Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent flowers, nice card and great delivery information”

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Posted 7 years ago

“I am here in the States, and my mother was visiting England and it was Mother's day and I only had a few hours left to place a flower order for her and Serenata Flowers were excellent on getting my order done in such a hurry, Mom got her flowers! Great professionalism done by Serenata staff! Good job!”

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Posted 7 years ago

“Quality of flowers are great”

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Posted 7 years ago

“They delivered the flowers exactly when they said they would. My nan was over the moon by the flowers that she received.”

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Posted 7 years ago

“Easy to order, good variety, kept me updated. All arrived on time, very pleased and happy.”

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Posted 7 years ago

“Flowers were fine. Delivered to the wrong address though”

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Posted 7 years ago

“Great flowers. Delivery on time. Flowers are same as on the photos. Serenata Flowers are the best company to deal with. 10 out of 10.”

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Posted 7 years ago

“Thanks Serenata, you made me look good with your lovely flowers. Sending flowers to a UK recipient from Australia it was great to have all your updates - which were warm and friendly not just robotic. Thankyou. Great service.”

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Posted 7 years ago

“Very very easy to order on line. Payment fast. Responses for acceptance, receipts, delivery information excellent & the best fact enthusiastic, appreciative thanks from the recipient of the flowers.”

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Posted 7 years ago

“Second time I’ve used Serenata and am so impressed with the communications and prompt delivery. Highly recommended.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Thanks a lot.”

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Posted 7 years ago

“The recipient was thrilled with the flowers”

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Posted 7 years ago

“Very good service, ordered late on Friday, delivered Saturday. I needed to amend the message and this was done very efficiently. I would recommend this company without hesitation”

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Posted 7 years ago

“I simply adore the fact that they notify me when the flowers are going to the recipient and when they are delivered Great service!”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Excellent service beautiful fresh flowers and delivered safely. Greatly appreciated by the recipients.”

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Posted 7 years ago

“I needed flowers delivering to my cousin in Swadlincote for her 80th Birthday. I ordered the day before the birthday a very reasonably priced bouquet which was delivered the next morning as planned - I received a call from my cousin who was delighted with them. So well done Serenata!”

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Posted 7 years ago

“Good value, deliver on time, used them before and will use them again!”

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Posted 7 years ago

“Good value, deliver on time, used them before and will use them again!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews