Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful, eye catching and absolutely stunning spray that added a burst of sunshine to my daughters 16th birthday. The order was delivered in perfect time to be enjoyed by our guests. Thank you so much and you’re service which has already been highly recommended and will be my first choice ❤️”

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Posted 7 years ago

“I can always rely on Serenata for a great service and beautiful flowers”

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Posted 7 years ago

“Easy to order speedy delivery”

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Posted 7 years ago

“Absolutely fantastic have used them for delivery in Scotland and England Excellent service”

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Posted 7 years ago

“Easy to order, great feedback, constant updates of delivery status, very customer friendly, superb service.”

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Posted 7 years ago

“Fab flowers delivered on time”

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Posted 7 years ago

“My chosen arrangement was delivered in good time and condition. My friend was very pleased with it and sent me a photo. It looks lovely.”

Serenata Flowers 5 star review on 12th May 2018

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Posted 7 years ago

“On time delivery excellent quality”

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Posted 7 years ago

“The flowers were very nice, really great, impressive bunch, lovely combination. Truly beautiful. Delivery was whole other story. I am not reducing the staring because it has nothing to do with the flowers. Despite that I wrote exactly: Ground Floor, walk up the stairs, press the buzzer on your right which says "Ground Floor", while I was at home, the flowers were still dumped in the corner of neighbour's basement flat in a manner that the bunch was leaning to the side and crushing the flowers. The flowers were in very strong and clearly expensive box which was taped so badly at the bottom, that the flowers almost had fallen through. HOPE THIS WILL HELP TO IMPROVE THIS MNOR ISSUES.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“living in Australia, serenata flowers are fantastic for getting flowers to my mum who is in the UK. Marvellous service every time.”

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Posted 7 years ago

“The recipient of the flowers told me they are beautiful, they were delivered when expected and I really enjoyed the email updates!”

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Posted 7 years ago

“Website nice easy to use Very good prices including delivery Beautiful flowers Delivery on time Communication from start to finish No complaints Very happy Highly recommend”

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Posted 7 years ago

“Used on several occasions and recipients along with myself have been very happy.”

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Posted 7 years ago

“Excellent Service . Beautiful Flowers . Speedy Delivery . Excellent updates & communication . Effortless transition , 10/10”

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Posted 7 years ago

“I was very happy with the service provided and also the price was very reasonable and the flowers delivered were as I selected. Thank you.”

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Posted 7 years ago

“As ever, fantastic communication, amazing service and stunning flowers. I wouldn't even consider buying anywhere else due to their consistent level of exceptional quality.”

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Posted 7 years ago

“Easy to use website, fun and enjoyable to use. Great communication!”

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Posted 7 years ago

“Excellent service. Ordered at 8 at night, we’re delivered midday the following day. Good quality and as advertised on website”

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Posted 7 years ago

“prompt delivery. good value. flowers arrived looking fresh, and my great aunt was delighted.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews