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Sendvalu Reviews

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 5th May 2023

Schmelzle, Horst

Sendvalu 5 star review on 15th April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 3rd April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 24th March 2023

Sánchez , Charly

Sendvalu 5 star review on 18th March 2023

Gütlich, Wolfgang

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This service takes a very long time to provide a tracking/approval number. Other services provide instant tracking number. Some send by email a few minutes later. This service takes as long as 8 hours. Sometimes only 2 hours. Very frustrating.”

Posted 1 year ago

Thank you for contacting us! Please send your request in addition to your Transaction ID and email address to support@sendvalu.com. We’ll sort out your problem in no time.

Posted 1 year ago

“Tarda mucho en la entrega.”

Posted 1 year ago

“I’ve had problems lately trying to send money to Cuba.. filling out the same details each time for every transaction is one thing but I spent last weekend trying to make one transaction work.. the money each time was sent back to my bank.. very frustrating 🤷🏻‍♂️”

Posted 1 year ago

We are deeply sorry for this inconvenience. To make sure everything is working fine, please send your complaint to support@sendvalu.com and we will review your profile to find out if the problem exists and how to help you. Is very important that you use your drafts so you can take your last successful transaction and repeat it not having to write all the information of your beneficiary all over again.

Posted 1 year ago

“I can not send another order it always say try another payment method.... I tried several times but failed. If always like thus I will not recommend you. Please fix it asap”

Posted 1 year ago

Mrs. Editha, we can see that you successfully did a transaction after this complain. Thank you for using our services.

Posted 1 year ago

“Money not received.”

Posted 1 year ago

Dear Alexei, please write us to support@sendvalu.com with the transaction code so we can help you with the transaction status.Thank you

Posted 1 year ago

“WHERE THE HELL IS THE MONEY ORDER THAT WAS SUPPOSSIDLY SENT THE RECEIVER???? HE HAS STILL NOT RECEIVED IT AFTER 24 HOURS I PAID THE MONEY ON FRIDAY 6TH JANUARY 2023 YOU HAVE SAID THE MONEY HAS BEEN PAID OUT ???? WHO DID YOU PAY ?? WHEN???”

Posted 1 year ago

Thanks for contacting us! To protect your personal information please send us your transaction number as well as your email address via facebook messenger so we can help you with your problem as quickly as possible.

Posted 1 year ago

“Why you didn't ask for these documents at the beginning of the process instead of end I only have a water bill and Electric”

Posted 1 year ago

Thanks for your contacting us. We would love to hear more about your concern so that we can help you. Please reach out to support@sendvalu.com with any further comments or questions you wish to ask.

Posted 1 year ago

“Piden que rellene tanto papales y la remesas no llegan no entiendo nada. NO estoy contento.”

Posted 1 year ago

“NO el remitente no ha recibido el pago por favor quien me da respuesta de su empresa? La persona en Cuba dónde recibe el pago donde lo reclama?? Alguien que responda!!”

Posted 1 year ago

“El dinero nunca llegó a su destino. Es una estafa.”

Posted 1 year ago

“Nothing was paid out. I need someone to contact me and let me know why I was emailed that their was a payout but my brother did not receive anything? Can I receive proof that the money was actually received?”

Posted 1 year ago

Thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to support@sendvalu.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our service.

Posted 1 year ago

“Hi, The orden 1107374 is not arrived yet, can you explain Whathapen?!”

Posted 1 year ago

Thanks for your review. The order#1107374 has been completed. We would love to hear more about your experience, so that we can check what happened to your order. Please reach out to support@sendvalu.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our service.

Posted 1 year ago

“Mon destinataire m'affirme ne pas avoir reçu l'argent. Merci de vérifier. Cordialement”

Posted 1 year ago

Bonjour, afin de vous aider, nous avons besoin de connaître le NUMÉRO D'ORDRE du transfert d'argent, veuillez écrire à notre email de support (support@sendvalu.com) en utilisant l'email avec lequel vous avez créé votre compte Sendvalu, un de nos opérateurs vous aidera dès que possible.

Posted 1 year ago

“I got an email informing my relatove had received the money two days ago. Today, two days after the email, my relative hasn't got the money. This is totally unacceptable! I've looked for a form in your web to comply, and there's no way to do it available. It's a shame.”

Posted 1 year ago

Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to support@sendvalu.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our service.

Posted 1 year ago

“DO NOT SEND MONEY THROUGH THIS APP. Very poor costumer service. DO NOT SEND MONEY through this app. They don't answer emails, they do not answer the phone or live chat. They haven't sent me the money or reply to my messages. They take your money first and after ask you to fill up forms, then ignore you.”

Posted 2 years ago

“Hello Sendvalu,after my transfer on the 9-2-2022 was successful ,I have made two transactions which should have been paid by now but the money has been debited from my card and when I track the transaction I can read transaction has been verified , but hasn’t been sent to partner yet,what kind of work is that, please if you think my transactions won’t work kindly return my money, because I’ve been sending emails to you to release the funds but still your team have done nothing about it, I’ve really regretted working from your end, Check them and complete the transfer, thank you Transaction ID 104960201 Transaction ID 104951601”

Posted 2 years ago

“You guys are very awful I don’t know why it takes you forever to process a mobile money transaction while other networks send it as quick as 30 min to an hour I still have a transaction not sent yet from you guys and it’s been over 2 days now , you guys are very poor in everything”

Posted 2 years ago

“The wrong number was used and I put in the right number”

Posted 2 years ago

“The problem is, why can't I send money to Nigeria I am from the Philippines. My relatives there need money urgently. Please reply asap..thank you”

Posted 2 years ago

Dear Editha, the service to send money to Nigeria from Philippines is available. We have requested some information for you to send via email. We are still waiting for your answer. Kindly check your inbox.

Posted 2 years ago

“Based on my recent experience, there's a disconnect between sendvalu and its local partner(s).”

Posted 2 years ago

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Sendvalu is rated 4.6 based on 5,173 reviews