Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived on time. My daughter sent photos - they were gorgeous. I received friendly emails to advise they were on there way and when they had arrived. No problem having delivery on a weekend either! Brilliant. Will be my go-to for flowers from now on. Highly recommended.”

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Posted 7 years ago

“had to order flowers for our daughter in law, as we were away on her birthday. Delivered perfectly no question, will as often us Serenata more and more”

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Posted 7 years ago

“I'm in the U.S. and I purchased flowers for my Aunt in the UK. The online order process is simple. They gave much needed updates on my order, when it was processed, shipped, and delivered. The have excellent customer service. they responded within a reasonable time and assisted me with my situation. Thanks Serenata Flowers! Will use again.”

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Posted 7 years ago

“Cheap but stunning flowers and delivered for free the next day, will without doubt use again xx”

Serenata Flowers 5 star review on 16th May 2018

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Posted 7 years ago

“I love sending flowers from this website. They are always really nice and with pristine presentation.”

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Posted 7 years ago

“service was excellent flowers lovely”

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Posted 7 years ago

“Easy to order (only ordered for one) with a good selection at a range of prices, excellent proactive info about the delivery timing etc and recipient says the flowers are gorgeous. Dont personally like all the potential add ons although the cards are fine but overall its a very good service. Only suggestion wod be to increase the options for where flowers can be left in case recipient is out by adding 'behind the bin' or 'out of sight from street if possible'. Also dont know what happens to the flowers if they cant be left anywhere and the recipient is out.”

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Posted 7 years ago

“The website and ordering process is so easy. They delivery on time and my family always love the flowers.”

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Posted 7 years ago

“Excellent service........I was very happy indeed. Wonderful choice of flowers. I will be using Serenata Flowers again. I can highly recommend the company. Thank you for being there for me, when I needed to send this special gift to surprise my dear friends, who had done so much for me. Sometimes appreciation for kindness needs to be acknowledged with speed, and speed is what I got when I came across Serenata Flowers. Yes I was very happy and so were my friends.”

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Posted 7 years ago

“Best bouquet I have seen for a long time - great pricepoint!”

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Posted 7 years ago

“these were a gift and my daughter was so very pleased with them and they were delivered when they said they would be so very pleased all round”

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Posted 7 years ago

“I live in Australia and I wanted to give my daughter flowers for her birthday. My daughter lives in Newquay Cornwall. The flowers and chocolates I ordered for her were amazing and so reasonably priced. I would definitely use Senenata Flowers again and highly recommend them. Thankyou so much.”

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Posted 7 years ago

“The flowers arrived right on time. I was kept updated as delivery time. and the flowers were fresh and beautifully arranged.”

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Posted 7 years ago

“the flowers looks lovely and the delivery is right on time.”

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Posted 7 years ago

“Ordering from overseas, it was nice to get e-mail confirmation of order, of dispatch, and of delivery.... appreciated.”

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Posted 7 years ago

“Serenata delivers on Sundays which is rare. I received great communication around when the flowers were being delivered. I didn’t get to see what they looked liked but was told they were beautiful. I would definitely use the again.”

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Posted 7 years ago

“Everything went as promised: the flowers were as advertised and delivery was perfectly on time.”

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Posted 7 years ago

“Great communication throughout and recipient was delighted with her flowers.”

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Posted 7 years ago

“Very happy with all aspects of the service. Commumication, cost, product and recipient satisfaction. All great. Thank you”

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Posted 7 years ago

“WOW. Fantastic service. My daughter was thrilled. Would definitely recommend you and use your company again. Thanks”

Serenata Flowers 5 star review on 14th May 2018

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews