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Sendvalu Reviews

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend Sendvalu

Company Reviews

4.6

Based on 5,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 28th September 2023

Sendvalu 5 star review on 5th May 2023

Schmelzle, Horst

Sendvalu 5 star review on 15th April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 3rd April 2023

Gütlich, Wolfgang

Sendvalu 5 star review on 24th March 2023

Sánchez , Charly

Sendvalu 5 star review on 18th March 2023

Gütlich, Wolfgang

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been waiting 8 hrs to cancel tranfer other companies provide humans u can speak with to handle simple cancellation of tranfers this company provides none get recorded message left message 3 weeks ago have yet to get a return call what a way to treat a customer👎👎👎”

Posted 4 years ago

Hello, Mark. Our apologies if no one is available to answer your call at the time of your call. All cancellation requests should be sent via email at support@sendvalu.com using your registered email address.

Posted 4 years ago

“No one answer phones have emergency needed to cancel a transfer poor poor poor customer service lousy company”

Posted 4 years ago

Hello, Mark. Our apologies if no one is available to answer your call at the time of your call. All cancellation requests should be sent via email at support@sendvalu.com using your registered email address.

Posted 4 years ago

“Have 3 telephone numbers 1 doesn't work the other 2 no one answers u leave message they never return your calls email them takes days to get response this company sucks will report to BBB”

Posted 4 years ago

Hello, Mark. Our apologies if no one is available to answer your call at the time of your call. All cancellation requests should be sent via email at support@sendvalu.com using your registered email address.

Posted 4 years ago

“Extremely poor customer service”

Posted 4 years ago

Hello, Mark. Our apologies if no one is available to answer your call at the time of your call. All cancellation requests should be sent via email at support@sendvalu.com using your registered email address.

Posted 4 years ago

“I have sent money for 2 days they are still doing verification and the money is urgent”

Posted 4 years ago

“Review of last transaction”

Posted 4 years ago

Thank you for contacting us. We apologize for the inconvenience. Regarding your transaction, our team is working to fix this issue as soon as possible. Please contact us via email support@sendvalu.com or via Facebook messenger for the security of your account and transaction.

Posted 4 years ago

“Review of last transaction”

Posted 4 years ago

Thank you for contacting us, Michael. We apologize for the inconvenience. Regarding your transaction, our team is working to fix this issue as soon as possible. Please contact us via email support@sendvalu.com or via Facebook messenger for the security of your account and transaction.

Posted 4 years ago

“I have been blocked on Skype after he/she took my personal informations. I have sent copy of my ID/ credit card including Skype video call verification.”

Posted 4 years ago

Hello, Troy. We never ask copies of ID or sensitive information such as credit cards over Skype. We ask customers to send them by securely uploading them on to our platform.

Posted 4 years ago

“Really poor customer care. I am messaging he/she again and again but not reply although He/she is online. Your customer service is really bad.”

Posted 4 years ago

You can contact us via email. Send your requests to support@sendvalu.com or via our Official Messenger https://www.messenger.com/t/sendvalu but never on Skype.

Posted 4 years ago

“Money was taken ftom account I did not use to send funds today now have negative balance in account I didn't send funds from”

Posted 4 years ago

Hello, Mark Linton. Thank you for taking the time to leave us your feedback. The recent transaction you have is dated June 19 which was already marked PAID in our system. We did not see any double charges in your account. Please login to your sendvalu account and check the DRAFTS section. If you see a pending transaction there, you can click the Trash Bin icon to delete that. If that is the case, it is a reserve put by your bank and the amount is not yet charged by sendvalu. Your bank will be reporting such reversal in 5 to 7 business days.

Posted 4 years ago

“Can any one explain to me why you have been ignoring my messages sent to your support team? I have been asked to provide additional documents and I have submitted them but until now no one has been able to attend to me or completed my transactions!!! This is really serious! May I know why your support team does not answer messages sent to them? Who do we turn to if your support isn't answering messages or addressing issues?”

Posted 4 years ago

Hello, Shirley. Thank you for taking the time to give us your feedback. Our apologies if we are unable to respond to you in a timely manner. Rest assured we are working hard to improve our Customer Support to serve you better. We have responded to your messages.

Posted 4 years ago

“First transaction was fine. Tried to do another and hasn’t gone thru yet. Been 48 hrs and no response from SendValu. They could at least let the customer know what the issue is so we aren’t just sitting here wondering if we just wasted our money.”

Posted 5 years ago

Thank you for contacting us. We apologize for the inconvenience. Regarding your transaction, kindly send email support@sendvalu.com or via Facebook messenger for further assistance.

Posted 4 years ago

“This is my fourth time to write to this company concerning my funds they are holding. Until now no one has been able to explained to why you are unable to send the funds to my receiver. I demand an urgent answer or speed up transaction or a refund if not I am afraid I will have to turn your company in the the authorities for debiting my cards severally. It has been 4 days now! Sounds like fraud !!!!”

Posted 5 years ago

Our apologies for the late reply to your messages, Shirley. We have been trying to push to expedite every transaction that comes through us. We are still waiting for feedback regarding the real status of your transactions. Rest assured we are working hard to complete all of your transactions. Thank you for your kind understanding and patience.

Posted 4 years ago

“I do not understand why your payment gateway has not yet been sort out. I have made 4 successful payment via my debit card with an amount of $360 each. In all $1,440.00. Your company is keeping this funds without giving me any update as to why you are holding my funds and not delivering it to my recipient. This is really strange. Please get this problem fix as soon as possible in less than 24 hours. Thank you.”

Posted 5 years ago

“I trusted this company at first because they were able to complete 2 of my transactions. I tried again to use their service again yesterday and they had charged my debit and credit card many times but could not show the status of the transfer on my dashboard. I have sent so many mails and they are not replying them. Could this be a fraud company? What is happening?”

Posted 5 years ago

Hello, Shirley. Our apologies for the inconvenience. We have just responded to one of your emails. Regarding your transaction, our team is working to fix this issue as soon as possible. Thank you for your patience and kind understanding.

Posted 5 years ago

“Le transfert 476731 du 27/05/2019 n'a pas été versé à Ismaray!!??? Cet argent essentiel pour une personne démunie est bloqué par la banque cubaine! C'est vraiment scandaleux et je vous demande d'intervenir et de me tenir au courant Merci Serge Martin”

Posted 5 years ago

“Toujours pas payé par la banque locale C’est dramatique 3 juin 2019 ????”

Posted 5 years ago

Cher M. SERGE JEAN MARIE MARTIN, nous apprécions vos commentaires, cela nous aide beaucoup pour l'amélioration continue de notre entreprise. Pour une prochaine occasion, vous pouvez nous contacter immédiatement par n'importe lequel de nos canaux de communication, que ce soit Email, Facebook Messenger ou par téléphone. Habituellement, nous répondons à temps, bien que cela puisse prendre jusqu'à 24 heures. Nous vous remercions encore pour votre temps et espérons que la situation, quelle que soit la situation, ait été résolue à temps. À Sendvalu, nous comprenons qu’il est important que vos envois de fonds soient livrés dans un délai raisonnable. Cordialement, votre service clientèle Sendvlau.

Posted 5 years ago

“bad service no mail answer no phone”

Posted 5 years ago

Dear Abdullah, we are deeply sorry for this inconvenience. If our operators are bussy on the phone they will reach you by mail. Please be free to write us to support@sendvalu.com with your request and we will answer in no time. Thank you

Posted 5 years ago

“Sorry but your feedback in urgent matters is very very slow....refer to my previous feedback”

Posted 5 years ago

We have just responded to your previous feedback. For faster response to your concerns, kindly send us an email at support@sendvalu.com. Thank you.

Posted 5 years ago

“Why did you steal $20 of my money before paying it out???????????”

Posted 5 years ago

Hello, Michael. Thank you for taking the time to give us your feedback. Please send us an email at support@sendvalu.com so that we could look up your account and assist you further with your concern.

Posted 4 years ago

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Sendvalu is rated 4.6 based on 5,173 reviews