SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A smooth and easy experience.”

Helpful Report

(Darlington) - Posted 5 years ago

“Have been driving for 53 years and can say without hesitation, the service I have received over the past 6 1/2 years from buying first new Kia Ceed car from them in 2013, followed by 6 1/2 years of excellent servicing on the vehicle and now another new Kia Ceed two weeks ago, has been the best over those 53 years.”

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(York) - Posted 5 years ago

“I think all the staff at Middlesbrough SG Petch are amazing . They are so friendly and helpful all of the time . I've had lots of cars from SG Petch over the years and would be very reluctant to go anywhere else . Becky from Middlesbrough has been amazing over the years . Thank you so much SG Petch ............”

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(Middlesbrough) - Posted 5 years ago

“Excellent service. Gary Maugham was very helpful and efficient without being pushy which I appreciated very much. He allowed me to borrow a demonstration car and gave me time to reach a decision”

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(Middlesbrough) - Posted 5 years ago

“Very pleased with customer care,from start to finish.we love the car,thank you:)”

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(York) - Posted 5 years ago

“The salesman didn't know car had adblu tried to make general conversation no reply Said he would call me got a video of him talking how do you talk to that no call Video call is not for me”

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(Darlington) - Posted 5 years ago

“I went in curious about my car finance situation and walked away with a new deal. Everyone is always helpful and friendly especially Lauren and Callum, they remember you from previous cars purchases.”

Helpful Report

(South Bank) - Posted 5 years ago

“found the car my wife wanted on autotrader. Long distance purchase and collection (>100 miles) but all dealt with efficiently by Jonny at the York branch. Many thanks to Jonny for a quick and easy strees free car purchase”

Helpful Report

Posted 5 years ago

“Excellent service throughout. I didn't feel under any pressure as I have done on previous occasions when dealing with other garages. Everything was carried out in a calm and professional manner.”

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(York) - Posted 5 years ago

“The purchase went very smoothly and the documentation and helpful advice was professional and friendly”

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(York) - Posted 5 years ago

“Very helpful”

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(South Bank) - Posted 5 years ago

“Straight forward, polite, helpful, We travel from Filey to use this dealership, I think that says it all.”

Helpful Report

(Darlington) - Posted 5 years ago

“Mark was professional and helpful.”

SG Petch 5 star review on 3rd November 2019

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(Darlington) - Posted 5 years ago

“Very pleased with our new Mazda3 sport. Thanks to Guy Gibson who was very helpful throughout the purchase.”

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(Darlington) - Posted 5 years ago

“I was more than happy with the attitude,service and friendly advice during my recent purchase.You will be my first port of call in the future for my next vehicle as and when required!!”

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(Middlesbrough) - Posted 5 years ago

“A friendly and genuine top quality service - my best car purchase experience to date by far! Not only were the Richmond branch willing to take their time to bring a vehicle down from Durham for me to test drive, they gave me a thorough test drive experience for half an hour without bombarding me with sale jargon. I felt relaxed and well informed when weighing up if the car was right for me and there was no pressure put on me to buy. Richard and his manager were very helpful and went the extra mile to make sure I was 100% happy with the standard of the car and the deal. They also kept me up to speed via text and calls. I would definitely return to Richmond in the future and would strongly advise my friends to use this garage. Thank you also to Joseph for arranging finance. Joseph was very friendly and positive. All round brilliant customer service! Well done team!”

Helpful Report

Posted 5 years ago

“Took my Hyundai Tucson to SG Petch Hyundai Durham garage for it’s MOT due to it been closer than Gateshead Hyundai garage. Just under 3 years old and came back with both rear shock absorbers needed replacing and all 4 tyres cracked. Was advised to get changed as soon as I could. Done some research and found shock absorbers were under warranty. Called back and got booked in, why didn’t garage say this on pickup? As for tyres told it’s not their problem even though all four, reported cracked. Had car in again and was referred about tyres to ring Hankook. Talked to Hankook and said garage would deal with it if I bought new and probably get refunded difference on wear. Rang garage and wanted no part. They called Hankook and basically said the garage where I bought car from had to deal with it. Called Evans Halshaw and were happy to help, they couldn’t understand why SG Petch wouldn’t deal with problem. Never going to deal with this garage again. Poor customer service and no interest if there’s any problem.”

Helpful Report

Posted 5 years ago

“Good Morning I bought a car from you and on the first day at to take it back with brake issues, this was rectified with new callipers and pads. returned to pick my car up only to return it back again1 hour later with faulty sensors. This was worked on and a loan car was issued ! I have now got my car back all ok just waiting for the wheels to be touched up and my mud flaps fitting on Thursday 31/10/19 then hopefully I should have trouble free motoring for a few years. Regards Brian Collins Nissan Juke Nismo”

Helpful Report

(York) - Posted 5 years ago

“Thanks to Garry and Petch team happy with latest I 10”

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(Middlesbrough) - Posted 5 years ago

“After sales service from the Middlesbrough branch is disgusting. bought a second ix35 with white powder marks on the wheels, arranged to get them replaced but after 10 months the wheels were the same. agreed to pay half and when I went to collect the car only 3 wheels had been replaced and was informed by Laura Williams that if I wanted the forth wheel replaced I would have to pay full price, I have purchased my cars from this branch for many years and dealt with Tony Hill who is fantastic sales guy. I was told that the manager would ring me ? still waiting after 3 months. would not recommend SG Petch Middlesbrough”

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Posted 5 years ago

SG Petch is rated 4.8 based on 5,365 reviews