SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,374 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor on getting the basics correct. First car purchase from Darlington had another customers service pack put in the glovebox, no attempt was made to rectify this I had to return to the dealership and wait for them to sort the correct service package out after I’d been told it was ready for collection. Second car purchase from the Durham branch, after 2 weeks they still have not notified the DVLA about change of ownership. Contacted dealership, no apologies or call back to say they have rectified the situation. Very slap dash dealership.”

Helpful Report

Posted 5 years ago

“I was going to another garage to buy my new car , as I found some of the staff abrupt & lacking knowledge with some issues in the past , during a service during lockdown I mentioned I would be looking for a new car & Ryan ( Mazda man ) took the time to send me info on various cars & videos , so when we eventually went to look, he continued with the excellent customer service that he maintained during lockdown & got the sale . I can highly recommend Ryan , not pushy & very helpful with info on cars .”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for leaving us a review Jacqueline and we hope you enjoy your new car.

Posted 5 years ago

“The service when buying our car was first class,Chris was really helpful, and a credit to S G Petcj”

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(Durham) - Posted 5 years ago

That is great to hear Neil, Thanks for leaving us a review.

Posted 5 years ago

“Well looked after, both efficient and professional- well done !”

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(South Bank) - Posted 5 years ago

Thanks for your kind words Michelle and taking the time to leave us a review.

Posted 5 years ago

“Bought a New CX5 had no problems at all just plain and simple”

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(South Bank) - Posted 5 years ago

Thanks for leaving us a review Kathleen.

Posted 5 years ago

“Very easy to deal with listened to my requirements in a vehicle a pleasant purchasing experience. Delivered on time as none available in the U.K. when I finally made my model selection. Happy to assist in the days following my taking delivery of the vehicle with my questions on the dashboard set up and functions.”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for leaving us a review Kenneth and we hope you enjoy your new car.

Posted 5 years ago

“I was treated with the upmost respect, I was not made to feel silly when I asked random questions. The salesman was extremely knowledgeable. I would not hesitate to recommend SC Petch”

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(Darlington) - Posted 5 years ago

That is great to hear Wendy. Thanks for leaving us a review.

Posted 5 years ago

“Great service”

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(Sunderland) - Posted 5 years ago

Thanks for leaving us a review Anthony.

Posted 5 years ago

“Non pressured chat with Tom who gave us excellent information and test drive of Soul before we decided. Very helpful throughout the sale, responding favourably and kindly after the sale in person and on the phone when we needed help.”

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(York) - Posted 5 years ago

Hi Peter, Thanks for taking the time to leave us a review. 😄

Posted 5 years ago

“Excellent experience.”

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(Sunderland) - Posted 5 years ago

Thanks for your review Derek 😄.

Posted 5 years ago

“I changed my vehicle at no cost and the exchange was dealt with in a fast and efficient manner. The salesman was very helpful and no pressure was put on me to make a decision. The vehicle did develop a fault after a few days however but the garage dealt with it via the warranty, picking the car up from my home, replacing the parts and returning my car home. Very good service!”

Helpful Report

(Sunderland) - Posted 5 years ago

Hi Trevor, We are glad you where pleased with the service provided. Thanks for leaving us a review.

Posted 5 years ago

“David at SG Petch was great to deal with. I'd been putting off buying a new to me second hand car due to pushy sales people. He wasn't pushy and allowed us to browse uninterrupted and take the car out for a test drive on Saturday and Sunday.”

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(Darlington) - Posted 5 years ago

Hi Alex, Thanks for leaving a review and we hope you enjoy your new car.

Posted 5 years ago

“Callum Batkin was the sales executive that I dealt with at Middlesbrough TS6 6TT. He was very patient with all of my queries and wasn't pushy with sales pitches (unlike other dealers I went to). Fab experience. 😃👍”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Hi Andrea, Thats great to hear. Thanks for leaving a review.

Posted 5 years ago

“I went to SG Petch to look foe second hand car and had read some good reviews. Due to the traffic I was late for my appointment, so the salesman was busy with another client, up stepped a salesman from the Mazda side who was very good. In fact he made me a good deal on a new Seat and part ex, that I bought New instead of second hand. His name was Simon Danks,he was cheerful and more than helpful, a credit to SG Petch.”

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(South Bank) - Posted 5 years ago

Hi Derek, Glad we could be of service and thanks for taking the time to leave us a review.

Posted 5 years ago

“Not pushy, very knowledgeable about kia cars and helpful throughout the buying process. A good team.”

Helpful Report

(Sunderland) - Posted 5 years ago

Thanks for leaving is a review Stephen.

Posted 5 years ago

“Basically, everything went really well with our purchase of the MX5. Roger was very approachable, friendly, helpful, informative and not at all "pushy." In fairness it was a very easy sale, as it was exactly the car we wanted, and there was no part exchange or finance involved, but everything did go very smoothly with clarity at every stage. Just one thing - we were surprised to find as we drove off that the instruments indicated that there were only 6 miles left before a fill up was needed, and we wondered what the £16.67 fuel charge on the bill covered, but otherwise we were very happy with the efficiency of every aspect of our purchase. The car, incidentally, is brilliant!”

Helpful Report

(Durham) - Posted 5 years ago

Hi Robert, Sorry for any inconvenience caused, your query has been forwarded to the branch. Thanks for taking the time to leave us a review.

Posted 5 years ago

“Started with looking at their website which I found detailed and friendly to move around. I listed three cars I was interested in in preference order and went up to the showroom where I found them no problem. The salesman, Ryan Robertson, was patient and knowledgeable and a great help. I ended up buying my first choice and the paperwork side of the sale went without hitch. Collection day again went without any hitch and I drove away very happy. All in all a good experience.”

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(Darlington) - Posted 5 years ago

That is great to hear Brian, Thanks for taking the time to leave us a review.

Posted 5 years ago

“Excellent friendly service from Alan, very very pleased with our new Mazda CX 30. A good deal offered straight away, so no need for messing about.”

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(Durham) - Posted 5 years ago

Hi Clive, Glad we could have been on service! Thanks for leaving us a review.

Posted 5 years ago

“I found Emma was a very helpful on buying the car no pressure given and would recommend to Family Friends”

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(Durham) - Posted 5 years ago

Thanks for taking the time to write us a review Christine.

Posted 5 years ago

“My first stop for my new cars, always get a great deal. My personal salesman Roger was very professional and nothing was a bother to him, the purchase of my new car went through quickly and to my satisfaction.”

SG Petch 5 star review on 14th June 2021

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(Durham) - Posted 5 years ago

That is great to hear Brian. We hope you enjoy your fantastic new car.

Posted 5 years ago

SG Petch is rated 4.8 based on 5,374 reviews