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Sendabunch.co.uk Reviews

4.5 Rating 1,974 Reviews

88 %

of reviewers recommend Sendabunch.co.uk

Company Reviews

Product Reviews

4.5

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01481 251929

Email:

nick@websitesuccess.co.uk

Location:

Guernsey Flowers Limited P.O.Box 500
Guernsey
GY1 6JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your website cut off before I could give a delivery address to my friend therefore received flowers and chocolates myself no order no and no confirmation and not a message on card also. I thought because I had been cut off the order didn't go though so ordered on another website trying to contact your Customer Service useless response - who in their right mind sends flowers and chocolates to themselves didn't someone pick up on that will never use your website again flowers were of poor quality also”

Posted 6 years ago

Good Morning I understand you spoke with one of our team last week, and the actual problem was with Amazon and how the order was placed with them rather than with an order placed direct with SendABunch. We would appreciate if you could amend your review to reflect this as Amazon processing issues are out of our control. We are a small family owned business who take pride in trying to provide complete customer satisfaction at all times. Kindest Regards JON - Customer Service Team

Posted 6 years ago

“Poor quality flowers bouquet (dead freesias and dying carnations), given as a birthday present, so much so that in embarrassment the recipient let me know and I had to complain to you...this is the second time this has happened in my recent experience. I complained to you and you promised to send a second bouquet...I haven't heard yet whether they have arrived or in what condition.”

Posted 6 years ago

Good Afternoon, I have passed your comments on to our customer services manager who will be in contact in due course. even to just confirm the replacement bouquet was sent out. We take any feedback seriously and take pride in delivering complete customer satisfaction which has been the bedrock which the family owned business has been built on over the past 30 years. Kindest Regards Jon - Customer Services Team

Posted 6 years ago

“Despite the date we wanted the flowers to be delivered being advertised as available and paying extra for exact delivery date, the flowers were delivered over a week early. This meant the person was not at home to receive them so the sat in the post room for over a day. Very disappointed. Still awaiting refund. But another bunch of flowers plus box of chocs has been delivered.”

Posted 6 years ago

Good Afternoon, I have passed your comments on to our customer services manager who will be in contact in due course. We take any feedback seriously as we take pride in delivering complete customer satisfaction which has been the bedrock which the family owned business has been built on over the past 30 years. Kindest Regards Jon - Customer Services Team

Posted 6 years ago

“The recipient of the flowers found them to be in a very poor state and complained to Sendabunch who apologised and sent replacement freesias. This is the first time I have had to complain about this company having used them many times. I was very disappointed that the recipient of the flowers, a dear friend, was put to so much trouble.”

Posted 6 years ago

Good Morning Sir, As you know we are sincerely sorry for the disappointment and the trouble caused and immediately issued replacement flowers. We do take a lot of pride in complete customer satisfaction and please know that we do take pride also in the normally exceptional quality of flowers bouquets we send. Once again our sincerest apologies. Jon - Customer Services Team

Posted 6 years ago

“Flowers have not arrived”

Posted 6 years ago

Good Evening - I have passed your feedback onto our Customer Services Manager who will respond to you directly once full investigation has taken place. Our sincerest apologies. Customer Care Team

Posted 6 years ago

“These were supposed to be there today, but nothing there”

Posted 6 years ago

Good Morning Sir, Firstly our sincerest apologies. One of our team will look into this and will reply to you directly. Kindest Regards Jon - Customer Services Team

Posted 6 years ago

“We saw the white freesias the day after delivery on the day of the funeral. Sadly they were not up to your usual standard being droopy and dull in colour. Next to other sympathy flowers sent to the parents of the deceased we were quite embarrassed although nothing was said. Very disappointed having previously ordered white freesias from Guernsey Flowers(some time ago) that were vibrant and strong looking. Has there been a change in policy since changing your name to Sendabunch?”

Posted 6 years ago

Good Afternoon, Firstly our sincerest apologies, at such a sad time it is something which you don't expect to happen. I can assure you that nothing has changed with our service since the change to sendabunch, and we do pride ourselves on the quality of product and service. I will pass your feedback onto our customer services manager who will be in contact via email. Again, please accept our sincerest apologies. Kindest Regards Jon Customer Services

Posted 6 years ago

“Ordered fri eve now mon eve all be it a bank holiday and no sign except you asking for review Ok now Tuesday and I get this asking me to review Still not arrived!!!!”

Posted 6 years ago

Good Afternoon, I have checked on your progress of your order and the delivery date is 31st August. Your order has been processed today, which due to the Bank Holiday Weekend is our first working and despatch date since 3pm friday so no delivery would of been possible over the weekend. I hope this helps. The email you received is an automated service based on a certain time delay from placement of order hence why you have received it. We apologise for any inconvenience this has caused. Kindest Regards Jon Customer Services

Posted 6 years ago

“I have used send a bunch before and was very happy, but this time not so. My flowers didn't arrive on the 26th August as I had requested, they still have not arrived so the surprise is spoiled and the occasion missed. This is now Monday and still no sign of them. Perhaps you can help? Thanks, Carolyn Lindsay.”

Posted 6 years ago

“Flowers arrived 2 days early and my partner was not there to receive them. The box was also badly damaged. I complained and the flowers were supposed to be resent but 7 days later they had not arrived. I complained again and got a refund and replacement”

Posted 7 years ago

“I do not know if this was received as I have not had a thank you from the recipient, which I normally receive.”

Posted 7 years ago

Good Morning, Looking at our records your shipment was dispatched in time for your selected delivery date of the 22nd December to your recipient. We have no way of confirming with the recipient that she has received them. Please be assured of our complete attention at all times. Kindest Regards Customer Service Team SendABunch

Posted 7 years ago

“Good question? I have already emailed my complaint to you but heard nothing. The flowers received by one of my recipients fell well below the standard expected. Several of the flowers which should have been included were not and neither were they replaced with anything of a similar nature. The bouquet came nowhere near the description an photograph on your website. I have bought flowers from you for many years and feel very let down.”

Posted 7 years ago

“I paid for my flowers but they were not delivered to a sick friend. When I discovered this I contacted you and was told " it was too late to claim my money back. So I use another company who I can rely on.”

Posted 7 years ago

Apologies - we are investigating this matter and especially how you Customer Service query was handled. I will get back to you once we have further information. Please be assured of our complete attention at all times. Jason - Customer Services Manager

Posted 7 years ago

Good Evening, Apologies for the delay in getting back to you. Can you confirm if this issue related to your last order placed on the 1st September for the following "Friendship Bouquet Carnations and Freesias in Mixed Colours". If you can get back to me with confirmation.

Posted 7 years ago

“I ordered freeias to be delivered on 8/9 th Nov. They didn't arrive. This was a "Thank you" to a Care Agency who had provided excellent care for a cousin of mine who had died . (in hospital, from pneumonia) It was the day of her funeral. A second bunch was sent but these also failed to arrive- I was also given a refund. I tried to chase it myself as Sendabunch could do nothing as they were waitng for a new server. No joy from Royal Mail. They did arrive, Thurs. 24 th Nov. but were obviously dead. Very sad as previously I have had good service.”

Posted 7 years ago

Firstly we would like to apologise for the added inconvenience this would of caused you at such a sad time. I can only apologise for the service you have received from us on this order, despite us attempting to compensate with the refund and second bunch there were further issues. It certainly isn't a true reflection on the high quality of service and product we pride ourselves on. Once again our sincerest apologies and can only hope that you will order from us again in the future and your experience will be far more a pleasant experience. Kindest Regards Jason - Customer Services Manager

Posted 7 years ago

“The person I sent them too made absolutely no comment so I can only assume they were not so special I was very disappointed Pauline Fawcett”

Posted 7 years ago

“You really should flag your customer's accounts when you fail to deliver what they had ordered and you have to give a full refund. Your let me down on my first order with your company, so I will not be using you again or recommending you.”

Posted 8 years ago

“An unimpressive service. I paid for an extra large bunch; the bunch that arrived had 5 blooms in it and lots of foliage, which very definitely wasn't the advertised description of extra large. The flowers arrived after the agreed delivery date and therefore late. For some reason two boxes of chocolates were included when none had been requested; the recipient is diabetic, so the chocolates devalued the gift. I will not be using this service again. Serenata flowers is much better.”

Posted 8 years ago

“Paid £8 extra to have roses and chocs delivered on wife's birthday. They were delivered day before. Had to make 2 phone calls to get refund. Although flowers are in coolest part of lounge they are nearly dead now only 6 days after delivery. Tesco guarantee their flowers for 7 or 14 days. Why can't you. Very disappointed won't buy from you again. Very Poor quality and service.”

Posted 8 years ago

We are very sorry for the disappointment caused. We do guarantee all of our bouquets so I'm sure you will have been offered a replacement bouquet with a note of apology but instead chose to have a refund. - Sendabunch Customer Care

Posted 8 years ago

“The most disappointing purchase I have ever made, what I received totally different to the flowers on screen, needless to say I will not be repeating any further orders in the future”

Posted 8 years ago

“I regret to say that on my retyrn from Austalia very recently I was told tha t my flowers had not reached their destination until the new year.by which time they were dead. Until now I have not had the opportunity to contact you. I understand from the warden of the sheltered accommodation found the flowers but have no more detail. In the past orders have been successfully delivered. It is unfortunate that this delivery should go awry as it was a Christmas gift. yours sincerely jennifer galloway”

Posted 8 years ago

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Sendabunch.co.uk is rated 4.5 based on 1,974 reviews