SEUR Reviews

Name: SEUR
Rating: 1.06

1.1 Rating 299 Reviews

1 %

of reviewers recommend SEUR

Company Reviews

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Metrics

1.1

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought something on amazon and Seur was responsible for delivering the package. After a week I have not received it and I do not think I will receive it. Apparently Seur steals the packages that he is supposed to deliver”

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Posted 3 years ago

“Organising my delivery on Fuerteventura island I have asked to deliver from 9 till 13.00, but they didn't. With the online shop from which was delivery we asked the transport company twice to deliver parcel only in these hours. In my order history they wrote that I wasn't at place, what is completely wrong. The only option they offer to me now is to drive 100 km to the nearest pick up store. So the question for what I have paid 25 euros???”

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Posted 3 years ago

“could not deliver to my address, recieved no phone call or message, changed the delivery to a known pick up location again no message or email to tell me parcel was delivered. Total lack of communication.”

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Posted 3 years ago

“They damaged my package and refuse to pay me 600€ that I should have according to the insurance I paid for. They hang up on me more than 10 times. They lie and refuse to answer on your questions. Never EVER use SEUR.”

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Posted 3 years ago

“¡ineficiente! ¡Desgraciadamente Desigual los utiliza para enviar sus mercancías! extremadamente difícil de contactar. Llamado: 977544151 pero sin ayuda. Cuenta de Twitter: no ayuda. ¡Todavía estoy esperando!”

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Posted 4 years ago

“they don't even deserve one star. haven't seen such a mess in my entire life. they don't show up, telling the customer is on vacation, they put "delivery incident" in the system and no one knows what doesn't really mean. This is the worse company on earth!”

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Posted 4 years ago

“The shittiest company on Planet earth. AVOID AVOID AVOID!”

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Posted 4 years ago

“I could copy-paste any of the complaints below as everything as been said: They pretended I wasn't home while I was home, tracking the little truck on my computer every minute coming to my place to studently putting an error message saying I wasn't home! Then, you try to talk with a human being to solve your problem but always end up with automated service...the only place you can be answered by a human is via messenger where she shows absolutely no interest on your problem just mentioning the new delivery date. basically, their customer service is quasi inexistent.”

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Posted 4 years ago

“I would give them a 0. I have had items sent to me on two occasions and they failed to deliver it correctly both times. They said the address incorrect even though it was correct on their site. They also failed to get in touch to let me know that a delivery had been attempted. I had to chase it up both times and their calls go straight into the answerphone and someone gets back to you 4 days later. Terrible service.”

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Posted 4 years ago

“Would give this appalling company no stars if it were possible. Failed to deliver the parcel on two occasions, causing me to wait indoors each time for more than twelve hours. On neither occasion did they tell me the parcel would be delayed, this despite having my contact details. They then lied, saying the parcel would definitely be delivered the following day. Again, no text message, no email, no call to advise me of their failure. Probably the most appalling service I have ever experienced from any company. They are absolutely dishonest, shamelessly so. Run a mile from this so-called delivery company.”

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Posted 4 years ago

“terrible service, every time the parcel doesn't arrive, the phone customer service is terrible, no one answers, or the automated software doesn't understand anything, THE WORST”

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Posted 4 years ago

“Son la peor compañía de repartos de españa. El servicio de atención al cliente es completamente inútil y faltan el respeto. No entiendo cómo las empresas y personas siguen eligiendo a esa mierda de empresa para sus repartos. Espero sinceramente que se fundan y se queden todos en la calle.”

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Posted 4 years ago

“I'd give no stars if I could get messages saying incorrect address, funny how every other delivery services find it. Do not buy from companies that use them.”

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Posted 4 years ago

“lo peor que exciste pesimo servicio al cliente”

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Posted 4 years ago

“Very unprofessional courier services book a parcel from UK to Spain. DPD works with SEUR no update for the parcel more then 15 days . In SEUR online tracking system is shown in custom clearance and in DPD online tracking it's attempt to deliver no one home and in fact everyone is home they LIE even they did't drop any note for the missing of delivery .Very Bad Services please hire capable people how do there job with honesty .”

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Posted 4 years ago

“Absolute joke of a company... If you buy anything and these cowboys are the couriers cancel the order immediately.. I'm shocked that a company so incompetent gets any trade. We have over the past 12 months had 7 deliveries where this outfit have messaged to say they have the parcel and given a delivery date....Not one has been delivered, they cant find the address, this urbanization has been here 40 years put in the address in any search engine and it gives you directions right to the door, and their favourite excuse they called but you weren't home... so they arrange to deliver again the next day between 8am and 10pm so a second day where you stay in waiting and again nothing.. And guess what! the exact same thing has happened today, so that's delivery number 8 not delivered... You couldn't make it up. They should be embarrassed to call themselves couriers...”

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Posted 4 years ago

“aguantan el paquete en la franquicia de destino con la excusa que la direccion no la entienden o esta mal y no lo entrega al destinatario”

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Posted 4 years ago

“Paquete no tiene seguimiento, se pierde, se devuelve a la direccion incorrecta y cuando llega a la direccion de devolucion correcta esta abierto y han ROBADO parte del contenido. Tendria que ser denunciable, unos sinvergüenzas vamos. Recomiendo que no los useis nunca, para tener servicios asi mejor no tenerlos!”

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Posted 4 years ago

“lo peor de lo peor,pessimo servicio”

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Posted 4 years ago

“The worst service ever! No respect for the client, it’s my first and last experience with them.”

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Posted 4 years ago

SEUR is rated 1.1 based on 299 reviews