SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,911 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,911 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been on the phone for 15 minutes to SCS Wolverhampton. And 12 minutes on the phone to SCS Sunderland. No one answers just puts you on hold. I can understand the wait they must all be trying to complain and some answers . I have never ever has bad service from any company. They said my furniture was delivered January 2015. My house was still being refurbished. My furniture was delivered June 2015 which makes it still under garantee.I paid £250.00 for their insurance and they have brought the delivery date to the buy date. They have no info who signed for this suite which says it all. Please stay clear of this company.I am today notifying The insurance ombudsman and trading standards. I have had enough we are in our 80's and can do without this hassle. Pity you can't use a minus star.”

Helpful Report

Posted 6 years ago

“Absolutely disgusted by this company! Supposed to have had flooring fitted today 9th March 2020 (whole house). Had a call on Saturday evening to tell me no one would be coming Monday, with absolutely no reasonable explanation. Asked to speak to a manager and was informed that no managers work weekends. Said priority email would be passed for managers to call today (when the floor should be fitted). To this point, now 14:45, no call received. I have rang the Online Sales team several times and their attitude is absolutely disgusting! Angela, Alex, Dillon and Lenny, absolutely no help at all, sarcastic comments, no answers, refused to put call through to manager, then best of all, they forgot to press mute on the call before they all started laughing about the situation!! My fiancé is about to give birth any day, and our three year old does t understand why the house is a mess and is so cold. When this was explained to the Online Sales Team, they were completely unsympathetic to the situation. I’m not looking for special service, I just want answers and to know when my floor will be done! Will never use this company again, and will let everyone I know hear about the awful service they provide! If I could select less than 1 star I would!”

Helpful Report

Posted 6 years ago

“ordered 2 two seater sofas on the 1st January, with an expected delivery date of march 27th, just been informed by email that it now the estimated delivery to their depot is now 21st April,(Estimated)!!!!!, after calling the Customer service Department to enquire what justifiable reason could they give for such a delay, we were told under the terms and conditions , it does say they are allowed up to 4 weeks from the date given to you at point of sale, so buyer beware. Would I consider this good Customer Service, absolutely NOT, would I order from this company again?, NEVER,”

Helpful Report

Posted 6 years ago

“On hold for over an hour twice chasing a failed delivery then once answered call couldnt give me an answer said they would call me they didnt discusting service”

Helpful Report

Posted 6 years ago

“Appalling service! 2 different delivery dates sent, less than 24 hours apart. Too late to cancel days holiday from work. No explanation offered when I called. Told I would get a delivery time slot on the day before. Heard nothing. Still nothing on delivery date so I called. Told no deliver slot would be given as it was a courier. No number available for the courier and refused to contact courier in my behalf. Refused to cancel my order but told I would get a call within 24 hours. What use is that? Terrible service and will never use again and will tell everyone I can not to give sts any business. Couriers from Castle Removals were excellent and went above and beyond so highly recommend them but not scs.”

Helpful Report

Posted 6 years ago

“Buyer beware: Sales team encourage you to complete paperwork for an item if you need to go and check your measurements. If you find that you don't want the item, then claim you have completed the order and that it can not be cancelled. Don't give them any details until you are 100% that you want to buy. This was a very unpleasant experience and I would never shop at SCS again. It was like some kind of trick that was worthy of 'That's Life'”

Helpful Report

Posted 6 years ago

“Waited in for flooring delivery that never arrived. Phoned customer services for 2 hours with no reply. Wasted my fitters time too.”

Helpful Report

Posted 6 years ago

“What can I say still waiting to get delivery of our new sofas despite a week of phone calls and advising can only take delivery on a Saturday. Been on hold for customer services for about 20 mins. Will not use them again”

Helpful Report

Posted 6 years ago

“I am completely frustrated and feel appualed with the service from SCS. We were due delivery and fitting on the 21/1/20 this day was delayed till 24/2/20. We received a call about the delay a few days before and was given no indication how long the delay was for. The fitter arrived on the 24/01/20 and informed me two rooms would be fitted however the remaining areas would not due to damaged carpets. All carpets were removed for the fitting therefore floorboards were left exposed with grips and I have a young family. A date was arranged by SCS after I physically went to the store to demand an update. The store informed me there was a miscommunication therefore the next date was the 14/02/20. On the 14/02/20 the fitter was sick. After I initiated contact again with SCS a date of 28/02/20 was given. I contacted SCS on the 28/02/20, SCS provided me with the fitters contact details. He was supposed to call before 11am to confirm the fitting. I initiated contact,he advised me he would call after 2pm to arrange fitting. I attempted to contact the fitter three times after 2pm no answer. I called SCS; they advised the job will be completed before 8pm. I received no further contact and the carpet is still not fitted. I am deeply disappointed, frustrated and shocked by my experience. I wish I had never parted with my money . My home is not habitable for my two young children, and SCS couldn't care less.”

Helpful Report

Posted 6 years ago

“Absolutely awful service, bought 2 carpets for my 2 daughters bedrooms, gave the sales assistant the measurements one room slightly bigger than the other, when the carpets arrived we were told they were both the same size, one is about 6 inches to small for the room, it's impossible to speak to someone on the phone, nobody has bothered to call us back, we have sent emails and no one has returned our emails, it's the worst customer service I have ever experienced, they don't even deserve the 1 star, I would avoid scs completely”

Helpful Report

Posted 6 years ago

“I have read many of the reviews to find that we are not alone in taking delivery of an inferior leather suite. Sinking seats within 12 months. A so called repair was carried out by SCS. Surprise, surprise the same thing happened again within 12 months which SCS refuse to put right. Dont waste your hard earned cash on this Company. I have had three leather suites prior to this one, none of which sank! Obviously very poor quality furniture which sinks when you sit on it!!!! If you do want to buy from them, best not to sit on it.”

Helpful Report

Posted 6 years ago

“I would not deal with SCS again even if they offered me a million pounds for every seat purchased, I bought a suit from SCS then the seat/arm and back cushions collapsed within the 12 month warranty, they replaced the suit for a La-Z-Boy suit and advised to take out an extended warranty £300 as this covered everything. after 18 months guess what the cushions collapsed again but this problem is not covered by the extended warranty everything else is. SCS said the warranty has nothing to do with them as it is a separate company. but they will send out an engineer to assess it at a cost of £75”

Helpful Report

Posted 6 years ago

“If I had the option I would have chosen no stars!!! I had a carpet fitted in July 2019 and I am still waiting for a refund due to them measuring up wrong TWICE!!!!! After numerous phone calls and emails, I have choice to express my frustration on here!! Do not use Scs go else where!!”

Helpful Report

Posted 6 years ago

“after ordering 2 two seater settes and carpet paying deposite no corespondence from shop had to go to shop twice to find out why the delays of both items not impressed i think head office should do some staff training at the CANNOCK shop i will not be useing them again ps carpet fitters and delivery men were exellent also iwas going to give them the extra buisness of carpets upstairs and hll stairs and landing but no chance now”

Helpful Report

Posted 6 years ago

“Promised soda would be delivered by end of Feb. Now it won’t be arriving until mid March. SCS didn’t even bother to let me know. It was only when I contacted them to check delivery date that I was told.”

Helpful Report

Posted 6 years ago

“I’d like to say the aftercare is apauling but it’s not even that good there has to be some actual aftercare for it to be rated and there isn’t- beware once they have your money they care no longer about you as a customer.”

Helpful Report

Posted 6 years ago

“If I could give less than 1 star I would. Sofa is of good quality and it’s fair enough to get this from them but I would avoid their carpet service like the plaque. I can’t imagine a worse customer service and aftercare service.”

Helpful Report

Posted 6 years ago

“What aftercare. My staircase carpet as all come away after 6 month of fitting. After going into the shop, ringing and emails numerous times. Still heard nothing. Manger in shop said I have to ring aftercare. So I rang and rang. No reply. Sent emails and yes again no reply. So myself and my disabled partner are walking on a dangerous unfitted carpet on the stairs for well over a month now . Trading standards should look into this company. Very very poor aftercare.”

Helpful Report

Posted 6 years ago

“Awful customer service, still waiting 2 months later for my order. I get hung up on everytime I call, emails just bounce. Feels like a scam company.”

Helpful Report

Posted 6 years ago

“Worst experience ever! Where do I start? After promising fitting prior to Christmas, it was finally fitted 11th January by complete cowboys. The carpet on the stairs has been cut too narrow- revealing the pink underlay on either side. SEE PHOTOS! Not only that, the fitters have damaged by walls, skirting boards and door frames so badly so that a decorator has quoted £500 to repair them. The cowboys even tried to cover up their damage with pollyfiller- hoping we might not notice the damage to our newly glossed woodwork! It’s beyond belief. After taking in photos of damage to the local store the following day, we have been referred to ‘after sales’ and we are still waiting. We have been promised that it will all be replaced and repaired but 7 weeks later, we are still stuck with horrendously fitted carpet that is shedding daily, popped up door bars (causing a hazard) and damaged walls and woodwork. (We had paid for new door bars but they didn’t even get fitted!) The after sales team are literally IMPOSSIBLE to get hold of. I have now been in touch with trading standards, trying to resolve the issue. Please don’t make the same mistake as us!”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,911 reviews