SEEDSMAN Reviews

Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

4.5 Rating 13,125 Reviews

88 %

of reviewers recommend SEEDSMAN

4.5

Based on 13,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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SEEDSMAN 5 star review on 20th June 2025

6272

Anonymous

Anonymous // 01/01/2019

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“Not happy at all, half seeds did not grow or grew less than 10 cm tall...”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your feedback, Dominique. We are sorry to hear that you're unhappy with your recent purchase from our store. It's certainly concerning to know that only half of the seeds grew and that the ones that did were less than 10cm tall. If you would be kind enough to fill out the germination form on our website, we would be more than happy to look at getting these replaced for you. Many thanks.

Posted 1 year ago

“My plants did not make it thru seedlings!”

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Posted 1 year ago

Thanks for the feedback Casondra! We sincerely appreciate that you took the time to let us know about your experience. We're sorry that your plants didn't make it through the seedling stage; that must have been disappointing for you. I have sent you a private message and hope to get these replaced for you ASAP. We look forward to hearing back from you!

Posted 1 year ago

“it took you 2 months to fill my order(bs) freebies offered as compensation that i didnt get.GRADE F will not be a repeat customer”

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Posted 1 year ago

Thanks for the feedback, Peter. We truly apologise for the inconvenience. If you would be kind enough to open a support ticket stating the compensation that you didn't receive, we would be more than happy to take a lot at making this right for you. Again, apologies. We hope to do business with you again in the future.

Posted 1 year ago

“took way to long to get the order”

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Posted 1 year ago

Thank you so much for taking the time to leave us this feedback, Terry. We truly appreciate it and apologize for how long it took you to get your order. We had issues with a warehouse changeover which caused a large amount of back log orders. We hope you will give us another chance in the future as we are convinced you will have a thoroughly smooth experience. Again, apologises.

Posted 1 year ago

“Delivered promptly. Followed recommended germination procedures. No germination. Very expensive product for lack of success.”

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Posted 1 year ago

Thank you so much for taking the time to review our service at Seedsman, David. We're sorry to hear that you did not have a positive experience and we understand that it can be very disappointing when germination does not occur. If you would kindly fill out our germination form on our website, we would be more than happy to get these replaced for you! We look forward to making this right for you.

Posted 1 year ago

“My seeds took over a month to receive. They did not have what I ordered But they did credit me I’ve always had no problems they said it was do to changing locations The last order a lot of my seeds did not pop but the one that did made up for the lose. I will give seedsman another chance, since I’ve had good luck in the past. One more time hopefully it’s a positive experience”

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Posted 1 year ago

Thank you for taking the time to share your feedback, Richard! We sincerely apologize for what happened. As you know, we had an issue with the change over of our warehouse that caused a huge amount of back orders. We really appreciate that you’re willing to give us one more chance and we promise we’ll do better. Thank you again for your feedback!

Posted 1 year ago

“Still patiently waiting. Been a couple months now.”

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Posted 1 year ago

Hey Fred, We truly apologise for the inconvenience this must have caused you. If you could kindly log a ticket with our customer support team, we would be more than happy to look at getting this resolved for you. Thanks

Posted 1 year ago

“Well i received an email informing me it was returned and wanted me to send reshipping cost. I have not done that and thinking it may be a scam! I have not received anything!”

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Posted 1 year ago

Hello Benjamin, thanks for your feedback. When the wrong address is provided, the items are returned to us. The shipping cost is simply put in place so that we can get your order re-shipped to you, given you have updated your address in your account. I hope this clears things up.

Posted 1 year ago

“Hi seedsman. I put my order in 15 August 2023. I went to USPS tracking and it said my order was returned to sender because of insufficient address. I checked my address in my Seedman account my addresses are complete and Correct. I am still waiting for my order and now it’s 31 August. And UPS tracking says it’s still in the facility that they sent it back to. I hope that you can help me out. Sincerely yours Wayne Sall”

Helpful Report

Posted 1 year ago

Dear Wayne, Thank you so much for taking the time to share your experience. We are so sorry for the hiccup with your order, and we want to do our best to make it right. Rest assured, we have received your request and are working on getting this resolved for you ASAP. Sincerely, Seedsman

Posted 1 year ago

“The seeds I received aren't growing. I have them in a hydroponics set and planted them the day I got the seeds. Which was 2 weeks ago. Only 2 have started to sprout and the rest nothing. Usually I'd have leaves and all that but now nothing yet.”

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Posted 1 year ago

Thanks for the feedback, Xavier. We truly apologise for the inconvenience this must have caused. If you would kindly fill out our germination form on our website, we would be happy to get these replaced for you ASAP. Thanks

Posted 1 year ago

“Seeds I ordered (Blue Dream Auto by Atlas) are listed as autoflower, however, I received a package listed as photoperiod. Contacted Altas to confirm and received a prompt response form them (less than 24 hrs) confirming that they are not autoflower. Submited a support ticket through Seedsman.com almost two weeks ago and still have not gotten any response from seedsman. I understand mistakes happen but not even responding to a support ticket is not encouraging. They still have a chance to make me happy but, running out of time.”

Helpful Report

Posted 1 year ago

Hey Eric, thanks for taking the time to let us know about your experience. Rest assured we have received your request and will get these replaced for you ASAP. We apologise for the inconvenience this must have caused you.

Posted 1 year ago

“Messed up my shipping twice now. Been waiting over a month. Refused to refund me. Horrible customer service”

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Posted 1 year ago

Thanks for the feedback, Logan. We apologise for the inconvenience but are happy to have gotten this resolved for you. We look forward to doing business with you again in the future!

Posted 1 year ago

“So I ordered my seeds on Aug 16th, a label was created on aug 17th, then the seeds were never delivered to the USPS and I never recieved them. Today is 08/30/2023. I have tried to submit a ticket and got a "we are too busy" response. Then I called and left a message and got no reply.... Service has been zero. My seeds still have a tracking number that says they were never delivered to the USPS. I would either like a refund or my seeds but you customer service department will not help me. -Jacob”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience, Jacob. We are happy to have gotten this resolved for you and hope you enjoy your seeds when they arrive on the 6th! Apologies for any delays in response.

Posted 1 year ago

“I've been trying to contact customer service, several emails sent no reply. Thanks for the survey”

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Posted 1 year ago

Dear Brian, Thank you so much for taking the time to provide us with your feedback. We are happy we could get this resolved for you however apologise for the delay. Regards.

Posted 1 year ago

“When seed’s arrived one container was empty”

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Posted 1 year ago

Thank you Francisco for your feedback. We appreciate you taking the time to let us know about your experience. I apologize for the empty container that came when your seeds arrived. Please do log a ticket with our customer support team and we would be more than happy to get this resolved. Thanks again.

Posted 1 year ago

“No germination for any 3 of the seeds. Tried multiple methods”

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Posted 1 year ago

Thank you so much, Salvatore, for taking the time to share your feedback. We are very sorry to hear about the issues with the seeds not germinating. If you would kindly fill out the germination form on our website, we would be happy to get these replaced for you ASAP! Thanks

Posted 1 year ago

“I did not receive my order. I am still waiting.”

Helpful Report

Posted 1 year ago

Hey William, I have checked your order and it was delivered to your address at 12:30 pm on the 19th of August. You may need to contact the courier. Please do log a ticket with our customer support team if you have no luck. Thanks

Posted 1 year ago

“I gave 1 star because you can't do 0 stars . We waited about a month to get our order. We were promised extra seeds because of the wait but surprisingly there wasn't any. I'll spend my money somewhere else.”

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Posted 1 year ago

Thank you for your feedback, Daniel. We value your experience and appreciate that you took the time to let us know about it. We apologize for the delay in getting your order to you and we regret that we didn't provide any extra seeds for the delay. We would like to learn more about what happened and how we can do better. Could you please tell us more about your experience so that we can try to make things better in the future?

Posted 1 year ago

“I’m guessing it was damaged in handling. Envelope was a lil beat up. Upon opening I noticed it felt kinda flat and when open noticed container broke and seeds cracked. Still gonna try and see but hopes aren’t to high.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Mike. We appreciate you taking the time to let us know about your experience. We apologize for the damaged packaging and the fact that your container was broken, and the seeds were cracked upon opening. Please do get in touch with our customer support team and we will arrange a replacement for this ASAP. Thanks

Posted 1 year ago

“Took almost 2 months to ship 10 seeds and no response from customer service. Very disappointed and will not be using seedsman again.”

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Posted 1 year ago

Thank you very much for taking the time to provide us with feedback about your experience. We apologize that you were left feeling disappointed. As you may know, we had a warehousing issue that caused a large number of backorders. This is now sorted, however, this is no excuse and we are truly sorry for the inconvenience this may have caused. Do let us now how we can make it up to you!

Posted 1 year ago

SEEDSMAN is rated 4.5 based on 13,125 reviews