Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

“Scs is rubbish would not deal or buy off them I order 3 piece in November 2016 they deliver it in February 2017 was wrong one had to go pick another one it only took till end August 2017 for new one they promise you everything in store but once you paid deposit the customer service afterwards is terrible beware don't buy off this company .”

Helpful Report

Posted 8 years ago

“Ordered a crushed velvet settee and chair took ocer £1300 for it CASH then when the furnature was delivered in april 2017. Within 1 month the settee cushions were tearing so called scs and its now ghe end of August and still no replacement and all they say is its in the post ? WHERES IT COMING FROM THE B#####D NORTH POLE BY REIGNDEER.... SPEND YOUR MONEY ELSEWHERE SCS WILL NOT HELP YOU.”

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Posted 8 years ago

“can everyone on here go on trust pilot? i looked there first now i regret ordering from them after seeing this site :(”

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Posted 8 years ago

“don't make a complaint. If you dare a senior manager will accuse you of lying and fraud. I think you will find this to be deformation of character. Their driver dropped a sofa in my garden from a great height, which caused damage to my property and also the sofa. to cut a long story short I refused the delivery and cancelled my order. I raised a complaint which I was fobbed of with excuses for months, to finally be accused by 2 senior management of SCS to be defrauding them to remodel my front garden. I have better things in my life to do than worry about defrauding a slanderous company that accuses their customers. Shop here are your own risk and sanity NEVER will I ever buya single thing from this slanderous company.”

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Posted 8 years ago

“Sofa ordered 4 months ago, delivery specified for 14th August 2017, now told a further 4 weeks delay and left without a Sofa. Also looked online and found many similar examples of poor customer service from SCS as well as alarming complaints about the leather peeling from customers who have purchased the same Sofa so really very stressed now. Have been on Facebook page to see if anybody else has managed to get any of the issues resolved as it seems SCS are leaving a trail of unhappy customers: https://www.facebook.com/groups/680820585450081/”

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Posted 8 years ago

“A complete shambles of a company. Quick enough to sell you the product and then 'bang' all semblance of customer care or assistance goes out of the window. Constantly try to screw you for every little extra penny and then send the most half arsed and unhelpful carpet fitters around. An example, of which there are many - I was told they would not fit a 90cm x 114cm patch of carpet under the strairs as it was not on their plans. This despite me having my entire house carpeted top to bottom at a cost of near 5k, and their own staff member having measured this area. Poor service, penny pinching, lack of crm system, ill trained and rude shambles of a company. Avoid!!!!!”

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Posted 8 years ago

“paid nearly £3000 for a suite and another £350 for insurance after couple of years chair sagging frame broke or parted on arm we were told this insurance covers everything but try an claim from castelan they had no intention of repair from the start that is not covered different to what i was told when handy over £350”

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Posted 8 years ago

“The worst service I have ever witnessed in my life. Absolutely appalling. Worse than very poor. Bought a carpet 3 weeks ago from SCS at the metro centre, it was meant to be delivered on Monday so somebody waited in all day long, to which the delivery man phoned my husband and said he would be here between 2-6. Never showed up so my husband rang him to ask where they were and he said the job they were on was s nightmare so he would be around 7.30 8.00. The delivery guy rang at 8.15 to say that it would be 10.30 before they could get here? So that was the first joke. Because obviously we aren't going to have some idiot putting down a carpet at 10.30 a night. My husband rang up and complained the next day, so they promised the guy would come on the Wednesday at 4.30 since that was convinient for us. And he's never showed up. So we have gone and got a full refund and would ever ever use this shit company ever again!!!!!!!!!!!! Baring in mind our furniture gets delivered tomorrow which isn't going to happen now because they carpet isn't down!!”

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Posted 8 years ago

“What can I say wish I'd of done my homework first before buying from this company, ordered over 3 months ago, we put the date back a week, to be told today it's not even been shipped, so another 5 week with no sofa . The sales man just told us what ever we wanted to know , to get a sale!!”

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Posted 8 years ago

“Aftersales care are absolutely appalling Long story, over 9 months, cut very short I had to refer my case over to Barclays Financial Services who cover my interest free credit loan to deal with this query under section 75. SCS wanted to charge me £75.00 non refundable to send out their engineer to confirm if the sofa was defected or not. Barclays instructed an independent inspection to be performed by HomeServe. HomeServe deemed that the whole suite, 3 seater and 2 separate chairs, had a defect. Barclays advised even though the suite was 2 years old they instructed SCS to fix the defect. From a customer point of view, I am still paying for a sofa that has a defect. SCS have been paid in full for the price of the suite a month after I purchased. For further information SCS do not replace whole suites if defected, even though at point of sales they will tell you they do. Also they tell you SofaGuard will resolve defects, well they don’t and basically SofaGuard is not worth the paper it is written on. SCS 3 months after report of defect was submitted arrived at my house to replace fabric. They replaced 3 seater fabric and claimed to have “forgotten” to order the material for the 2 chairs. After another 6 weeks of trying to resolve myself with SCS I again had to speak to Barclays. SCS are now saying it is not cost effective for them to fix the defect on the 2 separate seats and they are providing options that mean I am further out of pocket and still have to deal with these cowboys. Barclays are pursuing this further at a higher level. I can’t even complain to the ombudsman as they have had dealings with SCS before and don’t get any further so now refuse to assist any users who have issues with this company. This company is an absolute joke. Based on the queries on the SCS complaint board I am not the only one who is frustrated by their lack of interest when something goes wrong. They like to wash their hands of any issues after the sale. I have tried to resolve this at shop level, ie SCS Speke, who then bounce to head office who literally take no responsibility once the sale has been completed. They were forced to resolve this by Barclays but then where incapable of fully resolving the issue. SCS have had their money and that is all they care about. In the meantime I still have a suite that 2 of the chairs still has a defect.”

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Posted 8 years ago

“Happy with their service”

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Posted 8 years ago

“T&S (Tom) carpet fitter excellent would recommend him to anyone and have already done so”

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Posted 8 years ago

“Three suites delivered all with faults, now refusing to do anything about it, paid £4000 for a leather suite, and they just keep saying it is within specification, the same that they tell everyone that has faulty furniture, if you want value for money go elsewhere, do yourselves a favour and read the reviews on SCS problems website, the ones they won't allow on their site.”

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Posted 8 years ago

“I had a full house done in carpet from here. Carpets took over a month to come then arrived in the wrong size, after another week they arrived and put them down but unfortunately there are bubbles all over and have cut my feet on the stairs where the grippers have come through. Not only has it not bin laid with care or properly it was also wet I assume from being stored outside the night before fitting! Carpet itself is good quality just a shame that it looks cheap due to the bad fitting and has caused me injurys and my 9 year old. I have bin in contact with them via e mails and was told it would get fixed two weeks on still nothing else and no response to follow up messages asking for info on when it was going to be fixed! Very disappointed and would not recommend!”

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Posted 8 years ago

“The warranties are absolutely useless, we spent £300 on a warranty to protect our £2000 investment - we had a scuff on the faux leather and tried to get it repaired only to be told they don't cover this type of accident and to claim on our house insurance! what is the point in upselling a £300 warranty to us leading us into a false sense of security that everything is covered then telling us our house insurance is the policy we need! So frustrated by the staffs attitude as well, i am never rude i always believed nice gets nice but that is so untrue they are rude and defensive and don't know how to listen, you let them have their say but they don't let you get a word or a point in edge-ways. I have been a loyal customer to SCS and have brought every sofa in my adult life from them, but now i am going to tell as many people as i can that as long as you don't actually have a problem then they are fine but when it starts to rain they want their umbrella back you can only borrow it when the sun is shining. Castle Vale Store.”

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Posted 8 years ago

“My 95 year old grandmother has recently been diagnosed with osteoarthritis, this has come on very suddenly and has changed her from someone who was very outgoing and independent into a frail 95yr old lady. It shouldn't be an emotional experience buying a chair however it was today as she was going to buy a rise and recliner something she never felt she would need. I can't thank Mayson at Solihull SCS enough for making this experience a little less frightening for her, he made her feel at ease and listened to what she needed. They had a laugh choosing what she wanted and he bent over backwards to help her. Mayson and the team were fantastic and we'd all like to thank them so much for their help today.”

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Posted 8 years ago

“We ordered a settee from Plymouth store they made an error and delivered it to my parents house delivery men rude over the phone we didn't get our settee went into the store and with no promise of delivery tommorow we cancelled it the staff in store were great but due to there error they lost a sale but other than that the staff were very helpful”

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Posted 8 years ago

“Bought carpet from the Shirley store total disorganization no management managing staff resulted in complete customer dissatisfaction will not be going back in a hurry !!!!”

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Posted 8 years ago

“Had a terrible experience with SCS. We bought a L-A-Z-YBOY corner sofa. After 3 days of sitting on this sofa myself, my husband plus our adult children and other family members found the sofa VERY uncomfortable. SCS sent a technician (FIRA) to inspect the sofa. All he did was check the frame for any damage, which we knew there was none. He said that comfort didn't come into it. We have tried fighting for our rights for over a year, including trying to contact L-A-Z-Y BOy, which is impossible. Nobody wanted to know and so we are left with a very expensive RUBBISH corner sofa. AVOID SCS at all costs. DISGUSTING customer service.”

Helpful Report

Posted 8 years ago

“Had a terrible experience with SCS. We bought a L-A-Z-YBOY corner sofa. After 3 days of sitting on this sofa myself, my husband plus our adult children and other family members found the sofa VERY uncomfortable. SCS sent a technician (FIRA) to inspect the sofa. All he did was check the frame for any damage, which we knew there was none. He said that comfort didn't come into it. We have tried fighting for our rights for over a year, including trying to contact L-A-Z-Y BOy, which is impossible. Nobody wanted to know and so we are left with a very expensive RUBBISH corner sofa. AVOID SCS at all costs. DISGUSTING customer service.”

Helpful Report

Posted 8 years ago

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