Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

“DELIVERED US A SUITE WITH A CLEAN SNAP IN THE FRAME THATS WHY THEY GOT SALES ON CLEAR THERE CRAP. STAY AWAY I WISH I DID”

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Posted 7 years ago

“MORE TO THE FACT WHAT WAS RIGHT ABOUT IT”

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Posted 7 years ago

“Ordered a rug they said it would take 2 weeks now it's been over a month everytime we ring the store they don't have any idea what is going how hard it is to know when it will be delievered???? The sales people take your number and never call you back what a bunch of liars they take your money and are not even helpful!!! Seriously will not buy again from this awful company people go elsewhere”

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Posted 7 years ago

“Saw a 3 seat recliner sofa with a sale ticket of £850. Sat on it and a salesman came over. Chatted with him, told him this was the model we wanted. Paid deposit of £250, and even purchased a warranty for 3 years at £150. After 4 weeks we had not got a date, so the wife went into the Bedford store, to pay balance and get delivery date. While waiting she noticed some one go up to a sale item and turn the price over. Wife saw that recliners were priced on the back and a lot more. When she checked with salesman that we had purchased a recliner, he said we had not. She explained that I had back problems and could not sit on a static sofa (Explained to him at time of sale ) and the static sofa was not what we had asked. His reply was " Check your sales order " It stated 3 STR. My wife and I are our late 60's and assumed we had ordered a 3 seat recliner. We tried to resolve this problem in store, by offering to purchase another more expensive sofa on my credit card, but the manager refused. He said we would have to ask head office, which we did, but they told us it was nothing to with them, it was the store manager who would deal with it. After a fortnight and still no reply we decided to go to DFS. We found a lovely, 3 seat leather recliner, and we got it at a very good price. I checked the internet for reviews on ScS and was horrified by the problems a lot of people have had with them. Don't take my word though, check it out yourself if you are thinking of buying a sofa. They say they make them in the UK but I have seen some comments stating that they were made overseas. We are still waiting for a reply from their " Customer services" chap, Jordan, but like most of the Chinese companies selling their crap on e bay, many apologies but no interest in your problem. Be wary.”

Helpful Report

Posted 7 years ago

“Saw a 3 seat recliner sofa with a sale ticket of £850. Sat on it and a salesman came over. Chatted with him, told him this was the model we wanted. Paid deposit of £250, and even purchased a warranty for 3 years at £150. After 4 weeks we had not got a date, so the wife went into the Bedford store, to pay balance and get delivery date. While waiting she noticed some one go up to a sale item and turn the price over. Wife saw that recliners were priced on the back and a lot more. When she checked with salesman that we had purchased a recliner, he said we had not. She explained that I had back problems and could not sit on a static sofa (Explained to him at time of sale ) and the static sofa was not what we had asked. His reply was " Check your sales order " It stated 3 STR. My wife and I are our late 60's and assumed we had ordered a 3 seat recliner. We tried to resolve this problem in store, by offering to purchase another more expensive sofa on my credit card, but the manager refused. He said we would have to ask head office, which we did, but they told us it was nothing to with them, it was the store manager who would deal with it. After a fortnight and still no reply we decided to go to DFS. We found a lovely, 3 seat leather recliner, and we got it at a very good price. I checked the internet for reviews on ScS and was horrified by the problems a lot of people have had with them. Don't take my word though, check it out yourself if you are thinking of buying a sofa. They say they make them in the UK but I have seen some comments stating that they were made overseas. We are still waiting for a reply from their " Customer services" chap, Jordan, but like most of the Chinese companies selling their crap on e bay, many apologies but no interest in your problem. Be wary.”

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Posted 7 years ago

“Rubbish customer service poor service in store and aftercare is awful avoid”

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Posted 7 years ago

“I have had out leather sofa for 8months now and after 5-6months noticed the leather peeling away on two of the seats. We then reported this to them and they sent a technician to have a look. When he came he agreed with us and said this was substandard and they would sort it. Then we had an emeil to say the technician has concluded this was not down to a manufacturing issue is was because it hadn't been cleaned properly which isn't try's at all. Shocking customer service and a shocking company after reading all these terrible reviews.”

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Posted 7 years ago

“TO THE ONE BELOW CONCIDERING TAKEING COURT ACTION ON SCS ,BEWARE MATE WE JUST TOOK THEM TO COURT AND LOST OUR CASE UP TO NOW £285 PLUS COST TO COME ALSO WATCH OUT FOR THE BUNCH THAT STICK UP FOR THEM .ONCE YOU LET THEM DO A REPAIR JUDGE RINGER COMES DOWN ON THERE SIDE TAKES EASY ROUTE OUT THE CRAP COMES FROM CHINA HENCE THE TEN WEEKS WAITING LIST .THERE LAW STATES YOU GOT 30 DAYS TO REPORT IT AND IF YOU LET THEM DO A REPAIR ITS CURTAINS FOR YOU.LET ME KNOW HOW IT GOES ITS 1-0 TO THEM BUT ITS ONLY HALF TIME.GOOD LUCK MATE”

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Posted 7 years ago

“WHAT A BUNCH OF JOKERS ONE END OF THE SUITE THE CUSHION AS SANK THEY CAME OUT AND REPAIRED IT THEN ADVISED I SIT THE OTHER END .I FORGOT ITS JUST FOR SHOW IDIOTS”

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Posted 7 years ago

“Took out insurance on corner suite. All seams on cushions started coming away, due to Material fraying. Phoned insurance up and they said, they would send somebody out but If fabric has just frayed it's nothing to do with them. But if seam came loose due to stitching they would fix it. Rang scs customer service to tell them about insurance. They said they could send somebody out for a charge of £75. And hopefully they could resolve it when they came out. I asked if they bring a sewing machine and she said "no all furniture is sewn by hand!!!". I only paid the insurance as they told me in the shop I would be covered for everything, but scs and insurance just getting out of it anyway they can. Very disappointed in them”

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Posted 7 years ago

“Product is poor quality not fit for purpose,insurance do not cover any faults,customer support service the worse I've ever come across will have to take scs to court to get problem solved as I am sick of going around in circles 😡”

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Posted 7 years ago

“Absolutely disgusted by this company! Do not order from here or do so if you want to wait longer then 3 months for a sofa. (Yet to still be recieved) Me and my partner moved into our new home nerly 3 months ago now with still no sofa as when we ordered they first said 'sofa will be no more then 4 weeks', 4 weeks later we had a phone call from scs saying the fabric we wanted was discontinued which was the first problem, we went into the store to then choice another fabric, we should of cancelled then but thought we would give them a second chance, never give them a second chance!! 4 weeks after that still no sofa, we did have a phone call saying that our sofa was to be delieved on this saturday which we had a phone call yesturday saying that the sofa has not arrived to the warehouse therefore they cannot deliever the sofa! It is due to get into the warehouse on the 15th next week but we still have no confirmed date of when the sofa will be with us nor where it even is, most of the staff at scs cribbs causeway are very arrogant and rude towards us as we keep calling to see what is going on, not experienced enough in knowledge or either customer service! So many more issues but i'd be writing a book if i carry on! I broke down in a absolute state when we got the phone call to say our sofa wasnt being delieved( also 7 months pregnant) so i am more then stressed and can't stand to just lay on a bed no further! Not one to moan and have never put out a complaint but i'd like to help further customers to know never give scs a second chance!”

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Posted 7 years ago

“""We need to get this place closed down wat a pile of crap I have recently bought they are all smiles wen you go in cant do enough to for you but soon as you give them some money it's all downhill try getting any back they don't want to know pity the credit people don't hit them on the head mind you prob all in it together my suites falling apart a lot quicker than I can get it repaired its guaneted for ten years be lucky if it last two ,you have been warned keep out”

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Posted 7 years ago

“Took scs to court today and lost our case😂 Within 3 weeks of our suite arriving I noticed something wrong with a bottom side panel scs sent out there magic man who took it apart said frame as snaped he bodges it up as they do bit old wood out is van glues and screws it then fills in is report and puts damaged in transit mishandled scs did not want to know why should they got there dosh so stuck then in court 285 pounds and lost because judge ringer said you let them repair the suite ,I would advise anyone to think twice about these bunch of rip offs and the clowns that repersent them but we are going to seek more advice I just paid 1900 pounds for a bodged up suite from China that's why it takes 8 weeks to come I am 300 pounds down but I will get it back 5/9/17”

Helpful Report

Posted 7 years ago

“""ordered a parker knowle 3 seat recliner last year from Bedford branch, with a sale price of £899. Talked to the salesman while we were sat on the recliner and told him this was the model we wanted. He got a colour book out and the wife chose the colour and paid £250 deposit. She went back 4 weeks later to find out delivery date and pay the balance. While she waited she noticed someone looking at the same sofa, and turning the sale price over. She saw that it had different prices for recliner, and when the salesman got back to her, she checked that we had ordered the 3 seat recliner. It appeared that the salesman had quoted us the sale price for a static model. My wife rang me and I came in and told them we had ordered the recliner advertised at the sale price of £899, and had agreed it was the same model we were sat on. The manager was called and told us to check the invoice. It stated " Shrewsbury 3 STR" My wife and I are in our late 60's and the wife thought it was a 3 st recliner. I offered my card to buy a more expensive suite, and asked the manager to refund her deposit, and I would take a £2000 sofa on 4 years credit. The manager refused and even the young sales man who had shown us the sofa we liked the look of, was confused. We went away and were told to contact head office, we then got told it was nothing to do with them and to go back to the store manager. This was a clear case of misleading sales tactics and exploitation of elderly people. I then checked trust trader and the first few hundred pages had glowing reports. I then checked right to the back of the pages and found some horrific stories about SCS. There is even a facebook page with negative comments from ex staff and unhappy customers. We got no where with Bedford branch, and I proceeded to warn people about the SCS tactics and lousy after sales service. I have by my estimates managed to persuade people who were looking for sofas and furniture, to check the reviews on SCS and have roughly cost them lost sales of approximately £ 8000. I will continue to advise people I meet, on the information I find on various consumer sites, and when I find a comment section, I will repeat the experience we had with SCS. We eventually purchased a 3 seat leather recliner from DFS. It is very comfortable and I was able to strip it right down, and was very pleased with the construction I found. I also believe SCS import sofas from overseas, and there have been some occasions where salesmen have allegedly claimed the sofas are made in the uk, but office staff have let slip they come from Indonesia or malasia. I cannot believe a company such as SCS would rob a couple of pensioners of £250, turn down an order for a more expensive sofa, and treat us with contempt when we tried to negotiate a new deal. The manager at Bedford has probably gone now but SCS should really get itself organised. We were told to contact a chap called Jordan and we left a message. No one contacted us.”

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Posted 7 years ago

“I purchased two settees in April 2015 they were a day late coming or though they assured me they would be delivered on the delivery date have problems with one of the cushions sinking they came out and fix that but have now a problem with the material on one of the foot rests but c but have now a problem with the material on one of the foot rests but SCS are not interested you can see that it's a manufacturing fault that they are not willing to even come and look at it”

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Posted 7 years ago

“Scs is rubbish would not deal or buy off them I order 3 piece in November 2016 they deliver it in February 2017 was wrong one had to go pick another one it only took till end August 2017 for new one they promise you everything in store but once you paid deposit the customer service afterwards is terrible beware don't buy off this company .”

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Posted 7 years ago

“Ordered a crushed velvet settee and chair took ocer £1300 for it CASH then when the furnature was delivered in april 2017. Within 1 month the settee cushions were tearing so called scs and its now ghe end of August and still no replacement and all they say is its in the post ? WHERES IT COMING FROM THE B#####D NORTH POLE BY REIGNDEER.... SPEND YOUR MONEY ELSEWHERE SCS WILL NOT HELP YOU.”

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Posted 7 years ago

“can everyone on here go on trust pilot? i looked there first now i regret ordering from them after seeing this site :(”

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Posted 7 years ago

“don't make a complaint. If you dare a senior manager will accuse you of lying and fraud. I think you will find this to be deformation of character. Their driver dropped a sofa in my garden from a great height, which caused damage to my property and also the sofa. to cut a long story short I refused the delivery and cancelled my order. I raised a complaint which I was fobbed of with excuses for months, to finally be accused by 2 senior management of SCS to be defrauding them to remodel my front garden. I have better things in my life to do than worry about defrauding a slanderous company that accuses their customers. Shop here are your own risk and sanity NEVER will I ever buya single thing from this slanderous company.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews