Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“No response. No answer. Seeds not good 1 of 5 popped”

Posted 1 year ago

Hello Norman, Thanks for providing your review with us! We cover our seeds under a germination policy and are happy to assist you with any germination-related issues you may have experienced. Are you able to email your order information and germination method details to Support@seedsman.zendesk.com? We will be happy to see what resolutions can be made. Kindly,

Posted 1 year ago

“I did not get my order I have not received my order .?????”

Helpful Report

Posted 1 year ago

Hello Jeffery, Thank you for providing this review. We are investigating an issue with the local USPS post office where several orders were incorrectly scanned by USPS employees. Are you able to reach out to our Support team by emailing support@seedsman.zendesk.com with your order details? We will be happy to look into this further and see what resolutions can be made. Kindly,

Posted 1 year ago

“The seeds didn‘t sprout. I won‘t purchase anything from you again.”

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Posted 1 year ago

Hello Emrah, Thanks for reaching out to us! We cover our seeds under a germination policy and are able to assist you with any germination-related issues. If possible, are you able to email over your order details and germination method details to support@seedsman.zendesk.com? We will be happy to take a closer look and see what resolutions can be made. Kindly,

Posted 1 year ago

“I ordered July 12th and have yet to get anything but excuses. I requested a refund and of course , you have an excuse for that too. It is now August 19th and no seeds, no refund and quite another excuse is coming. Look I didn't make chase.after my money when I ordered, return my refund the same way.”

Helpful Report

Posted 1 year ago

Hey there, Stan. Thanks for the feedback. As you know, we had an issue with the changeover of our warehouse which caused a huge surge in backlogged orders. We truly apologise for the inconvenience these delays must have caused you. We have now sorted through all of these and are happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 1 year ago

“Ordered and paid in full on July 26. Now August 18 and still hasn't even shipped. My money is gone. No reply to ticket that was created regarding this issue. Clearly this business is a scam. Not sure why I'm bothering to write this because it is absurd to keep getting requests to rate business that has stolen my money. Below question asks how long it took for me to get a response. I still haven't gotten one. Thieves...”

Helpful Report

Posted 1 year ago

Hey there, thanks for the feedback. As you know, we had an issue with the changeover of our warehouse which caused a huge surge in backlogged orders. We truly apologise for the inconvenience these delays must have caused you. We have now sorted through all of these and are happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 1 year ago

“I have not received my order # SSUSA-00098885 since July 20th almost one month. What is going on in your shipping department? very poor management in the shipping department. I am not happy with your process, get your act together and ship my order.”

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Posted 1 year ago

Thanks for the feedback, Hamid. We have received your address update and will be processing your order soon. Regards.

Posted 1 year ago

“Seedsman took my money. Then Seedsman cancelled my order because it was out of stock. Customer service rep said my money would be refunded. Then said money was being refunded. They did nothing. They did nothing but give misleading, out right false statements. I had to chase they repeatedly. They took my money on july 15. On Aug 14 they said they would not be able to process my refund due to difficulties on their part. They said I would have to process my claim on my own thru my credit card company. On July 28 I placed another order after being informed first order was canceled. Customer rep while messing with my refund for the first order, made confusing statements about canceling my second order. Yikes. On Aug. 3 he sent email saying my order was sent out. After a few days I track it. No package was received by USPS. I called them on this repeatedly. On Aug 15 I lost trust in Seedsman. Too many false and confusing statements. I processed my dispute with my credit company. I had not received any product. I canceled my order and process a dispute. On Aug 16 they said my order was sent. This is the same order they said they sent on Aug 3. Yikes. Too many confusioning misstatements.”

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Posted 1 year ago

Thank you so much for providing us with your feedback on your experience with Seedsman. We truly appreciate you taking the time to share your experience with us. We apologize that the situation wasn’t as expected, and we understand the difficulty of having to chase someone to process a refund for a canceled order. We also understand the frustration of not being able to trust the confusing and false statements made by our customer service reps. We would like to take this opportunity to ask: How do you think we could have prevented this situation from happening, and how can we improve our customer service in the future? Your feedback and suggestions would be greatly appreciated.

Posted 1 year ago

“Still waiting on my order I placed almost 3 weeks ago. Can’t even get a reply from th support so no I’m not happy and this did not happen the previous 2 times I placed orders. I’m pretty disappointed”

Helpful Report

Posted 1 year ago

Hey there, Brendan. Thanks for the feedback. As you know, we had an issue with the changeover of our warehouse which caused a huge surge in backlogged orders. We truly apologise for the inconvenience these delays must have caused you. We have now sorted through all of these and are happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 1 year ago

“I ordered 3 weeks ago still shavent even been shipped. i paid extra for nothing. will be my last order from you and will write reviews about this site. i emailed and still havent heard back terrible service”

Helpful Report

Posted 1 year ago

Hey there, Ryan. Thanks for the feedback. As you know, we had an issue with the changeover of our warehouse which caused a huge surge in backlogged orders. We truly apologise for the inconvenience these delays must have caused you. We have now sorted through all of these and are happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 1 year ago

“Not pleased it’s been over 3 weeks and still waiting on on my order.”

Helpful Report

Posted 1 year ago

Hey there, Walter. Thanks for the feedback. As you know, we had an issue with the changeover of our warehouse which caused a huge surge in backlogged orders. We truly apologise for the inconvenience these delays must have caused you. We have now sorted through all of these and are happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 1 year ago

“Slow shipping and my seeds didn’t sprout”

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Posted 1 year ago

Thanks for the feedback. I have sent you a private message and will do my best to get these replaced for you ASAP. I look forward to hearing back from you!

Posted 1 year ago

“as of august 1 a label was printed in westmont IL packed never got there, so never received the package? . Never received any notification that it shipped, you can put tracking number in yourself and see never received. USPS”

Helpful Report

Posted 1 year ago

Hey there, William. Thanks for the feedback. As you know, we had an issue with the changeover of our warehouse which caused a huge surge in backlogged orders. We truly apologise for the inconvenience these delays must have caused you. We have now sorted through all of these and are happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 1 year ago

“Still haven't received my order ordered July 26 and still hasn't arrived”

Helpful Report

Posted 1 year ago

Hey there, thanks for the feedback. As you know, we had an issue with the changeover of our warehouse which caused a huge surge in backlogged orders. We truly apologise for the inconvenience these delays must have caused you. We have now sorted through all of these and are happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 1 year ago

“Waiting for an answer to my ticket seeds never came!!!order several times before curious what the problem is”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for providing this review. We are investigating an issue with the local USPS post office where several orders were incorrectly scanned by USPS employees. Are you able to reach out to our Support team by emailing support@seedsman.zendesk.com with your order details? We will be happy to look into this further and see what resolutions can be made. Kindly,

Posted 1 year ago

“This was the absolute worst experience I've ever had buying seeds I will never come here again. I ordered the chocolate skunk auto fem and only 2 popped I've got a entire cannabis garden so this wasn't something on my end. So they promised me after so much hassle and realizing it was a problem on their end some replacement seeds. It's been 3 months now and those replacement seeds are apparently just being sent out. Mind you not they said this a month and a half ago also and they were never taken to the post office and dropped off.”

Helpful Report

Posted 1 year ago

Thanks for the feedback. As you know, we had an issue with the changing over of our warehouse, which caused a huge amount of backlogged orders. We have now sorted through these and have resumed business as normal. We truly apologise for the inconvenience this delay must have caused you.

Posted 1 year ago

“The order was filled and charged very fast, but shipment never left the warehouse. After several customer service attempts with absolutely no updates or resolutions I'm still waiting almost 3 weeks later for a shipment. Was really looking forward to continuing to order from seedsman. I understand your short staffed but some sort of non automated communication of what's being done to reship or refund really shouldn't be too much to ask for. Can't rate the product since still haven't received them 😕”

Helpful Report

Posted 1 year ago

Thanks for the feedback. As you know, we had an issue with the changing over of our warehouse, which caused a huge amount of backlogged orders. We have now sorted through these and have resumed business as normal. We truly apologise for the inconvenience this delay must have caused you.

Posted 1 year ago

“it is almost a month and you didn't send package. Please refund my money.”

Helpful Report

Posted 1 year ago

Thanks for the feedback. As you know, we had an issue with the changing over of our warehouse, which caused a huge amount of backlogged orders. We have now sorted through these and have resumed business as normal. We truly apologise for the inconvenience this delay must have caused you and are happy to have this resolved for you.

Posted 1 year ago

“It’s been more then 2 weeks and I have not received my packet yet.”

Helpful Report

Posted 1 year ago

Thanks for the feedback. As you know, we had an issue with the changing over of our warehouse, which caused a huge amount of backlogged orders. We have now sorted through these and have resumed business as normal. We truly apologise for the inconvenience this delay must have caused you.

Posted 1 year ago

“the seeds have not arrived....... tracking says the label was prepared on july 31 but usps hasn't got the package yet.”

Helpful Report

Posted 1 year ago

Thanks for the feedback. As you know, we had an issue with the changing over of our warehouse, which caused a huge amount of backlogged orders. We have now sorted through these and have resumed business as normal. We truly apologise for the inconvenience this delay must have caused you.

Posted 1 year ago

“I this a joke? You want me to review my purchase from about a month ago and it hasnt even shipped?”

Helpful Report

Posted 1 year ago

Thanks for the feedback. As you know, we had an issue with the changing over of our warehouse, which caused a huge amount of backlogged orders. We have now sorted through these and have resumed business as normal. We truly apologise for the inconvenience this delay must have caused you.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

SEEDSMAN Reviews