Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

“Bought two 2 seater sofas in April from SCS Llanelli They were delivered on 8th June and on 11th July we reported that the arm was loose and had come away from the main frame. SCS technician inspected and advised that the sofa frame had not been assembled correctly at the factory. SCS are refusing to replace sofa as had it 33 days - 3 days outside my right to reject within the law. I have lost confidence in the sofa but they insist on repairing it as the cheaper option for them. Am I wrong in expecting brand new goods should be delivered in perfect condition and not have to be repaired after a month”

Helpful Report

Posted 8 years ago

“My sofa came in three weeks which I was very pleased about. The delivery men ( mark & Paul ) couldn't help enough, they unpacked the sofas, put them where I wanted them and put all the legs on for me. Which as a single parent with a baby helped me so so much. Thank you again. Mark and Paul EJ2D”

Helpful Report

Posted 8 years ago

“I have sofas and carpet from scs. Firstly the sofas looked really nice and comfy for about the first month but after that they had totally sunk in the seats, the cushions won't stay on and the arms of the sofa have no stuffing in them so as soon as you touch them you can feel the wood under the fabric, it is not possible to lean on the arms. They also didn't deliver the sofa care pack I ordered and it never arrived! Second my carpets have gone wrong since ordering I was told it would be four weeks after ordering and paying that they would get fit two days before they were due I got told it was going to be another three weeks. Then they finally arrive (with a phone call because they didn't even take my number down right) nearly two months after paying and they have measured the living room wrong it was short by a meter! What! How do you do that. So they fit the rest of the house and leave telling me to try and get hold of the showroom as they have tried and can not get through. Speed up to another week later moving the entire living room into the kitchen for the second time for a Saturday fitting in my partners birthday to be told by the fitter they will be here at some point in the afternoon, no ruff time just after 12 and before 6. Thanks. Will never have anything again from this joke of a shop.”

Helpful Report

Posted 8 years ago

“wrong feet for furniture plus delivery men took my tv remote control, SCS have failed to call back after I called them and the delivery men didn't answer my call or text to rquest my remove back.”

Helpful Report

Posted 8 years ago

“In-store everything was ok...we browsed and after an hour, we called the salesman over and discussed a couple of options but finally made our choice. we went through all the sales patter and options available and I said that I didn't want to pay what the sofa and chair cost as the other option I had was a couple of hundred pounds cheaper and that I'd seen a sofa in Harveys that I really liked....to give the guy his due, he went to the Manager and came back and said he'd discount to a £1000!!! I was stunned so accepted. We decided on colour and also colour of feet, I said I didn't want the dark feet so chose the limed oak option. The salesman (Paul) said that delivery would be 2-3 weeks, even better...so far a really positive experience. A week or so later, the warehouse called and arranged delivery and exactly when arranged, the sofa and chair turned up...this is where the whole thing went wrong. My existing sofa is bigger than the new one and we got it in without too much issue, the delivery men brought the sofa in 'back' first so not possible to bring in through the door and 'feed' straight into the room as normal, so they took it around the back, grumbling and very obviously peeved off (it was the end of the day though), they really didn't have a clue so after watching them struggle I stopped them and suggested that they lower and feed around the floor and through the door, this worked...when we were going through the paper work, my television was too loud wo I turned it down and put the tv remote down, it turned out that the Salesman had put the wrong feet on the order, I thought it said 'Oak' (as in limed oak) feet, it actually said 'Dk feet' so that's what it came with...I rang the store and the receptionist said she would get the salesman to call me.....so far I'm still waiting. worse still, the delivery men have walked off with my tv remote!!! hahaha I now am stuck on nightmare tv channel itv2 with the sound turned down (I turned it down whilst I was talking with the delivery men) I tried calling the delivery men and sent them a text but they didn't reply.”

Helpful Report

Posted 8 years ago

“Got two x 3 seater sofa's delivered and one of them had the wrong feet than we had ordered. So 2 sofa's 1 has got wood feet & the other has chrome feet. The delivery men told me to ring head office has they couldn't change them there and then as they didn't have the other sofa feet to with them. So we rang head office and was promised they would be out to change them but could be upto 4 weeks. After 4 weeks waiting still no sign of any feet or anyone coming out to sort it. Once again i rang the head office to be told i had to wait another 10 weeks as they didn't have the feet in stock. By this time i noticed one of the cushions was a lot flatter than the others. I took the cushion covers off to find out it was a totally different cushion which was very cheaply made. 7 months later and still waiting for these issues to be resolved but can't see us getting anywhere. AVOID SCS AVOID SCS AVOID SCS. I won't ever buy anything from scs again.”

Helpful Report

Posted 8 years ago

“DON'T EVER BUY A SOFA FROM SCS !! Having paid £1300 for a 2 seater sofa and armchair, which was delivered faulty - by their own admission - what then ensued was a 6 month battle to try and get them to sort the matter. Today Leanne Simmons from their head office stated "there is nothing we are prepared to do for you!" So it appears that I am stuck with an armchair that has wood sticking out from the arm, as they forgot to put padding inside ! Small claims court is my only option !”

Helpful Report

Posted 8 years ago

“Everything went wrong and you can't even speak to head office the staff at coventry store told nothing but lies and then denied it and then only give me half my money back the company are liers and thieves”

Helpful Report

Posted 8 years ago

“Ordered a leather settee from scs. Went into the store, staff were not pushy, let you shop around and were on hand if you needed any advice. Delivery guys were brilliant and made sure you were happy with everything before they left.”

Helpful Report

Posted 8 years ago

“After service , they dont want to know plus the insurance is a waste of money. Even when the settee come damaged. Not a happy customer. Mum had the same, problem. Be careful people. Go to DFS instead.”

Helpful Report

Posted 8 years ago

“We were rung up an hour before delivery .which meant we wernt waiting around all day ,really pleased we were first delivery of the day .Joe and his friend brought the suite in carefully,unwrapping it and taking away the rubbish .The swivel chair looked a bit technical for me to put up ,they did it in no time .we are really pleased with the suite”

Helpful Report

Posted 8 years ago

“carpet not fitted properly asked for them to come back but nobody ever comes”

Helpful Report

Posted 8 years ago

“These guys lied to us about lead time, telling us our sofas would be 7 to 9 weeks. Turned out to be 16 weeks. They did lend us two sofas that were so uncomfortable I would have preferred to stick with the garden furniture we were using. Then when they did deliver the sofas we ordered, they 'forgot' to tell the driver he had to pick up the loan sofas. After a phone call, he agreed to take them after lying that he had no space. It took another heated phone call to get him to agree to remove the arms to get them out of the house. They should, of course have known that needed doing as that was the case when they brought them. We now have nice sofas, but I would never trust or deal with them again. Liars and totally disorganised.”

Helpful Report

Posted 8 years ago

“AVOID AT ALL COSTS, SOLD CARPET NOT FIT FOR PURPOSE. IT HAS BEEN FITTED INCORRECTLY FITTER BLAMES SCS AND SCS BLAME THE FITTER BUT NO ONE IS WILLING TO COME OUT AND RECTIFY THE FAULTS. PROMISED TO CALL TO SORT OUT NAILS STICKING UP THROUGH CARPET BUT FITTER FAILED TO SHOW SAYING IT IS SCS FAULT AS THEY SUPPLIED THE FAULTY GOODS GOING ROUND IN CIRCLES.”

Helpful Report

Posted 8 years ago

“Bought a La-Z-Boy electric recliner sofa from them in November 2016. First sofa delivered had a lump in the upholstery (should never have passed quality control). Sofa replaced. Stitching on one seam of new sofa came undone within weeks. But far worse, both sofas dipped so low when reclining that they crushed the pile of the carpet and were beginning to wear it. An engineer sent by SCS diagnosed this as a design fault. I went into SCS to see if I could find an alternative model but ALL UK-made La-Z-Boys had the same problem. So SCS agreed to collect the soda and give me a full refund. The sofa has been collected, but so far no refund, just "the manager will call you tomorrow" which he then fails to do. A substandard company selling substandard goods. Avoid.”

Helpful Report

Posted 8 years ago

“Bad aftercare service problem with carpets after the 1st few months took them 12 months to come and view and the person who inspected the carpets(also works for them which as see as unfair) said was a problem with the carpet , then when i followed up was told he had stated it was wear and tear asked for a copy of the report as no information on the report and they will no longer deal with my complaint. """""" be aware they are not members of retail ombudsman either""""""”

Helpful Report

Posted 8 years ago

“i was doing a surprise home makeover for my mum who had just lost her mother. to lift the mood i went to scs staples corner for floorings and sofa. on tv i had seen they had promotions on too. i went in and chose vinyl for entire passage plus three rooms, carpet for two rooms and sofas for lounge. the guys were so desperate in there. but offers won us (husband) over on things we liked. we were promised a time frame on flooring fittings and were not told the sofas will arrive way later than wanted as we had a cut off date for the makeover surprise. so, the date we were due floorings, we had no calls or messages to inform that its on its way. we called scs and kept being told to call back later or they will call back later. we called 7 times until the lady said nobody is coming as there has been a mix up of dates. now the next date was when my mother is back and the house was floor less and sofa less. we made an official complained to scs but they never got back to us. this delay had intervened with work and newborn baby care. all had to be re arranged again inconveniently. the day the floors were fitted the guys were so unprofessional and fitted the bathroom unevenly.had dents in areas and they tried to avoid fitting the liners under the cooker and fridge because they didnt want to move it. i have never seen or heard of this kind of service. so my partner lifted everything up for them. we have air bubbles on one side of the passage and had been told its due to uneven surface, however the previous three vinyls never had them,so it made me wonder how great they were really at their job. we complained and got no response. now there was 10 weeks wait for the sofas as it was being custom made but were not told this is how long it will take but knew it will be after the floorings though. we had told the lady in scs taking the payment that we have construction work in our estate and live on the third floor so these may be points the delivery crew will need to know. on the deliver date now, they arrived two hours later due to traffic and had to decline the delivery as there were no parking because they arrived late and the constructions had blocked off the access road. and to top it off the delivery guy said we do not have crates to wheel it into the area. which heavy goods delivery service does not have all these equipments ready? so unprofessional! we called to rearrange again it was inconvenience. however we had the delivery today of the sofas and these two delivery men were so helpful and fast and the only best bit of the scs service,but there was a compartment missing from the two seater. we called three times and were told three times we will call you back. never got a call back. we called again and explained and the guy on phone said it was a extra £200 for that piece of item as it was not on the reciept. that compartment was the only reason we purchased the sofa and customised the colours and took three hours in the store the day we chose it and we get told that they did not have it on receipt and cannot do anything about it!!! at this point i am so disappointed, furious and appalled at the service scs had to offer. in the store the hungry sales advisor one named ahmed dealing with sofas, and white man dealing with floorings were so pushy but promised on time delivery unless told otherwise, no information on the very long sofa wait, spoke to us about the sofa compartments options as in usb or without, we chose without so just opted for the armrest storage and two cup holders...but somehow it was not even on the receipt now. what on earth!!!!! a man named antonio was dealing with all phone calls about complains issues etc and each time we had to call 10 times to get him to talk. we were told to wait, call back later, or they will and never did. please check recorded call logs from us to them and the disastrous service they had offered each time. now we have floorings which are bubbling and denting and sofas that dont have the part we even purchased it for in the first place. i dont have the energy to even go through giving it back and ripping off the floorings cz firstly they will not deal with it and its going to be the biggest inconvenience for me financially and time wise, not to mention there is a new born and grieving mother. i will advise you all not to purchase from scs. if it was one off issue or mistake and then dealt with its fine but for three different departments, dates, times, wrong items, lack of communication and customer service that really needs revising or shut the god damn company down if that is what they are offering. please please please whoever is reading, scs is not worth it. big talks from ahmed in staples corner branch and turtle pace or nothing in after care service from antonio. it is stressful doing a move or change but scs team had just added to the stress and made this experience one to remember for the worse.”

Helpful Report

Posted 8 years ago

“i was doing a surprise home makeover for my mum who had just lost her mother. to lift the mood i went to scs staples corner for floorings and sofa. on tv i had seen they had promotions on too. i went in and chose vinyl for entire passage plus three rooms, carpet for two rooms and sofas for lounge. the guys were so desperate in there. but offers won us (husband) over on things we liked. we were promised a time frame on flooring fittings and were not told the sofas will arrive way later than wanted as we had a cut off date for the makeover surprise. so, the date we were due floorings, we had no calls or messages to inform that its on its way. we called scs and kept being told to call back later or they will call back later. we called 7 times until the lady said nobody is coming as there has been a mix up of dates. now the next date was when my mother is back and the house was floor less and sofa less. we made an official complained to scs but they never got back to us. this delay had intervened with work and newborn baby care. all had to be re arranged again inconveniently. the day the floors were fitted the guys were so unprofessional and fitted the bathroom unevenly.had dents in areas and they tried to avoid fitting the liners under the cooker and fridge because they didnt want to move it. i have never seen or heard of this kind of service. so my partner lifted everything up for them. we have air bubbles on one side of the passage and had been told its due to uneven surface, however the previous three vinyls never had them,so it made me wonder how great they were really at their job. we complained and got no response. now there was 10 weeks wait for the sofas as it was being custom made but were not told this is how long it will take but knew it will be after the floorings though. we had told the lady in scs taking the payment that we have construction work in our estate and live on the third floor so these may be points the delivery crew will need to know. on the deliver date now, they arrived two hours later due to traffic and had to decline the delivery as there were no parking because they arrived late and the constructions had blocked off the access road. and to top it off the delivery guy said we do not have crates to wheel it into the area. which heavy goods delivery service does not have all these equipments ready? so unprofessional! we called to rearrange again it was inconvenience. however we had the delivery today of the sofas and these two delivery men were so helpful and fast and the only best bit of the scs service,but there was a compartment missing from the two seater. we called three times and were told three times we will call you back. never got a call back. we called again and explained and the guy on phone said it was a extra £200 for that piece of item as it was not on the reciept. that compartment was the only reason we purchased the sofa and customised the colours and took three hours in the store the day we chose it and we get told that they did not have it on receipt and cannot do anything about it!!! at this point i am so disappointed, furious and appalled at the service scs had to offer. in the store the hungry sales advisor one named ahmed dealing with sofas, and white man dealing with floorings were so pushy but promised on time delivery unless told otherwise, no information on the very long sofa wait, spoke to us about the sofa compartments options as in usb or without, we chose without so just opted for the armrest storage and two cup holders...but somehow it was not even on the receipt now. what on earth!!!!! a man named antonio was dealing with all phone calls about complains issues etc and each time we had to call 10 times to get him to talk. we were told to wait, call back later, or they will and never did. please check recorded call logs from us to them and the disastrous service they had offered each time. now we have floorings which are bubbling and denting and sofas that dont have the part we even purchased it for in the first place. i dont have the energy to even go through giving it back and ripping off the floorings cz firstly they will not deal with it and its going to be the biggest inconvenience for me financially and time wise, not to mention there is a new born and grieving mother. i will advise you all not to purchase from scs. if it was one off issue or mistake and then dealt with its fine but for three different departments, dates, times, wrong items, lack of communication and customer service that really needs revising or shut the god damn company down if that is what they are offering. please please please whoever is reading, scs is not worth it. big talks from ahmed in staples corner branch and turtle pace or nothing in after care service from antonio. it is stressful doing a move or change but scs team had just added to the stress and made this experience one to remember for the worse.”

Helpful Report

Posted 8 years ago

“Paid £1,237 cash for small 2 seater sofa and an armchair, 3 days after dlivery noticed the wooden frame protruding through the armchair, rang SCS and they sent a technician to inspect. Technician said it has been built incorrectly and was faulty. SCS only solution was to come to my tiny flat, dismantle the chair and re-build in my flat ! I explained I had brand new carpets and that was not acceptable, therefore they are refusing to do anything at all. Citizens advice are now helping and it looks as though it is going to have to go to small claims court. Terrible service, shoddy products - NEVER AGAIN !!!”

Helpful Report

Posted 8 years ago

“After a short time, for something the quality of 'Lazyboy', it was showing bad signs of wear. After several telephone calls and repeated visits to your showroom in Ipswich with photo's of the wear, we did not even get the courtesy of a reply from you. We have been completely ignored.”

Helpful Report

Posted 8 years ago

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