Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

“The aftercare team are a bunch of lying idiots I have a problem with the back of my chair and some joker came out he agreed that the back was rocking took the chair apart took photos of various stages and when he put it back together it was still the same then changed his tune and decided it was maufactur measurement and it was meant to have a massive gap from the back to the arm I asked why sofa didn't have this gap and wasn't moving like the chair back he look confused and could not answer and left saying it was new so had good guarantee just call them again I rang as soon as he left that's were the fun begins your on hold for anything from 10 to 30 minutes then someone answers and I'm sure they get a bonus for lying I have had to go through this 5 times so far as when they say they will call back they never do”

Helpful Report

Posted 5 years ago

“Purchased 3 piece sofa in Feb 2019, it was delivered on time in May 19. We received a further letter stating all 3 pieces needed replacements parts. In Oct 19 a repair man came to the house and replaced a part on one sofa. On looking at the second he noted there was a spring sticking out and would not touch it stating "it needed a complete new inner housing unit". We have never heard anything since, the sofa is sinking in the middle, I have emailed aftercare team 3 times with the standard response stating "we will be in contact in 7 working days". We have waited several months with no response, tried calling the aftercare team but after being on hold for 20 each time I have hung up. I have photographic evidence of the emails, the damaged sofa and screenshots of the call waiting times. DO NOT PURCHASE FROM SCS!!!”

Helpful Report

Posted 5 years ago

“Purchased 3 piece sofa in Feb 2019, it was delivered on time in May 19. We received a further letter stating all 3 pieces needed replacements parts. In Oct 19 a repair man came to the house and replaced a part on one sofa. On looking at the second he noted there was a spring sticking out and would not touch it stating "it needed a complete new inner housing unit". We have never heard anything since, the sofa is sinking in the middle, I have emailed aftercare team 3 times with the standard response stating "we will be in contact in 7 working days". We have waited several months with no response, tried calling the aftercare team but after being on hold for 20 each time I have hung up. I have photographic evidence of the emails, the damaged sofa and screenshots of the call waiting times. DO NOT PURCHASE FROM SCS!!! Attached phots of the spring sticking out and the parts the repair man left inside the sofa.”

Helpful Report

Posted 5 years ago

“Bought my carpet from SCS in Autumn. The fitter turned up late and failed to finish the job. Dispute numerous calls to the flooring aftercare service, I'm still waiting for SCS to resolve my complaints. They don't answer emails and the call centre staff do not keep their promises. Shame I cannot upload photos on this site. I will not use SCS again. Very disappointed.”

Helpful Report

Posted 5 years ago

“Poor information on delivery - last minute call and didn’t arrive for ages. Dreadful attitude of one of the delivery man - made little effort to bring sofa in. Claimed his wages had been cut due to a sofa at a previous delivery being damaged. Dread to think how management treat staff for them to take it out on elderly customers. Despite many weeks of having waited for sofas he was readily happy to take sofa back rather than try. Watched his colleague bring the tricky one in and the rest and didn’t help one bit. Very difficult to get through to someone to complain and when you do get through no one gets back to you.”

Helpful Report

Posted 5 years ago

“Do not buy carpet from this company. Nightmare from start to finish. Tried to order carpet from the sale and the codes could not be found so would not come up with sale price. They phoned us next day and said if we went in the store they would order the carpet manually. Paid deposit surveyor arranged to came and measure up waited in all day turned up at at 5.30. Carpet ordered took about 3 weeks waiting for fitting. Emptied room waited for fitter to turn up on day no telephone call as promised. By lunch time my husband phoned call centre to find out what time fitter was coming As he hadn't arrived they said they would contact him and get back to us. Noone phoned back so my husband phoned up again and at 4.15 was told that our carpet would not be fitted on that day. .By this time we had lost our patience and said we was going to the Basildon store to cancel the order. We drove to the store spoke to Sue Powell she said she couldn't cancel the order until she found out what had happened. She was very rude. Gary from the store phoned us the next day to say that the carpet had never been ordered due to a glich in the system. It has taken 11 days to get our money back even though it was SCS's fault. No extra money for all the inconvenience or stress. Do not use this store.”

Helpful Report

Posted 5 years ago

“Absolutely terrible. Ordered the item to be delivered to the local store, 6 weeks later, they wanted to deliver it to my home! Got a phone call and the guy said "oh, suppose we cant deliver it to you then"! Duhhhh! I then had to chase SCS to find out where the item was, only to be told, it was still at the depot and wouldn't be delivered for another week. They said they would contact the local store to see if they could help - guess what - they didn't want to know - already received their commission on the sale I suppose!”

Helpful Report

Posted 5 years ago

“We ordered our suite and coffee table on the 4th Jan, it was supposed to arrive on the 31st.. got everything ready and we are now on the 9th of Feb with no furniture. Deposit paid. We have had no communication what so ever with the company apart from myself... atm we are over 7 day period over a bit and sitting on our neighbours chair and plastic furniture. Really disgusting customer service”

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Posted 5 years ago

“Do not buy carpet from this company!!!!!!!!!!!!!!”

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Posted 5 years ago

“Terrible peeling absolutely astonishingly terrible. customer service from Stockport shop”

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Posted 5 years ago

“terrible service! beckton Store sales manager dead/dan so rude! my sofas arrived six weeks later and in the wrong colour staff were rude and helpless. i asked to speak to management but conveniently management were all on annual leave. disgusted by the service. terms and conditions did not match what they advised. cushion arrived dirty! please dont buy from here”

Helpful Report

Posted 5 years ago

“I recommended this firm to my daughter to buy a Lazyboy corner unit big sofas. Within less than 18 months leather peeling. The electric armchair foam and upholstery is absolutely flat virtually sitting on frame. I am 70+ yrs old and pointed my daughter this company’s way as they came across well and Price looked good not cheap she spent over £3000. Sadly I was wrong to have done this as company and product is rubbish for the money will not last a family long And then you pay £70 odd pounds for them just to come and look at the problems to date they have done NOTHING for her I would not recommend a young couple or older spending hard saved cash to shop At this store go somewhere else.”

Helpful Report

Posted 5 years ago

“Would give no stars if I could. Terrible service. Would never buy anything from them again! We ordered a carpet for our stairs and landing over a month ago and a man came out to measure for it a few days later and said they would be in touch in the next few days to arrange the fitting. They also told us we were owed a refund as it wasnt going to come to as much as we worked out when we ordered online. We heard nothing off them at all for nearly 2 weeks and didn't receive any refund. My husband tried to ring them 3 times during this time and could never get through. He also emailed and got no reply. Finally after all this time he got through to them and they seemed clueless on the phone. They knew nothing about the refund and said it would have to be passed on to someone else. We managed to arrange a date for the fitting but this was another 2 weeks away. Did not expect to have to wait so long for our carpet. They came out today to fit it and the fitters did not show us the carpet before they started and got on with fitting the carpet straight away. When they finished the carpet was the wrong colour! Not the one we ordered. Instead of the grey we ordered it's a beige colour and doesn't go with the walls. They checked and it definitely isn't the one we ordered. We've waited for over a month for this carpet and now have to wait again to hear off them to arrange fitting the correct one! We have luckily recieved our refund at last. We've gone with a different company during this time to fit our bedroom carpets and they have been so much easier. Do not order carpet from scs! Been a nightmare from start to finish.”

Helpful Report

Posted 5 years ago

“Went to buy a stair/landing carpet. Price seemed ok so we arranged for the estimator to come out. Came to just over 12 square metres so qualified for 'free' fitting. All gripped and underlay is already in.place and in good order, but SCS said we had to have new. The estimate was a lot more than we had been given initially, and included 50.40 for fitting - even though SCS don't employ fitters. Further down the page the £50.40 was credited- so free fitting. Only - further down the page it stated that we were to pay the £50.40 direct to the fitter who is self employed. When I went in to the Rotherham store to question this the manager tapped the side of his head and asked if I had trouble understanding simple things. Got my bank card out and got an immediate refund of my deposit. On the plus side we then went to a carpet store about a quarter mile from SCS where we found the exact same carpet. Its being fitted 11 February- and at less than half the SCS price. Avoid this Arthur Daley/Del Boy outfit.”

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Posted 5 years ago

“Delivered faulty dining table and this is 7 months nobody repair or replace the faulty dining table. Just avoid this cheater company they are Fake or cheating specialist and will steal your money. DON'T TRUST THEM !!”

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Posted 5 years ago

“Absolutely useless company with 0 customer service ability. I would highly suggest everyone avoids at all costs. Damaged item on arrival and then 3 months later still no replacement or apology. Rude distribution centre and unhelpful consistently.”

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Posted 5 years ago

“Awful people worse sofas don’t touch with a barge pole”

Helpful Report

Posted 5 years ago

“Worse customer service ever imaginable sofa less than a year old leather peeling off rude obnoxious staff repair man never had the foggiest now in a dispute with them they just take your cash then don’t want to know dedicated customer care what a LAUGH avoid SCS at all costs !!!!!!”

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Posted 5 years ago

“We were sold 2 sofas, one reclining one not, with the understanding the recliner would be delivered before Christmas and the other kept until the following March. The wrong sofa was delivered at Christmas and we were badgered to take delivery of the other. The recliner cost 3k and within a month the seat is sagging. The whole experience has been a nightmare. We were offered discount then found out it was a sham. What they were offering was £48 difference from the sale price.”

Helpful Report

Posted 5 years ago

“Avoid SCS at all costs. Bought some LVT from the Northampton store and used their approved fitter. After it was fitted we noticed there were lots of chips in the floor but also that there is almost like a lump in one part of the floor and the floor moves when you walk on it in that part and in other places. Got told by the Northampton store to contact the aftercare team and someone would come out to have a look, the aftercare team don’t ever answer the phone, sent an email no reply, after speaking on a online chat I got another email address. Got a reply from them a few days later saying they would look into it, weeks later nothing, finally got a reply saying the fitter had been emailed, heard nothing from the fitter so contacted him on the number they had given, he said he would get back to me when he could come and look over a week later and nothing. Tried calling the aftercare team again they don’t answer. Avoid this company and avoid the Northampton store they are lovely to you when they want your money but don’t care afterwards, I have complained to the financial ombudsman let’s see if they can help.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews