SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took car in for annual service. Car was ready at alotted time but in meanwhile I had received a text report of "red" work that needed doing. On arriving to pick up the car was told that I would be given an appointment for the "red" work to be done in 6 months time. I am very disappointed about that. The whole point of the manufacturers extended service period is to make things more convenient for the customer. In fact extended service periods initially were promoted as a selling point. I do not expect to have that convenience of an annual - once a year- service taken away by the dealer. I expect to have all of the work done in one day as was a l ways the case until a couple of years ago. This is the second time this has happened to me and I am very unhappy about it.”

Helpful Report

Posted 6 years ago

“Recieved a car with multiple problems and failed to return my deposit. Only after going in to complain that they have been resolved due to help from sales director Shaun who was very helpful.”

Helpful Report

(Middlesbrough) - Posted 6 years ago

“I have recently purchased a new Mazda 2 Sport, from Sgpetch Middlesbrough Southbank. My experience begins. I was assured that I would collect my car, with the Grand opening of Sgpetch new showroom Southbank 5th July. I ordered my new Mazda on 26th of June. I received a text , not a phone call from the sales person. Craig Brown informed me that my car had been damaged in transportation. I contacted Mazda complaints department and voiced my disappointment. They informed me that they were not aware of any damage to my vehicle during transportation. I was then given another date 15 th July . Only to be informed that the transportation vehicle was stuck in a port somewhere in England. 17th July, I was told. I text the salesperson the day before. Informed me that my car was 100% ready. At last, well almost. I pulled into the showroom 30 minutes early, at this point I received a phone call. I informed the sales person I had already arrived. They were having technical issues and were unable to register the vehicle. Frustrating to say the very least. I once again contacted Mazda’s Stuart Stringer (Complaints department). Within the hour issues had been resolved. At last my new car. However I discovered more issues. There was no locking nut for my alloy wheels. The number plates hadn’t been secured correctly, they had stickies holding my new number plates to the car. I discovered this, the next day when they had fallen off the car. Purchasing a new car shouldn’t be that difficult. Craig Brown has promised Argos vouchers £50, too which I haven’t received. Despite repeated text and assurances from Craig Brown.”

Helpful Report

Posted 6 years ago

“Not very happy not kept informed about a delay for three months car delayed .”

Helpful Report

(Durham) - Posted 6 years ago

“Bought a car 2 weeks ago. Sales man added the £20 for road fund licence to finance without asking. Deal included a set of mats. On day due to pick car up sales man adv car tax was £145. Adv, I would pay this direct to dvla. Went to pick car up, no mats and parts dept closed but was told would get the mats to me in two days. Also told could not take £20 off finance or refund it. Not offered anything in lieu of it either. 2 weeks on, no mats, so complained. Again promised mats and a boot liner in lieu of £20 by Weds 1st May and the delivery method would be conf Tuesday 30th April. No confirmation and no mats have arrived. Emailed sales man to chase up. No reply just a request to provide this review. Not impressed”

Helpful Report

(Middlesbrough) - Posted 6 years ago

“Sales person Guy Gibson could not be faulted for the service given. But not happy about the promised delivery date,which was the main reason they got my sale over and above the rivals, not happening and the quality of the work carried out by the workshop on my new car was absolutely dreadful. No official apologies or recompense offered.”

Helpful Report

(Audi) - Posted 6 years ago

“The sales process recieved from Victoria was brilliant from The start. Until the manager got involved. We went in to complete the relevant paperwork. Chelsie was rude, and very aggressive in the way she spoke , a real shame considering. Will not be returning our custom in the future. Customer service has gone down hill!!!!”

Helpful Report

Posted 6 years ago

“5 things incorrect with our car . Eg no owners manual , no aerial , Rear shockers had to be replaced , no SD card For sat nav , and rear parking sensors had to be replaced . This was on a one year old car . At Darlington S G Petch”

Helpful Report

(Audi) - Posted 6 years ago

“Went to upgrade our car. The salesman was very intimidating and only showed us one “available” car which my husband was happy with. It was only when we got home that we saw on their website a few cars we could have chosen from. We weren’t offered any other options for cars given the forces discount my husband could have received. I’d have also thought that spending so much on a car that we would at least have been given car mats! Perhaps when we upgrade our other Kia, we will go to another dealership or speak to a less intimidating sales rep who has been there longer and knows more about giving the customer what they want.”

Helpful Report

(York) - Posted 6 years ago

“Alloys needed refurbishing on a car I bought from here which they kindly sorted out quickly so I could pick the car up about 4 days after purchasing it. However both wheels on the rear of the car then had to have a valve resealed due to this not being done by whoever did the alloy refurb. Tried to make the garage aware of this and at first they suggested I had a puncture which it wasn’t and once I’d had the wheels checked to confirm the issue I then tried to advise the garage of this again and they said the tyre pressure warning light could be coming on due to cold weather even though I had the car checked at this point and told them there was a problem. I kept getting told if there’s any issues with the car to let them know but felt like as soon as I’d bought the car they weren’t interested.”

Helpful Report

(Middlesbrough) - Posted 6 years ago

“what can I say on delivery to me parts of the car including engine were filthy. this was rectified but too late. the thrill of purchasing a brand new car was squashed as mine resembled a second hand car. whilst rob the salesman and the sales manager were great this car was far from the standard I expected. valeter get your finger out”

Helpful Report

(Durham) - Posted 6 years ago

“I went to pick up my car and it was covered in bird muck, dirt marks and some micro scratches. Inside the car had not been detailed very well with muck on the drivers instrument display binacle. Dispite the sales man having driven the car to fuel it he had not thought it necessary to sort it out and had to be asked three times to sort it out. I also negotiated a full tank of fuel with the sale but was only give 3/4 tank, a small but annoying thing after the rest of the issues.”

Helpful Report

(York) - Posted 6 years ago

“I bought an Abarth here. The car had a great many stone chips on it and I had to fight hard to get this remedied. Phone calls were often not returned. I was given a verbal quote for parking sensors of under £100. I had it done and had a bill for £156. I complained about this but basically nothing has been done and since my daughter bought an Abarth elsewhere (wise woman) I have heard nothing. I would not buy from them again”

Helpful Report

Posted 6 years ago

“Problems from day one when I selected the car that I wished to purchase. There was a problem that the log book had been put in someone else's name so it had to be sent back to the DVLA. This then took 3 weeks to return. When I finally went to pick my car up I was told that there was another problem with documentation so I waited another two weeks for this. I was given a fleet car as a replacement from then but all this time there was a complete lack of communication.”

Helpful Report

(Audi) - Posted 7 years ago

“The after sales service was appauling. I had my car 4 days and it broke down whilst driving. I phoned SG PETCH hoping for some assistant but they just fobbed me of saying that they dont have a recovery truck to come collect the car. So i had to arrange my own recovery. Upon arrival at the store not 1 member of staff came to speak to me or apologise for the situation, which is shocking customer service.”

Helpful Report

Posted 7 years ago

“When I originally agreed purchase of vehicle I stipulated it would include the fitting of a roof film as the car is used for driving tuition. I supplied the film, it was not fitted until I threatened to reject the car under sale of goods act and that I would not use S G Petch for servicing of both my vehicles and that I would not return to buy a vehicle in the future, stress I did not need.”

Helpful Report

(Durham) - Posted 7 years ago

“Poor deleting of car on purchase. New mats ordered for car and not available on purchase day turned out to be a used set.”

Helpful Report

(Audi) - Posted 7 years ago

“Waiting for parts we thought they would have them in stock in the parts dept. Then were told it would be a few days and we are still waiting over two weeks later.”

Helpful Report

(Audi) - Posted 7 years ago

“The car itself I am very happy with although there was 4 dents and some paintwork damage which I pointed out and was assured would all be sorted when I picked it up which when I came to pick up my car they had just painted over the dents not removed them and touched in the some of the scratches and chips but the quality of the touch ins was terrible and made the damage no less visible so I handed the car back and was assured when I picked it up again that they would all be done and some were yet the standard wasn’t anything special and only 3 our of 4 debts were removed and others were missed I can’t fault the staff and sales person they were more than accommodating but the quality of bodywork isn’t very good at all”

Helpful Report

(Durham) - Posted 7 years ago

“Hard to get a fair deal, communication within the branch is appalling and I didn't feel like a"VIP" customer. Car was eventually collected four days after it was promised.”

Helpful Report

(Audi) - Posted 7 years ago

SG Petch is rated 4.8 based on 5,365 reviews