sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,283 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email

sendvalu 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No recibo dinero en cuba”

Helpful Report

Posted 6 years ago

“This service is poor,to be honest, money was sent June 2 and the sender has to verify his Credit card but sending front and back pictures to Sendvalu team,he did that and received a message shortly that his account is verified money will be on my phone soon but up till now the money is not here and no one is responding to email or Facebook messenger,your service is not to be trusted to be honest Transaction number 642777”

Helpful Report

Posted 6 years ago

Sendvalu is a registered and audited company. There are legal and circumstantial reasons why a certain transaction may not be successful. Your sender has failed the verification process. Please communicate with your sender for more details.

Posted 6 years ago

“I sent another identical transaction to the same receiver and the status is still ATTEMPT as of last night!(! WTF!!! Fix this problem and make the funds available NOW!!!”

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Posted 6 years ago

Hello, Kevin. Please use the proper channel when following up a transaction. We are receiving high volumhttps://dash.reviews.io/e of emails. Rest assured, we are doing our best to respond to each email that we received. If you are the legitimate registered Sender, you can securely login your sendvalu account and click Support. We will look up your transaction and be able to assist you.

Posted 6 years ago

“Many sendings goes not further than the local partner. I loose much money.”

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Posted 6 years ago

Sorry to hear about the inconvenience you have experienced in sending money through our platform. Please log in to your sendvalu account and and click Support. We will look up your transaction and be able to assist you

Posted 6 years ago

“My money was sent but they can not receive it, why”

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Posted 6 years ago

“yo usato 4 volte send valu, ogni volta con una fatica enorme, ora non riesco a inviare euro alla stessa persona di Cuba.”

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Posted 6 years ago

“Many sendings came not on his destination because I am almost sure that the local partner in Nigeria steel the money.”

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Posted 6 years ago

“This company is to say the VERY least, horrible..DO NOT send money to anyone with this company. You will lose it, and the person you sending it to will not get it! They are a company that is nothing but a rip off artists!”

Helpful Report

Posted 6 years ago

Hello, Kindra. We pulled up your account and found two transactions that were marked paid on April 13th and 30th, and one cancelled last April 14 as you have requested. Please send us a copy of your receiver's copy of recent statement that shows the amount was not received. The amount from the cancelled transaction has already been charged back to your account immediately by sendvalu but your bank may take 5 to 7 banking days to reflect it in your balance. If after this period, you still do not see the amount credited back to your account, please contact your bank.

Posted 6 years ago

“YOU SUCK!!”

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Posted 6 years ago

Unfortunately we cannot tolerate the kind of language you are using right now. We are sorry you are upset but this abusive language must stop now. Please check our response to your other review.

Posted 6 years ago

“Le 4 avril j’ai transférer à ma conjointe une somme d’argent par Fincimex via sendvalu ca fait exactement 15 messages que je laisse à leur département sans réponses, Hilda c’est rendu à la banque à 7 reprises depuis le 13 avril et ce jour la banque n’avait rien pour elle, chaque fois elle doit payer le taxi allé retour 4 CUC , nous sommes très insatisfait nous devrons changer de fournisseur et demander a MasterCard de nous rembourser puisque sendvalu ne s’occupe pas de nous, c’est désolant de voir ça à notre époque, nous sommes presque certains que nous avons été arnaqué soit par vous ou par la banque De Ahorro de holguin”

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Posted 6 years ago

“I sent 157 cuc on the 15th and another 28 cuc on Saturday and despite texting and asking for help as my friend is desperate, I was told on Friday it would be investigated, I’ve still don’t know what’s happening”

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Posted 6 years ago

Hello, Vincent. Our apologies for the inconvenience. We are still waiting for our local partner's update regarding your transaction. The other has already been paid. We will update you via email.

Posted 6 years ago

“I am not satisfied...I still have 2 transaction that didn't went through and was not refunded...so I'm still waiting on my refund...definitely not satisfied.”

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Posted 6 years ago

Sorry to hear that you are unsatisfied with our service. We pulled up your account and saw that the 2 transactions were cancelled. The money was charged back to your account immediately by sendvalu but your bank may take 5 to 7 banking days to reflect it in your balance. If after this period, you still do not see the amount credited back to your account, please contact your bank.

Posted 6 years ago

“Transfert soit disant encaissé, faux fraude?”

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Posted 6 years ago

“Worse company to deal with. Higher exchange rates and double processing fees. RIP off company. Absolutely no support after numerous emails and phone calls. Should NOT BE IN BUSINESS”

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Posted 6 years ago

Sorry to hear that you find our exchange rates higher. The transaction fee is shown on the calculator before you proceed to the next step of the transfer. We have reviewed your account and checked all the emails. Our representatives have responded to your emails. Your transactions were all marked PAID in our system as well. Please login to our website and send us a document or anything pertaining to the double processing fees.

Posted 6 years ago

“Ich habe diese Woche 3 mal versucht Geld zu senden. Nach Tagen erfahre ich geht nicht , obwohl alle Daten gestimmt haben. Ich weiß nicht wo das Problem ist. Vorher hat es auch geklappt. Jetzt habe ich ein Riesen Problem.”

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Posted 6 years ago

Sehr geehrte Frau Rizzo, wir bedauern das Problem und wartnen auf die Antwort vom Partner. Ihr sendvalu Team

Posted 6 years ago

“I am very desalientes with your service, for the past month I am having problems with my password when I login, I have to reset it always. I wonder to know what is the problem. Maritza”

Helpful Report

Posted 6 years ago

Hello, Maritza. Sorry to hear that you are having issues with your account. The password is case-sensitive. It could also be caused by the auto-saved or auto-fill form feature of your browser. For further assistance, please send us an email so that we could look into your account.

Posted 6 years ago

“Money did not arrive on the AIS Card Support dies not aber and gives wrong or no inforamationes”

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Posted 6 years ago

We are deeply sorry for the inconvenience. Please contact us in support@sendvalu.com with the transaction number to verify what is the situation with your transaction to the AIS card.

Posted 6 years ago

“I can not transfer money to Ibrahim or my wife why not I cannot send money”

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Posted 6 years ago

Hello, Victor. Please use the proper channel by logging in to our website and click Support so that we could look into your account and assist you further.

Posted 6 years ago

“Terrible service I won't be using you again.”

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Posted 6 years ago

Hello, Michael. Please login to our website and click Support for further assistance.

Posted 6 years ago

“Not a reliable service you charged me for a transaction. After 3 weeks I canceled and you have not paid my stolen money back.Have a look at what people say about you on Facebook it is disgusting what you do to people. Shame on you.Now you are asking for my personal information again and my place of employment ?”

Helpful Report

Posted 6 years ago

Hello, Michael. The money will be charged back to your account immediately but your bank may take 5 to 7 banking days to reflect it in your balance. If after this period, you still do not see the amount credited back to your account, please contact your bank.

Posted 6 years ago

sendvalu is rated 4.6 based on 5,283 reviews