Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“Haven’t received my order and it’s been a month so far.”

Posted 1 year ago

Thanks for the feedback. As you know, we had an issue with the changing over of our warehouse, which caused a huge amount of backlogged orders. We have now sorted through these and have resumed business as normal. We truly apologise for the inconvenience this delay must have caused you.

Posted 1 year ago

“It's funny I was asked to write a review. I placed an order over two weeks ago, they never sent it. They did send me a tracking number, but, it just says they are waiting for the package, that was July 31st. Since then I have tried to contact customer service twice, still haven't heard anything back yet. I'll be surprised if I ever get my package, as their website just says it's already despatched. So it was probably lost or forgot about, of course I can't get my money back or anything. Can't even talk to customer service. A little communication goes a long way, making me wait with absolutely no information after you already took my money 2 weeks ago? Ridiculous”

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Posted 1 year ago

Thanks for the feedback, Daniel. We truly apologise for this however are thrilled we got this resolved for you. We look forward to doing business with you again in the future!

Posted 1 year ago

“Ordering was fine. However I suggest you only show results for items you have in stock. BUT ITS BEEN OVER 2 WEEKS AND MY ORDER HASN'T BEEN PROCESSED YET!?!? I even submitted a customer service ticket that said it would be responded to in 2 days... It's been 8 and I haven't heard anything??”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback! We will be happy to take a closer look at this for you and see what resolutions can be made. Please note we have received an influx of support tickets and our teams are diligently working to answer all support tickets on a first come first serve basis. We apologize that your ticket was not answered within our standard 48-hour SLA times. Kindly,

Posted 1 year ago

“Placed my first order on July 25 with them. As of July 27 the order shows 'dispatched' but the USPS tracking shows that the tracking number was created but has not changed status. It's now August 13, I've sent emails with no reply, if you call the number says "we won't check messages". No seeds, no replies. Kinda harsh, man.”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Also, our phones were temporarily disabled due to the influx of tickets to best serve and respond to all open tickets. This message stated that we are not accepting calls at the moment and to email us your order details so that we can assist you. There was not ever a message saying we won't check messages at all. Kindly,

Posted 1 year ago

“Still have not received my order! This is the second time this has happened.”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“ordered almost 300 bucks worth of beans...3 weeks still no beans...2 emails and tried the seedsman phone which is out of order and no return emails and tracking doesnt work...I am hoping for a miracle i guess at this point..super bummed ....I loved past products from SM so hoping they are just busy and running behind.”

Helpful Report

Posted 1 year ago

Hello Brian, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Please note that we are receiving quite an influx of support tickets and are diligently answering all ticket inquiries on a first-come first-serve basis. Kindly,

Posted 1 year ago

“Seeds were no good. Only one seed sprouted out of seven”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“i have been waiting almost 2 months for my order and they still havent sent it out as of right now i will never recommend this company until they correct their mistakes”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“Not a good experience this time. I've been ordering for yrs now and I guess it's bound to happen. After waiting over a month without any update on my order I put a ticket in and lo and behold 3 or 4 days later the app is updated to shows my order had been delivered at my mailbox I still didn't get my order something happened along the way and I guess I am basically just going to have to take a loss.”

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Posted 1 year ago

Hello Jeremy, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“Have not received 😢 seeds”

Helpful Report

Posted 1 year ago

Hello Gerard, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“I made a purchase on 7/15/23 and today is 8/11/23 and still NOTHING.The season is almost over now.”

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Posted 1 year ago

Hello David, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“I am still missing a order, been trying to reach out thru email but no respond, I have ordered seeds from the past, never been this bad, no confirmation email was sent, no tracking number.”

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Posted 1 year ago

Hello Randy, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Please note all tickets are answered on a first come first serve basis. We apologize for any delay in your ticket reply due to influx of tickets. Kindly,

Posted 1 year ago

“The seeds are very small...took a week to germinate and only a tiny root popped out of one , the other one never popped at all.. I planted the one with the root 3 days ago and am hoping for the best.”

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Posted 1 year ago

Hello Sherri, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“Never received parcel Very disappointed”

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Posted 1 year ago

Hello Michael, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 1 year ago

“A lot of choices to choose from. Return time on order was good. But all seeds did not make plants. Only 3 out of 20 seeds germinated”

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Posted 1 year ago

Thank you so much for your review of SEEDSMAN, Lewis! We really appreciate you taking the time to let us know about your experience and we're sorry to hear that only 3 of the 20 seeds you purchased germinated. We do offer germination coverage if you can email our Support team at support@seedsman.zendesk.com with your order details. Kindly,

Posted 1 year ago

“Half of my seeds didn’t even start.”

Helpful Report

Posted 1 year ago

Hello, Thanks for providing feedback on your recent purchase with us. If possible, are you able to email our Customer Support team at support@seedsman.zendesk.com with your germination details? We are happy to investigate this for you and see what coverage may be qualified on your recent purchase. Kindly,

Posted 1 year ago

“I have yet to receive my order....very disappointed on the wait......so if you asking me to rate something that I have not received or looks like another 3 weeks. It will be a 1 out of 10.....Had to order from a different seed bank and got my seeds with in 1 and a half weeks. Still waiting on your package to arrive.”

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Posted 1 year ago

“Everything went good received order on time. Purchased a Royal Queen Green Gelato automatic x3 plus others. The Gelato were the worst looking seeds I’ve ever seen. Very small and just looked like garbage. Looked poor after germination, barely had tails. Planted them anyway. Waste of time and money.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience. We apologize for the confusion and poor quality of the Royal Queen Green Gelato Automatic x3 starter pack you purchased. We understand how disappointing it is to spend money and time on a product that wasn't up to your standards. We have sent you a private message an hope we can get this resolved for you ASAP. We look forward to hearing from you.

Posted 1 year ago

“I think its funny Im receiving a review on an item I ordered almost 3 weeks ago and never received. 3 weeks of “with packing Team” What a joke. I will be looking to take my business elsewhere in the future. Shame on u Seedsman. I have been loyal to you for years. My order before that U took my money and then a week later U said I didn’t have my product. We take my money then? Bye Seedsman…”

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Posted 1 year ago

Thanks for the honest feedback, Levi. We truly apologise for any inconvenience this may have caused you. We have sent you a private message and look forward to getting your issues resolved as soon as we can. We look forward to hearing back from you.

Posted 1 year ago

“Seems like all your seeds stink . I try over and over just to be let down again and again .”

Helpful Report

Posted 1 year ago

Thank you for sharing your experiences with us. We apologize for the issues you've encountered with all of your seeds. We understand how frustrating it must be to have that happen again and again. We would really appreciate it if you could share any other details or feedback with us at support@seedsman.com so that we can look at making things right for you. We hope to hear from you soon - thanks again.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

SEEDSMAN Reviews