Sendvalu Reviews

Name: Sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julians
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your consistency in helping your customers”

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Posted 4 years ago

Tracie, thank you for your trust in sendvalu.

Posted 4 years ago

“Very bad customer service Terrible partners in Ghana”

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Posted 4 years ago

Our apologies for the inconvenience caused. Please login to our website and go to Support indicating your transaction number for further assistance.

Posted 4 years ago

“Because it said hours and it took a long time for other people to get email to pick up”

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Posted 4 years ago

Our apologies for the delayed response to your emails. Transaction verification usually takes 24 hours to finish. If you need to follow up on your transaction, please login to our website and go to Support for further assistance.

Posted 4 years ago

“I'm is old costumer of sendvalu but now days its really complicated .requesting a bunch of document even video call also .but when we ready to video call NO ONE OF THEM CALL TO SENDER , even when the sender call to costumer service , always not available .the sender sent all required document but still no any respond .after the sender cancel the transaction , without any guilty they said " this transaction has been canceled, please contact ur sender " ..its mean knowingly making condition so that the sender has to cancel it.. Now what else ur reason sendvalu team ? All document is sent and the sender made account for video call in Skype also but nothing good result from all of u”

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Posted 4 years ago

Please advise your sender to login to our website and go to Support for further assistance. Thank you.

Posted 4 years ago

“Hello they sent me money it been 4 hours now nothing shows in my phone and no transaction number appears so how the hell am i going to get it fuckin let me know i used to believe this app now it turning into scam”

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Posted 4 years ago

Dear Sir, please send your email to support@sendvalu.com with the transaction number. We wil follow up your transaction.

Posted 4 years ago

“Have been trying to send a transaction to someone since early in the morning and was told by customer service that it was going to be released as soon as possible and still it has not been released and been trying to contact customer service never had a problem with this before usually pretty good at getting my transactions out but for some reason this one is taking a while”

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Posted 4 years ago

Hello, Angelina. Thanks for your feedback. All of your transactions were marked PAID in our system. If you need further assistance, please login to our website and go to Support.

Posted 4 years ago

“Not fast and secure”

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Posted 4 years ago

Thank you for taking the time to give us your feedback. Upon checking, all of your transactions were marked PAID. sendvalu is using some of the most advanced security technologies available. All information is transferred using an SSL (Secure Socket Layer) 128-bit encryption. If you have an issue with your account or transaction, please login to our website and go to Support for further assistance.

Posted 4 years ago

“Good evening. I wrote to the company several times about the amount of €54,33 that I sent to my uncle MONSURU OLA Adebayo since on 30/06/2019. Have already sent the same amount to him, all I want is to recover back my money. I am waiting for the sendvalu to respond to my message, if not my bank will surely take the necessary direction. Best regards”

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Posted 4 years ago

Dear Sodiq, We are deeply sorry but for security reasons, we cannot answer emails that are not registered in the web page. Your request was answered and we suggest you to send all your requirements from your email registered in sendvalu. Your transaction registered was paid successfully. Kindly verify with your Uncle Monsuru Ola. If the transaction has any compliance, make sure to write from the correct emai. Thank you

Posted 4 years ago

“Very expensive fees”

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Posted 4 years ago

Hello, Derlie. Thank you for taking the time to give us your feedback. Please login to our website and go to Support so that we could look into the transaction that has expensive fees.

Posted 4 years ago

“They suck big time!!”

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Posted 4 years ago

Dear Mr. John Ralph Etzler, I am sorry to read your comments and I can feel the level of frustration you might have gone through but believe me if I tell you that we are more than willing to help on resolving the issue for you, kindly send us an email to support@sendvalu.com or visit our website address and click on support at the top, then submit your concerns so we can immediately work on resolution to the issue that you are facing. You can also simply click at the following link: https://www.sendvalu.com/en/info/helppagecategory?categoryId=2# Thank you for your attention and kind feedback, best regards, your Sendvalu customer service, and support team.

Posted 4 years ago

“for some reason it takes three or four days to pick up even a small amount of money why is that this is really not acceptable this is an emergency situation they need the money I send it and they cannot get it for days they have to go to the bank three or four times to receive this money can you help me thank you”

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Posted 4 years ago

Our apologies for the delay in your transaction, Leslie. Kindly login to our website and go to Support for further assistance.

Posted 4 years ago

“Es dauert zu lange zu lange”

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Posted 4 years ago

Lieber Kunde, es tut uns leid, dass Ihre Überweisung etwas länger überprüft wurde. Vielen Dank für Ihre Geduld. Mit freundlichen Grüßen, Ihr sendvalu Team

Posted 4 years ago

“Die Überweisung hat von Anbeginn nicht funktioniert. Eine Auszahlung vor Ort ist nicht möglich. Im Gegensatz zu vorigen Zahlung, ist diese nicht nachvollziehbar. Ich bitte um unverzügliche Abhilfe des Problems. MfG”

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Posted 4 years ago

Sehr geehrter Herr Husung, es tut uns leid, dass es ein Problem gab. Wir freuen uns aber darüber, dass wir Ihnen geholfen haben und Ihr Empfänger die Überweisung bekommen hat. MfG, Ihr sendvalu Team

Posted 4 years ago

“Very poor service there are no banks in Warri Nigeria that service Transfast I request you tefund my money asap”

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Posted 4 years ago

Hello, John Mullen. Please login to our website and go to Support for your cancellation request.

Posted 4 years ago

“To date I have used your service has two times and both times was a catastrophe it cost me time effort and money to even be able to pick up the transactions. Today I am trying for a Third Kind and this will be my make or break moment as I intended to give long-term support 2 Janet Dawson and her family but we'll be doing another way if it doesn't work smoothly this time it's unfair to expect them to go through so much I hope this time works out better as I'm already set up into your program”

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Posted 4 years ago

We apologize for the inconvenience. Please contact us via email support@sendvalu.com for further assistance.

Posted 4 years ago

“transaction 561335 is still not available for Aaron Offe Okogyeasuo. But you have booked the 508,28 Euros from my mastercard at 25th of June”

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Posted 4 years ago

Dear Manfred, we are deeply sorry for the delay the transaction had, yet the transaction was successfully paid today. Thank you for your patience and comprehension.

Posted 4 years ago

“Receipent has never received the money in Mobil Money wallet.”

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Posted 4 years ago

Hello, Jimmy. Please send us an email at support@sendvalu.com so we could check what happened to your transaction.

Posted 4 years ago

“Ich war sehr verärgert darüber, dass die Überweisung zunächst blockiert und dann schleppend ausgezahlt wurde. Dadurch ist ein Schaden entstanden, der nicht mehr gut zu machen ist. Ich werde Sendvalu nicht weiter empfehlen und nur noch in Außnahmen wählen. Die gesamte Planung, die mit der Auszahlung verbunden war, konnte zeitlich nicht mehr eingehalten werden. Ich bin extrem verärgert durch den angerichteten Schaden. Es gab überhaupt keinen Grund die Auszahlung zu verzögern.”

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Posted 4 years ago

Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Bitte senden Sie uns eine E-Mail an support@sendvalu.com, um weitere Unterstützung zu erhalten.

Posted 4 years ago

“Two dates in value has been easy to give money to but very difficult to find the location to pick up the funds it is cost us many hours and much time in trying to get funds on the receiving end. I believe there's much incompetence in your organization and I'm very dissatisfied at this point in time.”

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Posted 4 years ago

Hello, Larry. We have just responded to your email with the information you have requested.

Posted 4 years ago

“I send 215.00 dollars plus your fees. The exchange rate should have paid out over 1100 ghs, but it paid out 1020.91. Someone is skimming or I am falsly informed. This was going to be bi monthly for extended osriod of tims. I cannot use a company that operstss businsss in this manner. Thsy ndrd to telm up front how expensive their service is.”

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Posted 4 years ago

Sorry for the inconvenience, Larry. Kindly send us an email at support@sendvalu.com with the transaction number so that we could look into it. Thank you.

Posted 4 years ago

Sendvalu is rated 4.6 based on 5,173 reviews