Sewoong International Reviews

Name: Sewoong International
Rating: 3.64

3.6 Rating 1,366 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service,product was as ordered”

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Posted 5 years ago

“The product ships from S Korea so it will take a very long time to arrive in the USA. It did arrive in good condition, but well past Christmas.”

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Posted 5 years ago

“I received the bicycle basket good quality but smaller than I expected”

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Posted 5 years ago

“Re Order No., 1710011149. No goods, no refund, no response to emails. I guess as 14 months has passed I'll have to give up. A huge risk dealing with this company. It's not a mistake I'll make again.”

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Posted 5 years ago

Sorry for that. According to the tracking information, your item was returned to us because of unmarked reason. We have tried to find the reason from EU custom office. But there were no reason. Anyway We will cover the order. We already removed all your detail data because we cannot keep details more than 3 months. Please contact to us. support@bicyclehero.com

Posted 5 years ago

“Arrived safely, correct order. Everything good. Thanks.”

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Posted 5 years ago

“Very good service. Thank you”

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Posted 5 years ago

“I never received my order. No Item and no Money!!”

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Posted 5 years ago

Sorry to delay the delivery. The replacement part was arrived at Amsterdam for EU custom clearance. We already claimed to the EU courier for custom clearance. As soon as they update it, we will notify by email again.

Posted 5 years ago

“Speedy delivery of hard to find item.”

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Posted 5 years ago

“Excellent !”

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Posted 5 years ago

“These are the best lights I've come accross, it's a shame Exposure don't make then with removable batteries anymore - it's so much more convenient to carry spare batteries, swap them out when needed and charge the flats at home. Delivery took quite a long time but Sewoong checked in with me to see if I'd recieved them and gave me updates on shipping progress. This kind of service makes a big difference.”

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Posted 5 years ago

“Well priced and delivered on time, perfect.”

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Posted 5 years ago

“Paid for the item and emailed twice to say I had not received it...I got no reply and am still waiting for the item to arrive....poor service”

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Posted 5 years ago

Your order was tried to deliver on 23th Dec. You were not at home. Please check your tracking. PARCEL 1710012*** order no 17100120*** value 9.89EUR weight 0.115kg description ABC code ABC91665683 shipping method APEX Tracked tracking number 846937934***** pickup/prealert date 11-12-2019 date created 13-12-2019 name Shaun **** name 2 postal code PA2 7NT country United Kingdom supplier Hermes UK TRACK & TRACE INFORMATION date status comment 23-12-2019 14:35:00 Delivery Attempted Courier to Re-attempt 23-12-2019 10:25:00 Out for Delivery Delivery 11:00 - 15:00 today 23-12-2019 09:53:00 Out for Delivery Out For Delivery 21-12-2019 03:50:00 In Transit Processed at Hermes Hub

Posted 5 years ago

“bonjour je n'ai toujours pas reçu mon mon article ? cordialement DM”

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Posted 5 years ago

“fast shipping. smooth transaction. item received in good condition. sizing abit small. recommended 1 size bigger.”

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Posted 5 years ago

“Ordered and received a Cinelli frame and Shimano brake levers and brake calipers, paid direct by card not PayPal. They have competitive prices on a lot of hard to get or otherwise unavailable things, with cheap or free delivery. The frame came from USA to Aus via Sth Korea in 5 weeks, very well packaged in original box. That was 2 weeks longer than advised, and communication response was slow, but updates were given after 2 days, and item was tracked with UPS. So very happy with what I ordered and received, having regard to the pricing and lack of availability elsewhere. Would use again provided I’m not in a hurry. The site is genuine with good if slow service, compared to CRC or Wiggle.”

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Posted 5 years ago

“I have not received my item yet”

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Posted 5 years ago

Sorry to delay the delivery. Your order was arrived at Sydney on 24th Dec. However all AU post delivery takes more than other season because of Fire. We will keep checking it with the courier. We will notify you again.

Posted 5 years ago

“I have not recieved my package as yet”

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Posted 5 years ago

Sorry to delay the delivery. AU custom seems delay the process than regular season. We just checked the tracking and it is in Sydney. I think you can get it in this week. We expect you can get it in 12 work days. It's on its way Most recent update Item processed at facility SYDNEY NSW Date & timeThu 19 Dec • 6:26am Tracking history Events in the tracking history are listed from the most recent event to the oldest. Column header Details Column header Date & time column details, Arrived awaiting clearance (Inbound) SYDNEY NSW column time and date,Wed 18 Dec • 7:17am column details, International departure '- enroute to Australia SEOUL (KR) column time and date,Mon 9 Dec • 9:43am column details, Received item from Sender (Outbound) KR-14047, SOUTH KOREA column time and date,Fri 6 Dec • 12:55pm

Posted 5 years ago

“at 1st i was sceptical after reading some review over the internet, but they do provide good value items and items not available in my country but i want,i was struggling... but hey wait....not all review are bad, some ppl do receive their item on time and in 1 piece,for me... on time is not a issues, i only wanted the stuff to arrive on my hand, so i give it a try, Dada...it here, i am so happy as i sold my ex bike with the saddle, after that only i release my country distributor do not carry the model i want, and i found it here with good price, i would say i definitely will order again, good job bicycle hero you make me happy on my birthday month TQ”

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Posted 5 years ago

“I havent received my Order yet.”

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Posted 5 years ago

We just tracked your item. It was passed EU custom clearance in Amsterdam and moved to Germany by DHL Yesterday. We expect you can get it in this week. From Netherland to Germany it will take only 2 ~ 3 work days. We will keep track it.

Posted 5 years ago

“Speedy delivery!”

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Posted 5 years ago

Sewoong International is rated 3.6 based on 1,366 reviews