sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,191 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had many transactions with SendValu had occastional glitches it always worked out until Mknday August 10, 2020 Here is the complaint during the transaction there proved to be a discrepancy between what is on my visa debit card charge and what was ACTUALLY deposited into my recipients bank account! **Charged to my account was $156.41 ... Recipient received only $70.00 !!! This is an error I have contacted SendValu customer service about the day of and yesterday!! >>> Note: SendValu please correct this mistake by crediting my debit Visa account the error on your part of $81.00 or otherwise, make good for it! I await your swift response when this is complaint is resolved I will than once again reward SendValu with 5 stars and you keep customers!! Thats my deal! Thank you, Ms Valerie Smallwood”

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Posted 5 years ago

We have responded to your message and we have escalated this matter to our local partner. You will be receiving another message once we have feedback.

Posted 5 years ago

“Absolutely horrible in how you treat your customers!!!! And I would be happy to discuss it with anyone.”

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Posted 5 years ago

“16 days to send money to Cuba ? You advertise 2 to 3 days. Are you serious ? I am on a Cuba forum I don't think you under Stand how many poor reviews you get !! Your service is disgusting”

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Posted 5 years ago

“En el día de ayer mandé 5 correos y no me dieron respuesta y no me ha sido acreditado el importe de una recarga por error mío,”

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Posted 5 years ago

“Tengo envíos a targeta ais a cuba ase una semana más 400 doláres y el dinero no aparese en la targeta despojadas. Ello no dan razones es llamado es escritos y no contestan.lo que isieron con la manos lo están rompiendo con los pies.estoy en esta compañía desde 2010 y nunca avia tenido quejas con ellos.porfavor sendvalu responderme el dinero que es mandado a mi familia en cuba es de urgencia gravedad de mi familia a muerte no es para disfrutar. Nesecito una respuesta”

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Posted 5 years ago

“It very poor ,the wat you made your charges to every individual people who made transaction is too high and the charges is too much and if you couniune like you will lost customers”

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Posted 5 years ago

Sorry to hear that you find our rates comparatively unsatisfactory to you at this time, Jeret. We get the exchange rates from our distribution partner. In the interest of the client, we try to get the best possible exchange rates from our distribution partner. These exchange rates may change at any time and they can be permanently checked with our calculator.

Posted 5 years ago

“Como mismo hace dias estava muy feliz con su servicio,hoy les digo que estoy muy decepcionado por el mismo”

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Posted 5 years ago

“Buenos dias pues hice una tranferencia a mi madre y no se pa donde agarro el dinero .no esta su dichosa carta ais.lo mande esto me huele a estafa le doy una estrella por que no le puedo poner 0 estrella es decir ninguna”

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Posted 5 years ago

“Money did not go to the account i got confirmation but husband never got it!! super mad!”

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Posted 5 years ago

Hello, Lyndsey. We checked your account and found that all of your transactions were marked PAID in our system. Please log in to your account and go to Support then please indicate the transaction number and attach a document to support your complaint.

Posted 5 years ago

“Bonjour je espère que le service était rapide et siure pour continuer à me servir de vous merçi.”

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Posted 5 years ago

“Le escribo éste mensaje porq mi esposo envió un 100 euros a Cuba para mi mamá Lazara Angulo Santos y aún ése dinero no ah llegado hace más de una semana. Y el no ah recibido respuesta oficial de ustedes. Sin más yusdeisy landrian Angulo”

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Posted 5 years ago

“This company is very faster in the transfer money but I had a problem now for one month and they never give any solution for it on 13 jun I try to do a transaction in there website and the payment page show error and the money has been taken from my card and after a lot of contacts with time they say we refund it and in 5-7 days is gonna be in your bank account without showing me any clue that they really refund it . Now it’s been one month and the bank say the money has been taken successfully from my card and nothing been refund to my card never and I try now to contact them again but no one replied to my email or answer me am so disappointed and and not happy with that”

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Posted 5 years ago

“Transfer ist nicht angekommen”

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Posted 5 years ago

Sehr geehrter Herr Fazekas, die Überweisung wurde laut der Information vom Partner ausbezahlt. Bitte informieren Sie den Empfänger einen Auszug zu bekommen und uns senden. Mit freundlichen Grüßen, Ihr sendvalu Team

Posted 5 years ago

“Sendvalu has very poor customer service. Poor response to emails. Took almost four days to complete a transaction. Lost $150 as receipient did not receive the money. No reply or follow up my Sendvalu. I would never recommend this money transfer service. No customer service at all. I am out $150.00 and no follow up from Sendvalu. This is why I am leaving such a negative review. Deal with Sendvalu at your own risk! Do not expect any support from them!”

Helpful Report

Posted 5 years ago

Thanks for taking the time to give us your feedback. We checked your account and responded to your email. Your transaction has been marked PAID since June 14th. We also requested for a copy of your receiver's recent mobile wallet statement. This is required when we report non-receipt claim to our distributor. Please check your inbox and respond to our request.

Posted 5 years ago

“My account was deactivated and no one got back to me with an explanation”

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Posted 5 years ago

Hello, Jean. Your account is active in our system. Please make sure that you are typing the correct password (case sensitive), your card is authorized for online transfer and you are using the latest version of Google Chrome browser. Please log in to our website and go to Support so that we could further assist you.

Posted 5 years ago

“Segunda vez que no llega dinero a Cuba”

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Posted 5 years ago

“No recibo dinero en cuba”

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Posted 5 years ago

“This service is poor,to be honest, money was sent June 2 and the sender has to verify his Credit card but sending front and back pictures to Sendvalu team,he did that and received a message shortly that his account is verified money will be on my phone soon but up till now the money is not here and no one is responding to email or Facebook messenger,your service is not to be trusted to be honest Transaction number 642777”

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Posted 5 years ago

Sendvalu is a registered and audited company. There are legal and circumstantial reasons why a certain transaction may not be successful. Your sender has failed the verification process. Please communicate with your sender for more details.

Posted 5 years ago

“I sent another identical transaction to the same receiver and the status is still ATTEMPT as of last night!(! WTF!!! Fix this problem and make the funds available NOW!!!”

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Posted 5 years ago

Hello, Kevin. Please use the proper channel when following up a transaction. We are receiving high volumhttps://dash.reviews.io/e of emails. Rest assured, we are doing our best to respond to each email that we received. If you are the legitimate registered Sender, you can securely login your sendvalu account and click Support. We will look up your transaction and be able to assist you.

Posted 5 years ago

“Many sendings goes not further than the local partner. I loose much money.”

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Posted 5 years ago

Sorry to hear about the inconvenience you have experienced in sending money through our platform. Please log in to your sendvalu account and and click Support. We will look up your transaction and be able to assist you

Posted 5 years ago

sendvalu is rated 4.6 based on 5,191 reviews