sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,283 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email

sendvalu 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very pleased as you put the second transfer I made through and cancelled the first transfer I made. I have tried also to get my Passport in to you and had to send it by email as your site does not allow me to upload directly. Is this the reason for cancelling my first transfer ? I do need the first transfer to go through asap as it if to buy food for a friend who is hungry..”

Helpful Report

Posted 5 years ago

Sorry for the late reply on this, Dave. Your first transaction was cancelled by our local partner due to some reasons. We still have a copy of your valid ID on file and you do not need to send it again unless it has already expired and needs to be updated.

Posted 5 years ago

“Some of my transactions took more than three days to be paid out.. and on several occasions the money was paid out but my family member did not receive the money... When she went to the payout location to find out why she was informed that her account had been hacked and someone else received what she should have received..”

Helpful Report

Posted 5 years ago

Sorry to hear about that, Orlando. We checked your transactions were paid to the mobile wallet number you have indicated in your transactions. Please have your beneficiary contact the mobile wallet network to report the hacking incident.

Posted 5 years ago

“Can’t send money to cuba”

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Posted 5 years ago

We are unable to process transactions to Cuba at the moment. Our correspondent bank has stopped sending money to Cuba. It has nothing to do with sendvalu and our distribution partner. Rest assured, we are working hard to find an alternative and will inform you as soon as we have an update We apologize for any inconvenience it may cause and thank you for your kind understanding.

Posted 5 years ago

“You have been updating your system for over a week I have two transactions that have not gone through yet they're still at your partners please get back to me 925-989-0871 email t o m a m a r a l at sbcglobal.net”

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Posted 5 years ago

Sorry to hear about the delay with your transaction. We have already responded to your email. Kindly check your inbox. Thank you.

Posted 5 years ago

“Delay in transaction”

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Posted 5 years ago

Hello, Felicia. Transaction #757583 has already been marked PAID on November 23, 2020. It was the same date the transaction was initiated.

Posted 5 years ago

“The customer service really sucks I have sent in five emails I have tried to call numerous times I have not heard back from anybody you state you'll get back to people in 12 hours it's been 4 days”

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Posted 5 years ago

Our apologies that nobody was available to pick up your call at the time of your call. Please have your beneficiary check if the mobile wallet account has reached the maximum holding limit. This is usually the reason why mobile wallet transactions are delayed. If this is the case, please advise emptying mobile wallet to make way for new transactions.

Posted 5 years ago

“No me quieren entregar el giro que le envíe a mi esposa”

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Posted 5 years ago

“Verbindungsprobleme, immer die gleiche Fehlermeldung wegen cookies, Transfer geht nicht”

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Posted 5 years ago

Sehr geehrter Herr Hiller, wir bedauern die Probleme vor einigen Monaten und freuen uns mitzuteilen, dass alle Störungen beseitigt sind. Wir werden uns freuen Sie wieder zu sehen. Ihr sendvalu Team

Posted 5 years ago

“Exchange rate is not good”

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Posted 5 years ago

“Where is my other transfer from 2 weeks ago for $191 cuc? Why hasn't that been processed? Why haven't you replied to any emails, messages or phone calls? Despite your reply days ago, the transfer remains unprocessed even though the money was removed over 2 weeks ago”

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Posted 5 years ago

Hello, Maletina. Our apologies that the money transfer has been delayed. Transactions are screened manually by our distribution partners. We push to expedite every transaction that comes through us. Thank you for your kind understanding and patience.

Posted 5 years ago

“Mucha decepción 😪 😕 😥 😞 😔, envié un dinero a Cuba, el cual nunca llegó, me contacte, y me pidieron # de la transferencia se lo envié, muchos mensajes pero el resultado fue perdido el dinero 💰 y el tiempo.”

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Posted 5 years ago

“You have send 45000,0 niara to short and see it as sheeting”

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Posted 6 years ago

Thanks for taking the time to leave us your feedback, Luc. Sendvalu is a registered and audited company. I checked your transaction and it only amounts to 439181.63 NGN. The calculation is shown to you before you pay for your transaction. If you need further assistance, please log in to your account and go to Support.

Posted 6 years ago

“its BS sometimes with a short times and other times takes forever thats why I have a problem here”

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Posted 6 years ago

“I would like to use your service more But when I do TRY it keeps wanting me to change from US Dollars to EROs”

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Posted 6 years ago

Thank you for taking the time to give us your feedback, Thomas. Due to changes in international payment transactions, we can only bill in Euro at the moment. We are working to get also the USD currency available again.

Posted 6 years ago

“Good day i just sent money to philippines and it says that u guys dont send money in us dollars but when i checked my card balance online it was charged. Whats wrong with your service?!!!!!!”

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Posted 6 years ago

Thank you for raising your concern, Liza. Please use the proper channels so that we could give you proper assistance. Log in to your account and go to support so that we could look up your account and help you with this matter.

Posted 6 years ago

“CRAPPIEST XCHANGE RATE ON THE MARKET! THIEVES!”

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Posted 6 years ago

Sorry to hear that you find our rates comparatively unsatisfactory to you at this time. We base our rates on our distributor's exchange rates. Rest assured, we are doing our best to get the best rates to serve you better.

Posted 6 years ago

“Perché mi dice che la email già uSata? Io ho solo quella è lo ha sempre accetta. Perché tutti questi ostacoli!”

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Posted 6 years ago

“On this occasion sendvalue has failed me and the recipient. I am advised the transaction is complete, But advised it is not so because the phone number it was sent to does not accept money. This advice was offered by MTN .This is the first time I have had a problem, all other transactions have been excellent . Please advise If the current Problem can be rectified Regards. Jordi.”

Helpful Report

Posted 6 years ago

Hello, Jordi. We checked your account and all transactions were marked PAID. Please log in to your sendvalu account and indicate the transaction ID of the particular transfer you are referring to so that we could escalate this to our local partner.

Posted 6 years ago

“E' difficilissimo effettuare il login.Tutte le volte perdo ore e ore.Mi dice sempre che l'indirizzo di posta o la password sono errati.MA NON E' COSI'!!!!!SONO GIUSTI.GIUSTI,lo volete capire.Mi fate accedere normalmente!!!!!!!!!!!!!!!!!!!!Controllate il vostro sistema che non funziona che non si può perdere tutto questo tempo per effettuare un accesso”

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Posted 6 years ago

“I sent money to a friend and it failed but the transaction is still pending on my credit card”

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Posted 6 years ago

Hello, Edward. We checked your account and your transactions for this month were all marked PAID in our system. Please log in to our website and go to Support or send us an email at support@sendvalu.com and give us the details of the pending charge you are referring to.

Posted 6 years ago

sendvalu is rated 4.6 based on 5,283 reviews