Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No me quieren entregar el giro que le envíe a mi esposa”

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Posted 3 years ago

“Verbindungsprobleme, immer die gleiche Fehlermeldung wegen cookies, Transfer geht nicht”

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Posted 3 years ago

Sehr geehrter Herr Hiller, wir bedauern die Probleme vor einigen Monaten und freuen uns mitzuteilen, dass alle Störungen beseitigt sind. Wir werden uns freuen Sie wieder zu sehen. Ihr sendvalu Team

Posted 2 years ago

“Exchange rate is not good”

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Posted 3 years ago

“Where is my other transfer from 2 weeks ago for $191 cuc? Why hasn't that been processed? Why haven't you replied to any emails, messages or phone calls? Despite your reply days ago, the transfer remains unprocessed even though the money was removed over 2 weeks ago”

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Posted 3 years ago

Hello, Maletina. Our apologies that the money transfer has been delayed. Transactions are screened manually by our distribution partners. We push to expedite every transaction that comes through us. Thank you for your kind understanding and patience.

Posted 3 years ago

“Mucha decepción 😪 😕 😥 😞 😔, envié un dinero a Cuba, el cual nunca llegó, me contacte, y me pidieron # de la transferencia se lo envié, muchos mensajes pero el resultado fue perdido el dinero 💰 y el tiempo.”

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Posted 3 years ago

“You have send 45000,0 niara to short and see it as sheeting”

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Posted 3 years ago

Thanks for taking the time to leave us your feedback, Luc. Sendvalu is a registered and audited company. I checked your transaction and it only amounts to 439181.63 NGN. The calculation is shown to you before you pay for your transaction. If you need further assistance, please log in to your account and go to Support.

Posted 3 years ago

“its BS sometimes with a short times and other times takes forever thats why I have a problem here”

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Posted 3 years ago

“I would like to use your service more But when I do TRY it keeps wanting me to change from US Dollars to EROs”

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Posted 3 years ago

Thank you for taking the time to give us your feedback, Thomas. Due to changes in international payment transactions, we can only bill in Euro at the moment. We are working to get also the USD currency available again.

Posted 3 years ago

“Good day i just sent money to philippines and it says that u guys dont send money in us dollars but when i checked my card balance online it was charged. Whats wrong with your service?!!!!!!”

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Posted 3 years ago

Thank you for raising your concern, Liza. Please use the proper channels so that we could give you proper assistance. Log in to your account and go to support so that we could look up your account and help you with this matter.

Posted 3 years ago

“CRAPPIEST XCHANGE RATE ON THE MARKET! THIEVES!”

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Posted 3 years ago

Sorry to hear that you find our rates comparatively unsatisfactory to you at this time. We base our rates on our distributor's exchange rates. Rest assured, we are doing our best to get the best rates to serve you better.

Posted 3 years ago

“Perché mi dice che la email già uSata? Io ho solo quella è lo ha sempre accetta. Perché tutti questi ostacoli!”

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Posted 3 years ago

“On this occasion sendvalue has failed me and the recipient. I am advised the transaction is complete, But advised it is not so because the phone number it was sent to does not accept money. This advice was offered by MTN .This is the first time I have had a problem, all other transactions have been excellent . Please advise If the current Problem can be rectified Regards. Jordi.”

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Posted 3 years ago

Hello, Jordi. We checked your account and all transactions were marked PAID. Please log in to your sendvalu account and indicate the transaction ID of the particular transfer you are referring to so that we could escalate this to our local partner.

Posted 3 years ago

“E' difficilissimo effettuare il login.Tutte le volte perdo ore e ore.Mi dice sempre che l'indirizzo di posta o la password sono errati.MA NON E' COSI'!!!!!SONO GIUSTI.GIUSTI,lo volete capire.Mi fate accedere normalmente!!!!!!!!!!!!!!!!!!!!Controllate il vostro sistema che non funziona che non si può perdere tutto questo tempo per effettuare un accesso”

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Posted 3 years ago

“I sent money to a friend and it failed but the transaction is still pending on my credit card”

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Posted 3 years ago

Hello, Edward. We checked your account and your transactions for this month were all marked PAID in our system. Please log in to our website and go to Support or send us an email at support@sendvalu.com and give us the details of the pending charge you are referring to.

Posted 3 years ago

“The transactions I created this morning took over 8 hours to process. I needed the money sent right away and that did not happen. Tried to call customer service and couldn’t reach anyone.”

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Posted 3 years ago

Hello, Lance. Thank you for taking the time to give us your feedback. Please be informed that the timeframe for completing the transaction is usually 24 hours as transactions might still undergo manual verification. We try our best to push to expedite all transactions that come thru us. Our apologies that nobody was available to pick up your call at the time of your call.

Posted 3 years ago

“I put the wrong phone number in i have lost 600 dollars and they wont answer the phone or reply to my emails”

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Posted 3 years ago

Hello, Edward. We checked your account and saw that one of our representatives responded to your inquiry via email. The 3 transactions worth 600 dollars were all marked PAID in our system and credited the correct mobile number you have provided in your message. If you need more help, please send us an email at support@sendvalu.com

Posted 3 years ago

“Ich war zufrieden. Sendvalue verlangt jetzt persönliche Daten Kopie Reisepass, Personalausweis per Email. Ich habe das verweigert. Datenschutz hat für mich oberste Priorität.”

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Posted 3 years ago

“Yo en este pais trabajo mucho y mando el dinero para Cuba para que mi familia compre comida por qué es sabido que necesitan comprar los primeros dias de Agosto el 3 mande dinero y mi hijo no a recibido la tarjeta soy la presidenta de la asociación de cubanos en Cataluña y esto va a salir por la prensa”

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Posted 3 years ago

“Had many transactions with SendValu had occastional glitches it always worked out until Mknday August 10, 2020 Here is the complaint during the transaction there proved to be a discrepancy between what is on my visa debit card charge and what was ACTUALLY deposited into my recipients bank account! **Charged to my account was $156.41 ... Recipient received only $70.00 !!! This is an error I have contacted SendValu customer service about the day of and yesterday!! >>> Note: SendValu please correct this mistake by crediting my debit Visa account the error on your part of $81.00 or otherwise, make good for it! I await your swift response when this is complaint is resolved I will than once again reward SendValu with 5 stars and you keep customers!! Thats my deal! Thank you, Ms Valerie Smallwood”

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Posted 3 years ago

We have responded to your message and we have escalated this matter to our local partner. You will be receiving another message once we have feedback.

Posted 3 years ago

“Absolutely horrible in how you treat your customers!!!! And I would be happy to discuss it with anyone.”

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Posted 3 years ago

Sendvalu is rated 4.6 based on 5,173 reviews