Sendabunch.co.uk Reviews

Name: Sendabunch.co.uk
Address: Guernsey Flowers Limited P.O.Box 500, Guernsey
Rating: 4.52

4.5 Rating 1,974 Reviews

88 %

of reviewers recommend Sendabunch.co.uk

4.5

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01481 251929

Email:

nick@websitesuccess.co.uk

Location:

Guernsey Flowers Limited P.O.Box 500
Guernsey
GY1 6JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were a gift so it seems churlish to complain. I didn't tell the giver they are poor quality, its still nice to get them and they looked nice in the packaging. But huge number of flower heads bent or snapped, mildew growing at the breaks so the smell is unpleasant. Look ok after 40 mins cleaning stems and removing broken bits. On the plus side, cat loves the box.”

Helpful Report

Posted 3 years ago

“I had arranged for the flower delivery for Monday 5 Nov. as you did not deliver on Sunday and the person you were delivering to was away until late Saturday, however you delivered the flowers on Sat.3rd Nov. just as the person arrived back home. I do not know what you would have done with the flowers if they had not been there. In view of you not following my instructions regarding delivery I am reluctant to contact you again. Sylvia Collyer.”

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Posted 5 years ago

“Sorry but I was very disappointed. The chocs were very nice but the flowers were poor. What turned up looked nothing like the picture and there was practically no extra foliage with the flowers so looked pathetic in the vase. I was very embarrassed when I arrived at my mothers house to see what had turned up considering what I had spent and then to see in the supermarket the next day that I could have bought some locally for a 1/4 of the price!!!! While I appreciate the add did say only 20 Freesias and they have come from Guernsey I think you could have done better.”

Helpful Report

Posted 5 years ago

Morning Ms Hammett, Please accept our sincere apologies for the disappointment caused re the arrival of poor quality Freesias to your Mother, further enquiries will be made immediately as to why this has happened as this is unusual and can’t understand how they have arrived like this! we do pride ourselves on our Flower quality and service so in the meantime may we offer to re-send out replacement box of Flowers to your Mother which we will ensure are well received this time with a note of apology from ourselves. Please confirm if this is satisfactory for you? Once again sincere apologies for the inconvenience and disappointment caused. Kind regards Jason Customer Services

Posted 5 years ago

“My mother just took delivery of your product GF60CHOC the 20 mixed Freesias with handmade chocs. The Freesias had practically no greenery with them so when they were put in a vase they looked pathetic. The chocs were very nice but I feel I have well and truly overpaid for these and I was so embarrassed when I saw them, I could have spent 12.00 locally on Freesias and they would have looked twice as nice as these did where as these flowers on their own cost me 36.99!!!!”

Helpful Report

Posted 5 years ago

Please accept our sincere apologies for the disappointment caused re the arrival of poor quality Freesias, further enquiries will be made immediately as to why this has happened as this is unusual and can’t understand how they have arrived like this! we do pride ourselves on our Flower quality and service so in the meantime may we offer to re-send out replacement boxes of Freesias for you which we will ensure are well received this time with a note of apology from ourselves. Please confirm if this is satisfactory for you by emailing us at help@sendabunch.co.uk Once again sincere apologies for the inconvenience and disappointment caused. Kind regards Jason Customer Services

Posted 5 years ago

“The amount of blooms for the the money was small. They did not match the picture in the advertisements.”

Helpful Report

Posted 5 years ago

“The delivery person left the flowers in the garage without informing the person - no note in the letterbox, no message on phone. The person concerned had no idea that the flowers were there, and just happened to find them on Saturday. I do not know whether the flowers were delivered on Wednesday 27th or Thursday 28th. Fortunately the flowers were still in pristine condition - but the lady concerned thought that I had forgotten her birthday.”

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Posted 5 years ago

“The flowers arrived 6 days early”

Helpful Report

Posted 5 years ago

“Flowers hadn't arrive the day after I'd ordered them for, I contacted Sendabunch got one reply from them that was a question, which I answered and haven't heard since ! Flowers arrived 3 days after the requested date.”

Helpful Report

Posted 5 years ago

“Flowers were fine but arrived 2 days after guaranteed date which spoilt the surprise. The quality of the flowers unfortunately doesn’t matter if they can’t keep delivery dates which is a shame.”

Helpful Report

Posted 5 years ago

“I paid extra for guaranteed delivery on Sat 28 April (my wife's birthday), only for a card through the door on 27th, requiring a trip next morning to the district office. Not ideal.”

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Posted 6 years ago

“Freesias I ordered for mums birthday arrived a day early (well I suppose it's better than a day late!). They are the wrong colour & have no scent!! Mum still pleased to get them, but they are neither what it ordered or expected, so I am quite upset & disappointed with a company I thought I could rely on. Still have happy memories, though' of my visit to the nursery as a child 36 years ago!! Not sure if I shall order from you again though.”

Helpful Report

Posted 6 years ago

“The flowers were incredibly disappointing and in NO way resembled the ones ordered. Sad as quality was good. Initial complaint was handled very badly on the phone but following an e-mail I received a call and after listening to me the lady concerned, who was most pleasant offered a full refund which has since been received”

Helpful Report

Posted 6 years ago

Good Afternoon, I must apologise for the disappointment you had with your bouquet and that your initial complaint wasn't handled correctly. This is certainly not a true reflection of the normal high quality of product and service we pride ourselves on. Kindest Regards Jon - Customer Care Team

Posted 6 years ago

Good Morning I am pleased that the issue was rectified. We are a small family owned business who take pride in trying to provide complete customer satisfaction at all times. Kindest Regards JON - Customer Service Team

Posted 6 years ago

“I ordered two bunches of flowers just before Christmas. There were no problems with one of the deliveries to Frodsham but the second delivery to East Grinstead took place whilst my relative was not at home, no delivery card was left and she found the box of flowers behind her dustbin two weeks later.”

Helpful Report

Posted 6 years ago

Good Afternoon, I have passed your comments on to our customer services manager who will be in contact in due course. We take any feedback seriously, something can be out of our control i.e. when the Royal Mail leave a parcel and no card, but we still look into how we can improve and address these issues; we take pride in delivering complete customer satisfaction which has been the bedrock which the family owned business has been built on over the past 30 years. Kindest Regards Jon - Customer Services Team

Posted 6 years ago

“Although I have often used and recommended Send a Bunch my last two experiences have been disappointing. Last year the ordered flowers were never sent and took weeks to be rectified, and this Christmas, flowers were delivered four days late, and dead. However I am prepared to think that it may have been the post but it has made me a little hesitant about using Send A Bunch again.”

Helpful Report

Posted 6 years ago

Good Afternoon, I have passed your comments on to our customer services manager who will be in contact in due course. We take any feedback seriously, especially as you had an issue last year; we take pride in delivering complete customer satisfaction which has been the bedrock which the family owned business has been built on over the past 30 years. Kindest Regards Jon - Customer Services Team

Posted 6 years ago

“You promised me delivery by Christmas Day and they didn't arrive until 28th. It's the first time ever that you've let me down.”

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Posted 6 years ago

“the flowers were very small and did not open very disappointed.”

Helpful Report

Posted 6 years ago

Good Morning, I have passed your comments on to our customer services manager who will be in contact in due course. We take any feedback seriously as we take pride in delivering complete customer satisfaction which has been the bedrock which the family owned business has been built on over the past 30 years. Kindest Regards Jon - Customer Services Team

Posted 6 years ago

“For the money I spent and the picture shown I expected better.”

Helpful Report

Posted 6 years ago

Good Morning, I have passed on your comments to our Customer Services Manager. We re a small family owned business who take pride in complete satisfaction from our customers so any negative feedback is investigated. Kindest Regards Jon - Customer Services

Posted 6 years ago

“I was disappointed that the bunch of flowers my wife received was a poor reflection of the picture posted on the website. I have previously used Sendabunch and have had a positive experience... maybe just bad luck this time”

Helpful Report

Posted 6 years ago

“You sent nice flowers, and they arrived on time, but they were not the flowers I ordered.”

Helpful Report

Posted 6 years ago

Good Morning Sir, I have passed this onto our Customer Service Manager who will look into this and respond to you directly. As a small business, complete customer satisfaction is extremely important to us. Apologies. Customer Care Team

Posted 6 years ago

“The final bunch of flowers delivered was fine but the process of ordering it was dreadful. The recipient has a long house name (no number) which is in a lane also with a long name. There simply wasn't enough space to put it all in. The postcode was not going to be enough as it is a very large postcode area. First time round, I made a mistake and had to start the start the order again from the beginning! It's a pity, too, that you don't accept PayPal.”

Helpful Report

Posted 6 years ago

Good Morning, Firstly our apologies that you had issues with the ordering process, it is something we are aware of and will hopefully be launching a new website in the next couple of weeks which is far more user friendly, especially with the recipients address details. I have passed on your comments with regards to accepting Paypal payments to my manager. Kindest Regards Customer Services Team

Posted 6 years ago

Sendabunch.co.uk is rated 4.5 based on 1,974 reviews