Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

“I would not deal with SCS again even if they offered me a million pounds for every seat purchased, I bought a suit from SCS then the seat/arm and back cushions collapsed within the 12 month warranty, they replaced the suit for a La-Z-Boy suit and advised to take out an extended warranty £300 as this covered everything. after 18 months guess what the cushions collapsed again but this problem is not covered by the extended warranty everything else is. SCS said the warranty has nothing to do with them as it is a separate company. but they will send out an engineer to assess it at a cost of £75”

Helpful Report

Posted 5 years ago

“If I had the option I would have chosen no stars!!! I had a carpet fitted in July 2019 and I am still waiting for a refund due to them measuring up wrong TWICE!!!!! After numerous phone calls and emails, I have choice to express my frustration on here!! Do not use Scs go else where!!”

Helpful Report

Posted 5 years ago

“after ordering 2 two seater settes and carpet paying deposite no corespondence from shop had to go to shop twice to find out why the delays of both items not impressed i think head office should do some staff training at the CANNOCK shop i will not be useing them again ps carpet fitters and delivery men were exellent also iwas going to give them the extra buisness of carpets upstairs and hll stairs and landing but no chance now”

Helpful Report

Posted 5 years ago

“Promised soda would be delivered by end of Feb. Now it won’t be arriving until mid March. SCS didn’t even bother to let me know. It was only when I contacted them to check delivery date that I was told.”

Helpful Report

Posted 5 years ago

“I’d like to say the aftercare is apauling but it’s not even that good there has to be some actual aftercare for it to be rated and there isn’t- beware once they have your money they care no longer about you as a customer.”

Helpful Report

Posted 5 years ago

“If I could give less than 1 star I would. Sofa is of good quality and it’s fair enough to get this from them but I would avoid their carpet service like the plaque. I can’t imagine a worse customer service and aftercare service.”

Helpful Report

Posted 5 years ago

“What aftercare. My staircase carpet as all come away after 6 month of fitting. After going into the shop, ringing and emails numerous times. Still heard nothing. Manger in shop said I have to ring aftercare. So I rang and rang. No reply. Sent emails and yes again no reply. So myself and my disabled partner are walking on a dangerous unfitted carpet on the stairs for well over a month now . Trading standards should look into this company. Very very poor aftercare.”

Helpful Report

Posted 5 years ago

“Awful customer service, still waiting 2 months later for my order. I get hung up on everytime I call, emails just bounce. Feels like a scam company.”

Helpful Report

Posted 5 years ago

“Worst experience ever! Where do I start? After promising fitting prior to Christmas, it was finally fitted 11th January by complete cowboys. The carpet on the stairs has been cut too narrow- revealing the pink underlay on either side. SEE PHOTOS! Not only that, the fitters have damaged by walls, skirting boards and door frames so badly so that a decorator has quoted £500 to repair them. The cowboys even tried to cover up their damage with pollyfiller- hoping we might not notice the damage to our newly glossed woodwork! It’s beyond belief. After taking in photos of damage to the local store the following day, we have been referred to ‘after sales’ and we are still waiting. We have been promised that it will all be replaced and repaired but 7 weeks later, we are still stuck with horrendously fitted carpet that is shedding daily, popped up door bars (causing a hazard) and damaged walls and woodwork. (We had paid for new door bars but they didn’t even get fitted!) The after sales team are literally IMPOSSIBLE to get hold of. I have now been in touch with trading standards, trying to resolve the issue. Please don’t make the same mistake as us!”

Helpful Report

Posted 5 years ago

“Appalling - we bought a suite ready for my husbands 65th they assured us in the branch it would arrive on time, that they would push the order, it was 11 and a half weeks before his birthday. I rang after 4 weeks to check it would come , we had decorated our house throughout, new curtains, fires, other new furniture, flooring, everything completely new, I was put through to head office - who rattled off it would be 12 weeks, it didn’t come for my husbands birthday, they just wanted a sale and told us with reassurances what we wanted to hear, it came a month later after my husbands birthday, so more 15 to 16 weeks delivery. When it arrived in the warehouse, they then couldn’t deliver for another week, I’d never buy anything from here again. They didn’t care.”

Helpful Report

Posted 5 years ago

“Dear Sir / Madam, I am writing to you to raise an issue about: In-store - Flooring The issue that I have experienced was: Ordered and paid for carpets, total £1,438.07 order number S0056-4308296 on 27/1/2020.was sent via e-mail confirmation and fitting date of 10/2/2020 by chris topps. and a price of £211.25 for fitting as we supplied our own underlay.Took day off work,midday no one arrived.Tried ringing no answer so went to the store,was told it was never ordered showed them the e-mail of confirmation i had and was told it would now be the 18/2/2020.Told them that wasnt good enough as I was looking after my disabled aunty as my father was in intensive care I had lifted all the old carpets and furniture was stacked in the garage.I waited instore while they contacted a few colleagues people.It was then confirmed a fitter would come on 12/2/2020,as it was just another 2 days I arranged for my auntie to stay elsewhere as it wasnt safe enough in our house as it was,Took the day off work,midday no one arrived rung scs store,was told it was ordered and fitter should be on his way and was given fitters number.Rung fitter, was told warehouse wouldnt let the order go out no reason was given.went back to store,salesman showed me e-mail sent by warehouse to store saying only part of the order was there so they decided not to let only part order out.After asking what part order was in they said the bedroom,my response was I need the bedroom carpets fitted today so my aunty can come back, if you cant fulfill that request I would like a refund,he made a few calls and I got the bedroom carpet fitted in the afternoon,and was told the remaining order(living room and hallway) would be fitted 13/2/2020,Took the day off work midday no one arrived so went to store,was told the carpet wasnt at the warehouse yet so couldnt be done it would be in by the 14/2/2020 and would be fitted then.I rang the fitter to make sure this had been confirmed with him,he said yes.My wife made a few complaints through the proper channels no one ever got back,sent an e-mail no one has replied.took the day off friday,fitter arrived but there was no hallway carpet,he fitted the living room carpet and I was told the hallway carpet would be fitted on 18/2/2020.My wife took the day off no one arrived.fitter rung me this morning of the 19/2/2020 to say he had got the carpet and was on his way,then he rung me half hr later and his vehicle had broken down.We have still had no return contact from anyone at scs after many promises that somebody would.We are still waiting for the hallway carpet.Last point the fitting is costing more then quoted due to numerous visits.”

Helpful Report

Posted 5 years ago

“Dear Sir / Madam, I am writing to you to raise an issue about: In-store - Flooring The issue that I have experienced was: Ordered and paid for carpets, total £1,438.07 order number S0056-4308296 on 27/1/2020.was sent via e-mail confirmation and fitting date of 10/2/2020 by chris topps. and a price of £211.25 for fitting as we supplied our own underlay.Took day off work,midday no one arrived.Tried ringing no answer so went to the store,was told it was never ordered showed them the e-mail of confirmation i had and was told it would now be the 18/2/2020.Told them that wasnt good enough as I was looking after my disabled aunty as my father was in intensive care I had lifted all the old carpets and furniture was stacked in the garage.I waited instore while they contacted a few colleagues people.It was then confirmed a fitter would come on 12/2/2020,as it was just another 2 days I arranged for my auntie to stay elsewhere as it wasnt safe enough in our house as it was,Took the day off work,midday no one arrived rung scs store,was told it was ordered and fitter should be on his way and was given fitters number.Rung fitter, was told warehouse wouldnt let the order go out no reason was given.went back to store,salesman showed me e-mail sent by warehouse to store saying only part of the order was there so they decided not to let only part order out.After asking what part order was in they said the bedroom,my response was I need the bedroom carpets fitted today so my aunty can come back, if you cant fulfill that request I would like a refund,he made a few calls and I got the bedroom carpet fitted in the afternoon,and was told the remaining order(living room and hallway) would be fitted 13/2/2020,Took the day off work midday no one arrived so went to store,was told the carpet wasnt at the warehouse yet so couldnt be done it would be in by the 14/2/2020 and would be fitted then.I rang the fitter to make sure this had been confirmed with him,he said yes.My wife made a few complaints through the proper channels no one ever got back,sent an e-mail no one has replied.took the day off friday,fitter arrived but there was no hallway carpet,he fitted the living room carpet and I was told the hallway carpet would be fitted on 18/2/2020.My wife took the day off no one arrived.fitter rung me this morning of the 19/2/2020 to say he had got the carpet and was on his way,then he rung me half hr later and his vehicle had broken down.We have still had no return contact from anyone at scs after many promises that somebody would.We are still waiting for the hallway carpet.Last point the fitting is costing more then quoted due to numerous visits.”

Helpful Report

Posted 5 years ago

“Dear Sir / Madam, I am writing to you to raise an issue about: In-store - Flooring The issue that I have experienced was: Ordered and paid for carpets, total £1,438.07 order number S0056-4308296 on 27/1/2020.was sent via e-mail confirmation and fitting date of 10/2/2020 by chris topps. and a price of £211.25 for fitting as we supplied our own underlay.Took day off work,midday no one arrived.Tried ringing no answer so went to the store,was told it was never ordered showed them the e-mail of confirmation i had and was told it would now be the 18/2/2020.Told them that wasnt good enough as I was looking after my disabled aunty as my father was in intensive care I had lifted all the old carpets and furniture was stacked in the garage.I waited instore while they contacted a few colleagues people.It was then confirmed a fitter would come on 12/2/2020,as it was just another 2 days I arranged for my auntie to stay elsewhere as it wasnt safe enough in our house as it was,Took the day off work,midday no one arrived rung scs store,was told it was ordered and fitter should be on his way and was given fitters number.Rung fitter, was told warehouse wouldnt let the order go out no reason was given.went back to store,salesman showed me e-mail sent by warehouse to store saying only part of the order was there so they decided not to let only part order out.After asking what part order was in they said the bedroom,my response was I need the bedroom carpets fitted today so my aunty can come back, if you cant fulfill that request I would like a refund,he made a few calls and I got the bedroom carpet fitted in the afternoon,and was told the remaining order(living room and hallway) would be fitted 13/2/2020,Took the day off work midday no one arrived so went to store,was told the carpet wasnt at the warehouse yet so couldnt be done it would be in by the 14/2/2020 and would be fitted then.I rang the fitter to make sure this had been confirmed with him,he said yes.My wife made a few complaints through the proper channels no one ever got back,sent an e-mail no one has replied.took the day off friday,fitter arrived but there was no hallway carpet,he fitted the living room carpet and I was told the hallway carpet would be fitted on 18/2/2020.My wife took the day off no one arrived.fitter rung me this morning of the 19/2/2020 to say he had got the carpet and was on his way,then he rung me half hr later and his vehicle had broken down.We have still had no return contact from anyone at scs after many promises that somebody would.We are still waiting for the hallway carpet.Last point,the fitting is costing more then quoted due to numerous visits.”

Helpful Report

Posted 5 years ago

“Dear Sir / Madam, I am writing to you to raise an issue about: In-store - Flooring The issue that I have experienced was: Ordered and paid for carpets, total £1,438.07 order number S0056-4308296 on 27/1/2020.was sent via e-mail confirmation and fitting date of 10/2/2020 by chris topps. and a price of £211.25 for fitting as we supplied our own underlay.Took day off work,midday no one arrived.Tried ringing no answer so went to the store,was told it was never ordered showed them the e-mail of confirmation i had and was told it would now be the 18/2/2020.Told them that wasnt good enough as I was looking after my disabled aunty as my father was in intensive care I had lifted all the old carpets and furniture was stacked in the garage.I waited instore while they contacted a few colleagues people.It was then confirmed a fitter would come on 12/2/2020,as it was just another 2 days I arranged for my auntie to stay elsewhere as it wasnt safe enough in our house as it was,Took the day off work,midday no one arrived rung scs store,was told it was ordered and fitter should be on his way and was given fitters number.Rung fitter, was told warehouse wouldnt let the order go out no reason was given.went back to store,salesman showed me e-mail sent by warehouse to store saying only part of the order was there so they decided not to let only part order out.After asking what part order was in they said the bedroom,my response was I need the bedroom carpets fitted today so my aunty can come back, if you cant fulfill that request I would like a refund,he made a few calls and I got the bedroom carpet fitted in the afternoon,and was told the remaining order(living room and hallway) would be fitted 13/2/2020,Took the day off work midday no one arrived so went to store,was told the carpet wasnt at the warehouse yet so couldnt be done it would be in by the 14/2/2020 and would be fitted then.I rang the fitter to make sure this had been confirmed with him,he said yes.My wife made a few complaints through the proper channels no one ever got back,sent an e-mail no one has replied.took the day off friday,fitter arrived but there was no hallway carpet,he fitted the living room carpet and I was told the hallway carpet would be fitted on 18/2/2020.My wife took the day off no one arrived.fitter rung me this morning of the 19/2/2020 to say he had got the carpet and was on his way,then he rung me half hr later and his vehicle had broken down.We have still had no return contact from anyone at scs after many promises that somebody would.We are still waiting for the hallway carpet.Last point the fitting is costing more then quoted due to numerous visits.”

Helpful Report

Posted 5 years ago

“In short the quality of the sofa I purchased was poor. It was out of shape on arrival and already losing shape after just a couple of hours use. I know I’m going to have to replace these very soon.”

Helpful Report

Posted 5 years ago

“We bought the sofas, within the first week the springs came undone and the footstool was ripped on delivery, we called and emailed numerous times, they kept making appointments and sending people to take looks at it, the eventually fixed it after 3/4 months, but they didn't fix all of it, they sent out another guy from another company to fix it and they aren't able to fix it. They said to ask for refund or get it replaced. This has been over 6 months now, and the sofa still has its stitching undone from when the guy came to look at it. We have had warranty with this but by the time they have had get it replaced or have at least done something, the warranty will run out. They have lied numerous times and its a joke.”

Helpful Report

Posted 5 years ago

“We bought the sofas, within the first week the springs came undone and the footstool was ripped on delivery, we called and emailed numerous times, they kept making appointments and sending people to take looks at it, the eventually fixed it after 3/4 months, but they didn't fix all of it, they sent out another guy from another company to fix it and they aren't able to fix it. They said to ask for refund or get it replaced. This has been over 6 months now, and the sofa still has its stitching undone from when the guy came to look at it. We have had warranty with this but by the time they have had get it replaced or have at least done something, the warranty will run out. They have lied numerous times and its a joke.”

Helpful Report

Posted 5 years ago

“Luckily we didn’t purchase a sofa yesterday (in retrospect after reading the appalling reviews!) We visited the Leicester store, and after a wander round, I approached one of the sales team to ask the price of my favourite sofa in the store. It was over my budget, so I asked the price of my second favourite. She totalled it up and for 3 seater and a love chair, it came out as just over £1200. As we walked away from the sofa I spotted a sign places on the 3 seater sofa that there was a bundle deal on the suite, for a 3 seat, 2 seat, love chair and stool all for £1199. I was shocked she had failed to mention this deal to us, and instead had thought to tally up a 3 seater and a love chair for the same price! I wasn’t sure on that sofa, so she spent the time trying to get me to look at others but I wasn’t interested. I saw another one I liked and again, she totalled it up around the £1,350 mark and that included the insurance which she pushed on me, even though I’d said I’d had insurance before and didn’t think it was great. I said it was over my budget and she kept saying she would ask to management to see if she could get a discount on it but she wasn’t sure, it was only then I spotted on her store name badge - SALES MANAGER!!! After a pushy-almost sale, I backed out at the last minute and told her I needed time to think, she asked me what was putting me off and I wanted to say, YOU, but made an excuse, and after continuing to walk out of the shop and being asked “what about this one” all the way till the exit, I have vowed not to buy from SCS after all that and SO GLAD we didn’t now!! Avoid at all costs, blatant charlatans just wanting commission at any cost!”

Helpful Report

Posted 5 years ago

“I purchased a leather 3 piece suite in sept 2018, one arm chair was lop sided when arrived, but thinking it would settle after drivers comments it didn't so rang SCS customer helpline 30 days to advise it hadn't, was told it was too late to get a replacement so they sent out an so called upholsterer ( worked for SCS and looked like a salesman tbh) who changed the recliner mechanism, advised him that was ok so why was he changing it? it was the padding and frame that wasn't right and would like a replacement, he said ok and agreed, but went back to SCS and I was told he said it all was now ok ! he did this twice unbelievably, they then said for any more visits I would have to pay a 75 pound fee to basically be lied to again so i declined. The rest of the suite has not weathered well either, it is not heavily used as we are out at work all day, I called again today, but was told it only has a years guarantee cost me 3000 pounds, took out the insurance aswell to be told that's only for accidental damage, but I could pay 75 pounds to have an SCS upholsterer to come out to look at again. Please Please avoid using this company, I have a 4 year interest free plan and the suite will not last this long, I can honestly say I will be looking to replace this suite probably by the end of the year. save your money and sanity and go elsewhere seriously.”

Helpful Report

Posted 5 years ago

“My sofa was delivered on 20.1.2020. Once unpacked, the delivery driver immediately noticed a tear in the leather, he gave me reassurance took one photo and said SCS aftercare team would be in contact with me. I received no calls and I have had to chase the aftercare team every step of the way. Two weeks in I was told SCS could not make any decisions about a replacement until they had 3 photos of the tear, what a shame their delivery drivers didn't know this? As someone who is not technically minded, taking and uploading photos was a difficult for me, when I advised the after care team of this I received a curt response advising nothing would move forward without this. It is now the 17.2.2020 and finally today I have received a call to tell me a new sofa will be ordered and delivery in approximately 12 weeks. The attitude of staff in the aftercare team when you finally get through has been appalling. I have had to write to SCS headoffice and area manager before a resolution was found. I would never use this company again and would urge others to avoid them. I was made to feel as if I was asking for something unreasonable, when all I wanted was a replacement sofa for one that was clearly faulty on delivery. What a shame, I will always read reviews before buying in the future and the reviews I have so far read for this company have been horrendous.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews