Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for the absolutely beautiful flowers you sent me – my favourites, Roses and Lillies! They arrived in perfect condition and are now looking fabulous in the sittingroom - Msg from the lady who received the flowers .....”

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Posted 6 years ago

“I was absolutely thrilled that the flowers were sent to my friend so quickly and you sent me email texting that they'd arrived. My friend was so happy with flowers and even said they were the nicest brunch of flowers she'd been sent. So I'd just like to say thank you”

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Posted 6 years ago

“Flowers were received quickly and recipients were very pleased with them”

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Posted 6 years ago

“the flowers i sent to my friend made her very happy ...she said they were beautiful, so that made me very pleased and very happy.”

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Posted 6 years ago

“Right colour, right time, happy birthda”

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Posted 6 years ago

“Fabulous service, beautiful flowers and even delivered on a Sunday for my mums birthday A+”

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Posted 6 years ago

“Very surprised to see some negative comments as personally I have always had such excellent service from this company. The fabulous roses arrived on a Sunday as requested, and in the morning thankfully as we were going out. My husband was delighted and they are absolutely perfect! I wouldn’t hesitate to recommend Serenata Flowers.”

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Posted 6 years ago

“Beautiful flowers ordered on Thursday morning arrived Friday morning. My daughter was delighted with them. Kept up to date with the delivery. Excellent service - as always!”

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Posted 6 years ago

“did exactly as we asked,product was excellent ans spot on time.thank you all.”

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Posted 6 years ago

“beautiful flowers , quick delivery and easy to buy from. karen”

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Posted 6 years ago

“My daughter was really pleased and thought they were beautiful when she received them so that made me happy.Thank you for your service I will certainly use you again should the need arise.”

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Posted 6 years ago

“Excellent service and great to receive regular emails on status of order including time of delivery Recipient delighted with flowers - beautiful”

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Posted 6 years ago

“I couldn't find the flowers I wanted but serenata found just the right ones and even started off the order for me to complete online. The flowers arrived the next day and my sister was delighted with them. They were just as described, in bud to last longer with one bloom out showing the colour was perfect too. I am very pleased.”

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Posted 6 years ago

“Recipient was delighted with the quality. I have used Serenata Flowers previously which were also well received and shall continue to do so. Thank you”

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Posted 6 years ago

“Nothing not good, delivery and communication was exceptional. First choice in the future. Thanks to all. Roger”

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Posted 6 years ago

“Always amazing bouquets . I’ve bought & received many & always beautiful. I also love the messages you send regarding dispatch & arrival , they always bring a smile . Thanks Serenata Flowers , you brighten our days ! 💐 xx”

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Posted 6 years ago

“Easy process to order. Orders taken until late evening for next day delivery. My daughter was thrilled with the bouquet - plenty of blooms in it. Would thoroughly recommend Serenata Flowers!”

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Posted 6 years ago

“Delivered on time in great condition”

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Posted 6 years ago

“exactly like the picture. Very happy. A beautiful bunch of flowers”

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Posted 6 years ago

“Very help full with the order and arrived on time in perfect condition Thank you SERENATA FLOWERS x”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews