Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many sendings came not on his destination because I am almost sure that the local partner in Nigeria steel the money.”

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Posted 3 years ago

“This company is to say the VERY least, horrible..DO NOT send money to anyone with this company. You will lose it, and the person you sending it to will not get it! They are a company that is nothing but a rip off artists!”

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Posted 4 years ago

Hello, Kindra. We pulled up your account and found two transactions that were marked paid on April 13th and 30th, and one cancelled last April 14 as you have requested. Please send us a copy of your receiver's copy of recent statement that shows the amount was not received. The amount from the cancelled transaction has already been charged back to your account immediately by sendvalu but your bank may take 5 to 7 banking days to reflect it in your balance. If after this period, you still do not see the amount credited back to your account, please contact your bank.

Posted 4 years ago

“YOU SUCK!!”

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Posted 4 years ago

Unfortunately we cannot tolerate the kind of language you are using right now. We are sorry you are upset but this abusive language must stop now. Please check our response to your other review.

Posted 4 years ago

“Le 4 avril j’ai transférer à ma conjointe une somme d’argent par Fincimex via sendvalu ca fait exactement 15 messages que je laisse à leur département sans réponses, Hilda c’est rendu à la banque à 7 reprises depuis le 13 avril et ce jour la banque n’avait rien pour elle, chaque fois elle doit payer le taxi allé retour 4 CUC , nous sommes très insatisfait nous devrons changer de fournisseur et demander a MasterCard de nous rembourser puisque sendvalu ne s’occupe pas de nous, c’est désolant de voir ça à notre époque, nous sommes presque certains que nous avons été arnaqué soit par vous ou par la banque De Ahorro de holguin”

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Posted 4 years ago

“I sent 157 cuc on the 15th and another 28 cuc on Saturday and despite texting and asking for help as my friend is desperate, I was told on Friday it would be investigated, I’ve still don’t know what’s happening”

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Posted 4 years ago

Hello, Vincent. Our apologies for the inconvenience. We are still waiting for our local partner's update regarding your transaction. The other has already been paid. We will update you via email.

Posted 4 years ago

“I am not satisfied...I still have 2 transaction that didn't went through and was not refunded...so I'm still waiting on my refund...definitely not satisfied.”

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Posted 4 years ago

Sorry to hear that you are unsatisfied with our service. We pulled up your account and saw that the 2 transactions were cancelled. The money was charged back to your account immediately by sendvalu but your bank may take 5 to 7 banking days to reflect it in your balance. If after this period, you still do not see the amount credited back to your account, please contact your bank.

Posted 4 years ago

“Transfert soit disant encaissé, faux fraude?”

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Posted 4 years ago

“Worse company to deal with. Higher exchange rates and double processing fees. RIP off company. Absolutely no support after numerous emails and phone calls. Should NOT BE IN BUSINESS”

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Posted 4 years ago

Sorry to hear that you find our exchange rates higher. The transaction fee is shown on the calculator before you proceed to the next step of the transfer. We have reviewed your account and checked all the emails. Our representatives have responded to your emails. Your transactions were all marked PAID in our system as well. Please login to our website and send us a document or anything pertaining to the double processing fees.

Posted 4 years ago

“Ich habe diese Woche 3 mal versucht Geld zu senden. Nach Tagen erfahre ich geht nicht , obwohl alle Daten gestimmt haben. Ich weiß nicht wo das Problem ist. Vorher hat es auch geklappt. Jetzt habe ich ein Riesen Problem.”

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Posted 4 years ago

Sehr geehrte Frau Rizzo, wir bedauern das Problem und wartnen auf die Antwort vom Partner. Ihr sendvalu Team

Posted 4 years ago

“I am very desalientes with your service, for the past month I am having problems with my password when I login, I have to reset it always. I wonder to know what is the problem. Maritza”

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Posted 4 years ago

Hello, Maritza. Sorry to hear that you are having issues with your account. The password is case-sensitive. It could also be caused by the auto-saved or auto-fill form feature of your browser. For further assistance, please send us an email so that we could look into your account.

Posted 4 years ago

“Money did not arrive on the AIS Card Support dies not aber and gives wrong or no inforamationes”

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Posted 4 years ago

We are deeply sorry for the inconvenience. Please contact us in support@sendvalu.com with the transaction number to verify what is the situation with your transaction to the AIS card.

Posted 4 years ago

“I can not transfer money to Ibrahim or my wife why not I cannot send money”

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Posted 4 years ago

Hello, Victor. Please use the proper channel by logging in to our website and click Support so that we could look into your account and assist you further.

Posted 4 years ago

“Terrible service I won't be using you again.”

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Posted 4 years ago

Hello, Michael. Please login to our website and click Support for further assistance.

Posted 4 years ago

“Not a reliable service you charged me for a transaction. After 3 weeks I canceled and you have not paid my stolen money back.Have a look at what people say about you on Facebook it is disgusting what you do to people. Shame on you.Now you are asking for my personal information again and my place of employment ?”

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Posted 4 years ago

Hello, Michael. The money will be charged back to your account immediately but your bank may take 5 to 7 banking days to reflect it in your balance. If after this period, you still do not see the amount credited back to your account, please contact your bank.

Posted 4 years ago

“The hours of delivery is very bad... Please upgrade your system.. at long side am enjoying your service.”

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() - Posted 4 years ago

Our apologies for the delayed transaction. Delivery usually takes 24 hours. For further assistance, login to our website and click Support.

Posted 4 years ago

“Hjjkhh kj kjl”

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() - Posted 4 years ago

Sendvalu is a registered and audited company. There are legal and circumstantial reasons why a certain transaction may not be successful. If you are the legitimate registered Sender, you can securely login your sendvalu account and click Support. We will look up your transaction and be able to assist you. Please note that spammers are not tolerated in our platform.

Posted 4 years ago

“No estoy satisfecha. Pues alla dicen que 85€ de descuento. Que cosa es esto. Llevo años enviando dinero por aqui. Por primera vez a españa y mira.”

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Posted 4 years ago

“Sendvalu has a lot of requirements but no feedback - last transaction to Cuba more than a week to complete and now there is not even a service to Cuba (without prior warning) - I cannot even access the details of my recipients from your site - ...”

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Posted 4 years ago

Our apologies for the inconvenience, Paul. Upon checking, our representative has responded to your message. If you need further assistance, please login to our website and click Support.

Posted 4 years ago

“About the transfer of today (December 16th 2019) I am very unhappy. I wanted to transfer at 11.45 am €250 to Randy Ayamah. Sendvalu wanted to check my personal information which I fully understand. An hour later I sent all the requested bills and information.The status went on "Sent to partner" and only on 21.17 pm the money was transferred to Randy Ayamah, too late to buy a ticket at a travel agency. Now I have to pay €300 more for the same ticket for Tuesday night, but that transfer (561000) goes wrong too. The status says "attempt"and not "Verification". If this transfer goes wrong again, I will be angry. But I hope you can solve this problem. Thank you, Dirk Alexander Vosseberg.”

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Posted 4 years ago

Our apologies for the delay of your transaction, Dirk. We have responded to your message. Kindly check your inbox.

Posted 4 years ago

Transaction #561000 has been cancelled as requested. Please login to our website and click Support if you need assistance with your transactions.

Posted 4 years ago

“Schnell und unbürokratisch Super, danke”

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Posted 4 years ago

Sendvalu is rated 4.6 based on 5,173 reviews