SEUR Reviews

Name: SEUR
Rating: 1.06

1.1 Rating 266 Reviews

2 %

of reviewers recommend SEUR

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Metrics

1.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong is that this shitty company is STILL in business 😡😡😡 The lie day after day saying attempt delivery, wrong address, no body home ABSOLUTE BULLSHIT THEY SHOULD BE CLOSED DOWN 😡😡😡”

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Posted 3 years ago

“I would give zero stars if it was possible. the worst of the worst ever!! I keep calling them everyday to manage a delivery of my order, they keep telling me that it will be delivered, which did not happen until now. it has been almost 20 days now that I still waiting for a delivery. they don't respond to claims or any messages to costumer services. I am pretty sure that my order was lost on the way, which is something they are not willing to confirm.”

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Posted 3 years ago

“these criminals never delivered my amazon package and are not responding. I am boycotting amazon as long as they work together with seur”

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Posted 3 years ago

“Worst delivery service, they don't care at all, keep putting wrong post code in our deliveries and then say unable to deliver, other Carriers manage to deliver, so angry that they are used at all for the purpose they are paid for. Unbelievable!!! You can't even put your case to anyone and get reasons why, all we get is incorrect post code, failed to deliver 🤬🤬🤬”

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Posted 3 years ago

“They destroyed a package of cost 1800 euros.”

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Posted 3 years ago

“Worst delivery company ever!! Always goes to wrong address and usually delays your packages. This isn't the first time, if you have other options for deliver, DO NOT CHOICE SEUR! many many times they annoyed me because of this poor service! That's just unbelievable!”

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Posted 3 years ago

“Don't use this company. They are the worst company that I have had experience dealing with. And to top it all of, they have no customer care at all. I refuse to buy anything from any business that uses this delivery service. As they fail in that exact thing! To deliver. Useless.”

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Posted 3 years ago

“La peor compañía de transporte del universo!! No llaman por teléfono antes, casi nunca las entregas a tiempo. ¿ En qué cabeza cabe que hay que estar en casa todo el día todos los días hasta que a Seur le de la gana de entregar un paquete? Pésimo, no veo la hora de que quiebre de una vez para no tener que padecerla más.”

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Posted 3 years ago

“I bought something on amazon and Seur was responsible for delivering the package. After a week I have not received it and I do not think I will receive it. Apparently Seur steals the packages that he is supposed to deliver”

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Posted 3 years ago

“Organising my delivery on Fuerteventura island I have asked to deliver from 9 till 13.00, but they didn't. With the online shop from which was delivery we asked the transport company twice to deliver parcel only in these hours. In my order history they wrote that I wasn't at place, what is completely wrong. The only option they offer to me now is to drive 100 km to the nearest pick up store. So the question for what I have paid 25 euros???”

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Posted 3 years ago

“could not deliver to my address, recieved no phone call or message, changed the delivery to a known pick up location again no message or email to tell me parcel was delivered. Total lack of communication.”

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Posted 3 years ago

“They damaged my package and refuse to pay me 600€ that I should have according to the insurance I paid for. They hang up on me more than 10 times. They lie and refuse to answer on your questions. Never EVER use SEUR.”

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Posted 3 years ago

“¡ineficiente! ¡Desgraciadamente Desigual los utiliza para enviar sus mercancías! extremadamente difícil de contactar. Llamado: 977544151 pero sin ayuda. Cuenta de Twitter: no ayuda. ¡Todavía estoy esperando!”

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Posted 3 years ago

“they don't even deserve one star. haven't seen such a mess in my entire life. they don't show up, telling the customer is on vacation, they put "delivery incident" in the system and no one knows what doesn't really mean. This is the worse company on earth!”

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Posted 3 years ago

“The shittiest company on Planet earth. AVOID AVOID AVOID!”

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Posted 3 years ago

“I could copy-paste any of the complaints below as everything as been said: They pretended I wasn't home while I was home, tracking the little truck on my computer every minute coming to my place to studently putting an error message saying I wasn't home! Then, you try to talk with a human being to solve your problem but always end up with automated service...the only place you can be answered by a human is via messenger where she shows absolutely no interest on your problem just mentioning the new delivery date. basically, their customer service is quasi inexistent.”

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Posted 3 years ago

“I would give them a 0. I have had items sent to me on two occasions and they failed to deliver it correctly both times. They said the address incorrect even though it was correct on their site. They also failed to get in touch to let me know that a delivery had been attempted. I had to chase it up both times and their calls go straight into the answerphone and someone gets back to you 4 days later. Terrible service.”

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Posted 3 years ago

“Would give this appalling company no stars if it were possible. Failed to deliver the parcel on two occasions, causing me to wait indoors each time for more than twelve hours. On neither occasion did they tell me the parcel would be delayed, this despite having my contact details. They then lied, saying the parcel would definitely be delivered the following day. Again, no text message, no email, no call to advise me of their failure. Probably the most appalling service I have ever experienced from any company. They are absolutely dishonest, shamelessly so. Run a mile from this so-called delivery company.”

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Posted 3 years ago

“terrible service, every time the parcel doesn't arrive, the phone customer service is terrible, no one answers, or the automated software doesn't understand anything, THE WORST”

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Posted 4 years ago

“Son la peor compañía de repartos de españa. El servicio de atención al cliente es completamente inútil y faltan el respeto. No entiendo cómo las empresas y personas siguen eligiendo a esa mierda de empresa para sus repartos. Espero sinceramente que se fundan y se queden todos en la calle.”

Helpful Report

Posted 4 years ago

SEUR is rated 1.1 based on 266 reviews