that, they said that we will receive a letter about what the situation is and why we need to pay, still nothing, no letter and no information. They just sending warning email letters about payment. Please try to avoid this company...”

Helpful Report

Posted 5 years ago

“The worst company I've ever deal with. Avoid!”

Helpful Report

Posted 5 years ago

“According to Which, Scottish power come 33 out of the 35 power supply companies. I’m surprised they are as high as that!”

Helpful Report

Posted 5 years ago

“What went right!, nothing. Got my name as OSTIN, instead of AUSTIN. Got my bank details wrong, took ages to sort out. Are charging me nearly £170 pm instead of £112 as quoted. This is a quote from Which about Scottish Power. “ Scottish Power came joint-33rd out of 35 British energy companies, as rated by 7,355 members of the public in the annual Which? customer survey. Open the link, they come in 33 place out of 35 top U.K. Providers. Surprised they are as high as that! Read more: https://www.which.co.uk/reviews/energy-companies/article/energy-company-reviews/scottish-power - Which?”

Helpful Report

Posted 5 years ago

“They got refused twice by Utilita, yet after I signed up with Shell they were excepted, yet scottish steamers took over my electric, then shell has only my gas. I am fuming. I was meant to be with shell. Now split between two. Hate it.”

Helpful Report

Posted 5 years ago

“It's been six weeks now since I first rang about getting my refund. Every person I spoke to told me all different things. Now they are using the coronavirus as an excuse for not sorting it out...they have had long enough time to sort it out...way before this lock down and shortage of staff. If someone that worked there knew what they where doing it would have been sorted by now. God know when it's going to get sorted now.”

Helpful Report

Posted 5 years ago

“It seems everyone has forgotten to thank you all for continuous electricity and gas through this horrendous time. Most people don't even know what it's like to be without Electricity or gas. I just wanted to say a GIANT THANK YOU SO MUCH TO ALL OF YOU. a very happy customer 😆You all should be recognised same as NHS”

Helpful Report

Posted 5 years ago

“Absolutely appalling can’t get in contact with them surprise, surprise !! Seeing the reviews can see why. Or been able to access my online account for last couple of years every time I’ve mentioned it they say it will reset still no access I’m wanting to switch but said they not allowing it so need to contact but impossible surely can’t owe anything seen as though I’m paying £167 a month which is disgusting. Avoid this company and I agree they should be closed I can’t see other emails I get from them in regards to my queries but could quite clearly see a email stating my switch was not accepted with no explanations.”

Helpful Report

Posted 5 years ago

“Left without power, waiting since Tuesday for a call back! They keep saying they are dealing with emergencies - clearly not. Vulnerable house hold. Told to go to the supermarket to charge my phone to wait for the call back. Great advice during a pandemic!! Would have given no stars if I could. Absolutely discusting service. They close down the helpline and advise to use online chat. Online chat is shut down. The emergency number puts you through to another area who is unable to help.”

Helpful Report

Posted 5 years ago

“My advice - ditch this company as soon as you can! Arranged a date for smart meter installation, but no show. Second time they issued a safety notice saying the meter was not housed safely and did not install, despite a neighbour having a similar housing that was OK! Changing required a £1500 meter move, although SGN deemed the original adequate if not ideal. Made the decision not to allow SP"s contractor back as they were clearly not competent. Since then dozens of calls from SP being told not to call, text or email. Three calls in less than 24hrs last week so changed supplier and SPnow calling to get me to change my mind. No chance!”

Helpful Report

Posted 5 years ago

“Wow say no more swapped in november had to fight get my gas sorted on prepay and no getting no where with my electricity it's on quarterly and they no I wanted pay and go keep saying i will get a call back and they never ring people stay clear”

Helpful Report

Posted 5 years ago

“Was sold it wrong and can't do nothing about it just ignored”

Helpful Report

Posted 5 years ago

“I feel I am being ripped off by your company was told be cheaper. And paying double for duel fuel. With utiltla I was pay £60 a month for gas and electric yet I am paying you £93. Wish I never changed and stayed on pre payment meter.”

Helpful Report

Posted 5 years ago

“Don't not even think of using Scottish Power. I can't get my bill sorted after months, they are trying to bill me for imperial and I'm on a metric meter. They say they will ring you back and just don't bother.”

Helpful Report

Posted 5 years ago

“You are so bad you should be closed by the government I’m trying to call them all week I have no gas and no electricity the keep me on line all day no one answering!!!!!”

Helpful Report

Posted 5 years ago

“Let's just say..never again”

Helpful Report

Posted 5 years ago

“My wife and I are in our 70s, and signed up with you because you were (supposedly), the cheapest supplier, and because of limited income felt that it was the best option. However despite meter readings being forwarded, you've increased my 'GUARANTEED' bill for 15 month's from £123 -- too £392. I find this totally unacceptable. After speaking with 'JAMES', I'm still no further clear on how you can change a Guaranteed agreement.”

Helpful Report

Posted 5 years ago

“On the whole I can say I have never been in receipt of such a poor customer service experience. You may laugh at this but I have been trying to resolve a complaint from last year, YES last year. I have had numerous phone calls to explain quite a simple situation and still months later we are no where near a conclusion. I have upgraded my complaint to the customer complaints department, who have LOST my scanned in documents. These documents were to prove that I wasn't using the fuel that they accused me of ! I have been bombarded with streams and streams of bills through my letterbox ( yes my address) not the address they claim I owe money for. I am at my wits end and feel tat the only option now is to escalate further. Please I urge you do not chose Scottish Power, you will regret it.”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,133 reviews