Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Bella bouquet. Great fresh flowers beautifully presented and delivered to my mum on time for Mother's Day.”

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Posted 6 years ago

“Website, confirmation of order, payment, delivery, flowers, extras.... All top class service, I will definitely be recommending to others and will use your services again.....”

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Posted 6 years ago

“November 22nd 2018 Received the most fabulous flowers from Serenata this afternoon and they are absolutely fabulous. The quality is superb and they are so fresh. Thank you Serenata, I truly cannot understand the negative reviews. Margaret”

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Posted 6 years ago

“I always send Serenata flowers. The company are trustworthy, the flowers last a long time and are reasonably priced. Can't praise them enough.”

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Posted 6 years ago

“Fast delivery. Work weekends. Good price. I use your service everyyear ordering from Russia flowers Thank you”

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Posted 6 years ago

“The best flower company ever ordered for many family and friends and never let down flowers are beautiful service exemplary beautiful flowers great price 🙂🙂”

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Posted 6 years ago

“I didn't see the bouquet but my mum said that it was the nicest she had ever received. It arrived on time with no fuss.”

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Posted 6 years ago

“Excellent value, excellent communications keeping me updated about delivery, beautiful bouquet, my friend sent me a picture and was delighted!”

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Posted 6 years ago

“Very happy with delivery Updates on websites Beautiful Rose plants”

Serenata Flowers 5 star review on 25th July 2018

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Posted 7 years ago

“Lovely flowers delivered when requested.”

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Posted 7 years ago

“Flowers were delivered on time and in great condition. The arrangement was beautifully made and very attractive, fresh flowers. Have ordered the blue orchids for my manager, she was so happy with them and loved them. Thank you very much!”

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Posted 7 years ago

“My Mother was thrilled to receive her birthday bouquet, (on time as I'd requested)! Since I live in the United States and was unable to be with her on her special day, I too was very happy imagining her smile when she received your "beautiful" flowers. So, thank you so much for making both of our days! P.S. It's important to me to purchase goods and services from local suppliers, whenever possible, especially when my tiny contribution helps to keep the economies of lovely communities, such as Wickham, healthy and thriving.”

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Posted 7 years ago

“Have used Serenata several times and would always recommend them. Always delivered as requested, recipients always very pleased with the quality, and say the flowers last several weeks. From my perspective, they are inexpensive, so I can happily send for more “ordinary” events, ie not only for very special occasions, and the order /delivery process is well communicated. Thank you”

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Posted 7 years ago

“Easy online ordering, rapid response to my one online query, delivery as promised. Excellent value overall.”

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Posted 7 years ago

“The flowers were delivered in perfect conditions in time (roses, chrysanthuma..). Good service.”

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Posted 7 years ago

“Delivery was on time great service.”

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Posted 7 years ago

“Were given a time slot for delivery & was on time & courteous”

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Posted 7 years ago

“Wonderful flowers great services”

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Posted 7 years ago

“I was kept informed of delivery progress. Recipient said that flowers were beautiful.”

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Posted 7 years ago

“The flowers were absolutely gorgeous and my mother was more than happy with her birthday gift . Kept informed of delivery times too”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews