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SCS Reviews

1.5 Rating 1,716 Reviews

11 %

of reviewers recommend SCS

Company Reviews

1.5

Based on 1,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 12th March 2024

SCS 1 star review on 3rd February 2024

SCS 1 star review on 3rd February 2024

SCS 1 star review on 3rd February 2024

SCS 1 star review on 13th January 2023

SCS 1 star review on 20th December 2022

SCS 1 star review on 20th December 2022

151

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having a sofa delivered a couple of days ago I found a few faults in the material. I rang customer service straight away and sent a number of photos. The customer service team were very professional and it was all responded too very quickly. I was unconvinced these faults could be rectified and was expecting to have to return it, however a technician came within 48 hours and I was very impressed he managed to sort it all out within half an hour. Great furniture and great customer service, would definitely buy from them again.”

Posted 8 months ago

“Just had carpet fitted, the fitters say it is faulty as it is coming away from the backing. Have rung Scs and have to send pictures. Very disappointed as not a cheap carpet and will have to go to trouble of moving all the furniture again. They say that someone will be in touch, I hope this is settled quickly.”

Posted 8 months ago

“SCS CustO'mer Service +1 8O5.420 '3O7O SCS pH.one NumBer'' +1 8O5.420 ,.3O7O From my first contact with Alysia to my dealings with Samuel (and with Nicole when I needed to call back to provide more information) everyone was professional and thorough in explaining your policies. Samuel has a very pleasant attitude and great sense of humor. Your employees are all worthy of praise. And I appreciate the fact that your front-line people speak the English language fluently. This is not usually the case.Mr. James Jones was very professional patient clarifying the issues that was going on which he resolved would recommend him times he get stars from me wasted all Customer rats were just like him.”

Posted 8 months ago

“Absolutely and totally unsatisfactory service from ordering to installation of our carpet,we ordered living room and stair carpet from scs Ipswich we paid in full received an email with wrong carpet quoted on order,to be fair I should of cancelled at that point,rang scs they assured me it would be the right carpet and it was an error,when carpet was to be laid carpet fitter rang to say the stair carpet had delaminated but he came and laid living room carpet which was ok,rang scs to find out when stair carpet would be here they said needed to reorder 6 weeks later it was ready arranged a time for fitter on the day carpet fitter rang said van broke down and he wouldn't be coming to be fair he came on the Saturday to fit it,next day my daughter cut her foot on inspection all the spikes are coming through gripper rod rang carpet fitter he said he would come back never has-so there you have it very poor service, customer service are very poor,regret the whole experience. Please be warned I may have been unlucky but reading other reviews sounds like this is the standard.”

Posted 9 months ago

“Received Pluto leather settees, really hard and uncomfortable, hope they will soften”

Posted 9 months ago

“I've just placed my order with the Paisley branch and what a lovely experience it was. Alison was extremely helpful, I got a demonstration of the rise and tilt chair that's part of the sofa set I've ordered. We talked through the various combinations that were available and the finished product. It's a end of October delivery but I'm delighted if gives me time to get the room decorated. My experience with the sales person was pleasant and I'm looking forward to getting my sofa. I'll happily update everyone one my sofa arrives but based solely on my experience so far I'll happily tell everyone to go see Alison she was fantastic and made the experience really relaxing. I hope this company knows what a gem they have 😁.”

Posted 10 months ago

“Bought a lovely corner sofa from Melanie in the Wakefield branch. She was very helpful and approachable and made sure my needs were met in terms of what I was looking for. Very happy with my purchase!”

Posted 10 months ago

“Waited 4 months for our sofas to arrive (10 weeks overdue) they arrived today one of the sofas had a rip down the side the other had a foot long black mark on one side both had to go back . I wish I had read all the 1 star reviews on trust pilot before I set foot in the SCS store never again will I buy from SCS”

Posted 11 months ago

“The delivery drivers Ian and Deon were excellent.couldn’t get onto site for them so telling you instead.punctual delivery kept us informed all the time.Very courteous drivers . We are very pleased with sofa. Mr and Mrs capes. sofa was delivered at 10am 20/05/2023”

Posted 11 months ago

“Excellent service from David SCS Swansea. He was very helpful and polite. He answered all the questions we asked about the table and chairs we purchased. He wasn’t pushy, which we really appreciated. For service we would mark him 10 out of 10.”

Posted 11 months ago

“Went along to my local scs to find a good quality solid sofa and chair the saleswoman recommended the Griffin range stating it was a good investment and would last many years. On inspection in the shop it was good solid high sofa but when delivered not the same quality within 3 days of my partner sitting on sofa the seats had gone soft and he felt as though he was sitting on the floor and struggled to get out of seat. I paid £2,600 for something that can't be used because its uncomfortable to sit on.”

Posted 1 year ago

“I have not had my sofas for a year.i complained about it and they said to replace a part (the material) i would have to pay £200 !! NEVER BUY FROM THIS COMPANY! I was told i was being too fussy !”

Posted 1 year ago

“Delivery drivers David and Charlie. Take pride in their job ..very professional. Curteous friendly . No problem with sofa”

Posted 1 year ago

“What an absolute shitshower this company is, low grade substandard products and absolutely no recourse if you complain,DO NOT PURCHASE ANYTHING FROM THEM BE WARNED”

Posted 1 year ago

“I went into my local SCS to look for a staircarpet. The first assistant was helpful and gave me the information about their current offers and discounts and talked through the type of carpet i wanted. But I can only assume that their pay is commission based: another assistant barged in and tried to take over; called me "luv" in a patronising manner and kept trying to get my attention by showing me carpets that were not at all what i wanted. In the end, he drove me out of the store with no sale for anybody!”

Posted 1 year ago

“disgusting customer care , had to travel had no internet and wanted to make changes to my order . when I rang them they said had to come in store. Explained that I couldn't and would they wait until I could come to store . was told sorry can't do anything about that .Now i got sofas the colour i didn't want .”

Posted 1 year ago

“My appalling customer experience included floor product not being to sample delivered direct to home, thus no SCS quality assurance/re-assessment of job, unimaginative and inflexible fitters, who aggravated fitting of not-to-sample product, very difficult three-way discussions, against the backdrop of poor communications and no follow-through, about partial re-fitting and further charges, and ultimately substantial unexpected personal costs of about 15% over initial price, finally to get a 3 week job done in less than 3 months, and after having to pay a final fee to the fitter who otherwise would not keep a previously agreed appointment; all rounded off by not being able to get through to SCS on the phone to try to talk rather than post this. Caveat Emptor”

Posted 1 year ago

“I purchased a sofa on 2nd October and still haven't received it. We changed the design 8 days after purchase because we couldn't cancel after 7 days and as such our statutory rights were invalid. Promised November, December, 13th January and after an email was sent to instruct me to pay the balance by the 13th of January to avoid delays to be followed two days later by an email stating it would be the 30th of January now but actually. All I get when I say I want to complain is a customer service person saying its not their fault its the supply chain and that we have to observe the contractual payment but they can make it up and mislead as they like. Oh and its my fault they had ordered a wrong chair and had to change it which caused more delays. They did give me a terrible sofa and chair to sit on at Christmas. And offered compensation of £50, then £100 on an order over £2000. Complete shambles. I hope Mr Llewyllen Bowen knows what a mockery they make of supplying a product carrying his name.”

Posted 1 year ago

“We bought a lazy boy sofa 9 months ago it cost just over £2000 it's the most we have ever spent on a sofa but we liked it and got told SCS are good 7 months later we noticed every time we got up it was leaving the seating area all wrinkly and creased it looks awful so I called aftercare team up they sent someone out there reply there was nothing wrong was it mechanically I said I know that but what about the wrinkles he said we have to straighten it out every time we sit on it that's not normal I know I would never buy from SCS again I am still trying to sort this out but getting know where they keep passing me to some one else then they say they can't do nothing about it it's all ok”

SCS 1 star review on 13th January 2023

Posted 1 year ago

“ScS are to be avoided unless you want loads of hassle and substandard furniture carpets not fit for purpose, when you contact them they dont give a dam i had to take them to court i won all my money back through the court, scs messed us around for nearly a year they try to wear you down so they dont have to deal with you and give you your money back they are the worst company i have ever dealt with.”

Posted 1 year ago

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SCS is rated 1.5 based on 1,716 reviews