Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick responce when i made mistake with order. Thanks”

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Posted 7 years ago

“Excellent service! Serenata kept me up to date with the order and delivery with fab, funny email! The flowers arrived in good time and although I haven't seen them, my friend who received them said 'beautiful '. I would certainly recommend serenata and will use them again myself .”

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Posted 7 years ago

“Really quick delivery and lovely fresh flowers”

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Posted 7 years ago

“Excellent service, broad choice of flowers to choose and able to purchase a card too.The flowers were delivered the very next day which I found impressive.”

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Posted 7 years ago

“Did what it said on the label”

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Posted 7 years ago

“A nearly forgotten birthday for a good friend. Serenata Flowers saved the day. Next day delivery although order only placed the evening before. My friend was thrilled with the lovely basket of flowers plus the chocs and message. Thankyou so much! And all at a very reasonable price.”

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Posted 7 years ago

“Great service and fab flowers”

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Posted 7 years ago

“Good service looked good on arrival”

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Posted 7 years ago

“Have received a few lots of flowers from Serenata and they last for up to 5 weeks -lovely flowers and would recommend them to everyone x”

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Posted 7 years ago

“Brought a smile to girlfriends face that meant a lot to me”

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Posted 7 years ago

“Lovely big bunch of gorgeous fresh flowers. Delivered on time. Mum loved the flowers and cake.”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Easy to use site. Prompt and courteous delivery and beautiful flowers.”

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Posted 7 years ago

“My friends were delighted with the beautiful arrangement which was much admired, well done you !”

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Posted 7 years ago

“Flowers were superb. Delivered on time and excellent value . For my daughters 50th Birthday and she was delighted .thank you for making her day special”

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Posted 7 years ago

“Persevered with a delivery to a new housing estate which wasn't yet on the map. (Detailed instructions were given) Recipient was very pleased with the product.”

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Posted 7 years ago

“Friend received her flowers on time. Said they looked lovely and smelt beautiful”

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Posted 7 years ago

“Good communication and speedy delivery.”

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Posted 7 years ago

“Have used Serenata a lot this year for various birthdays and get well soon and other occasions - they have an excellent range and are extremely competitively priced which keeps me coming back! They also have greta add ons should you want them.”

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Posted 7 years ago

“My wife love it so much! Thank you”

Serenata Flowers 5 star review on 18th April 2018

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews