“I am over 75 years old and I have been buying online for many years and never come across such a terrible company as SGS-Engineering for there customer services manager. Yes many 5 star mainly for fast next day delivery, but when things go wrong, they do not deserve even 1 star. I am not rich and only on a state pension but after meeting a very poor family on holiday a few years ago I wanted to purchase a petrol strimmer for him so that he could earn a little money to feed his family. This man who lives overseas and has 4 young children and for so many reasons to list here, cannot find work and struggles to provide for his family like food clothing and even shelter. He could make a small income if he had a strimmer by cutting local peoples rough grass and shrubbery as he did once work as a gardener. I ordered a petrol strimmer from SGS and booked the shipping through a shipping company. I wanted to send it as it was delivered to me from SGS already boxed up. On delivery the driver from DHL pulled up at my front gates and left the box outside . I saw him from down my garden but he drove off before I could collect the box. I went to pick up the box but noticed it was very damaged and split open and when lifted the parts were hanging out. The strimmer parts were all over the place inside the box as though it had been thrown around or had been a returned item that someone had previously sent back. I contacted SGS straight away as in there terms and conditions it states that if the packaging is damaged you are to refuse to accept it. This was not an option owing to the currant distancing and did not get the chance to speak to the driver. I phoned SGS customer services and told them I wanted a replacement sent out as I wanted to ship it to another country and that I had booked and paid a shipping company to send it. I told them I could not send it as the box was broken and there was a strong chance that the strimmer could be faulty or parts missing because of the condition I received it in. I was asked to send photos to them which I did straight away and told them I could not send it all the way to another country only to find it was damaged. I received a reply from the manager telling me that it looked like it was only the box broken and everything inside looked OK and told me to tape it up and send it and he hopes my friend likes his gift. My wife and I were really shocked at his reply so we phoned him and had a heated conversation trying to get him to understand how risky it was to send this as it was, but he would not agree to exchange it. He eventually agreed for me to return it for a refund but I had to pay £23 for the return which he will not refund me. I have not had such appalling service from anyone else in all the years of buying online and we had wait a while and to phone a couple of times to get my refund. We are very upset about this and we have to order one from elsewhere and re-book another shipping date. I would never recommend such an appalling company as SGS-Engineering.”
“Absolute joke of a company!!! Compressor went down after less than a month of very light use. Been trying to get fixed for nearly 2month and there after sales is non existent and when you do get through there full of empty promises.”
“Ordered a 12t press, which was delivered late. Found one of the feet to be wrongly drilled, so couldn't build it. Contacted sgs who said they'd send me a new one which never arrived. Very little communication from them for over 2 months, so gave up and got the foot made. Very poor customers service.”
“One of the worst after sales experiences ive ever had. I bought a Hyundai generator 18 months ago from SGS for £700, because I wanted a reliable product from a reputable dealer... and its been a disaster.
When it first arrived the battery was flat so i started it using the hand pull starter, after which the battery seemed ok. I hatdly used the generator for a few months at which point the battery was completely dead. I contacted SGS who told me to contact Hyundai as they handle the warranty. Hyundai (genpower)told me that there was only 30 days warranty on the battery and offered to sell me a replacement for £70.
I went online and found a motorcycle battery for £17. The £17 battery has a 2 year warranty. The replacement £17 battery was 1cm wider so it was hard to fit but i managed.
Then a year later and i am using the generator daily for an hour or two and it stops dead.
After 2 weeks calling and emailing SGS and Genpower i have finally been told today that the 3 year warranty as advertised is actually a 1 year warranty with 2 years faulty parts only. I have to check the smalk print 9n the Genpower website, not on the SGS website, where it states "3 year warranty "So i am responsible for shipping and labour costs.
They haven't even made the effort to help me diagnose the problem for myself so i can can get it going again.”
“Very poor customer service
I ordered a trolley jack and basically it took them 10 days to get me one as the first one they sent was faulty and leaking oil
Despite me sending detailed pics of the faulty parts they tried to fob me off with a bottle of oil...
So long story short, lots of time wasted and lots of aggravation and disappointment from using this company
I have yet to use the replacement jack yet as I had to carry out the tasks with my old jacks
Unless the product is far superior to others I would never use this company again due to their poor service
10 days to get a trolley jack... Amazon deliver next day, so why did this take longer than say 3 days with them sending me a faulty one first?”
“Payed £806 for a generator that subsequently failed.
Was accused of overloading it by charging 1200watts of battery bank through an inverter ,and still 8 days after reporting this nothing.
Just broken promises and excuses .
Disgusted upset.
Great at taking your money
Abysmal at after sales care
Avoid if you are unsure got to a reliable aftercare specialist”
“SGS Engineering UK Ltd: New Order # 100484206
Ordered placed on Sunday 19th of April 2020 for a motorcycle lift.
***I did not pay extra for next day delivery because I was told it will be delivered by the end of the week 3-5 working days from Monday being processed***
Monday 20th of April 2020 contacted SGS customer services to ensure the order was received and being dispatched. Was advised by the staff member that everything was in order and item was in stock (even stated on website) and courier will contact me directly to arrange delivery which will be with me by Friday 24 of April 2020 at the latest. Despite me querying 3-5 working days. (Even provided and updated telephone number and offered to pay extra for delivery but was not needed).
Tuesday 21st of April 2020 contacted SGS customer services to liaise if item has been collected by courier and was advised this will be seen to today. Yet courier will be in contact with me directly to arrange delivery.
Wednesday 22nd of April 2020 contacted customer services to liaise no phone call from courier and it's been 3 working days. Is this motorcycle lift going to be delivered by Friday 24th of April 2020?.
Was advised by customer service that the motorcycle lift should not of been on sale as it was listed as a test on the website despite it being in stock we are currently testing the item.
In response I advised how can such an item be placed on sale on the website if it's currently being tested.
Surely you would test the item and if it passed then you would place it for sale. (At this point trading standards came to mind)
However I explained that I absolutely appreciate that safety is paramount but I have purchased this item due my arthritis and I have arranged for friends/family to assist with the move once delivered.
As well as having a few customers motorcycles that I am currently due to be working on and this lift was purchased to carry out the work. As you can understand the ripple effect this is going to cause me down the foot fall with customers.
Eventually I had to suggest surely out of good will of gesture a partial refund or even a next day delivery to be offered for the hassle of disruption after all this lays with SGS and not a me as loyal customer. Despite purchasing items from this company before i.e compressor/generator never received a problem. (Feel free to search me up SGS purchased via eBay and direct)
Nevertheless I was advised that the message has been passed onto the manager and that I shall receive a phone call.
Thursday 23rd of April 2020 no phone called received. Despite my efforts of reaching out I don't particularly like being on hold for more then 25 minuets. After all am the poor soul who's been chasing this up when it should be the other way around. Not like am be paid to do your job for you right?
As the saying goes "Quick to take your money but..." So as it stands £337.90 short out of my hard earned cash. As we can all understand with the current climate every penny counts to get by in this day and age let alone loss of a customer trust and confidence.
Finaly get through and was told that we've loaded the van up and it will be with you by Friday 24th of April 2020. Thank God for that.
I thought the happy ending would end there well sadly enough it didn't and Friday 24th of April 2020... Phone call from SGS (absolutely shocked as they actually know what a phone is and how to use one) sorry can't deliver the lift will be here on Monday 27th of April 2020.
To be fair the gentleman I spoke to was quite open and honest. Soppose you have to be when you the bearer of bad news. Yet the moral of the story was principle 3 different stories from a few different people and not everyone was singing of the same Hyme sheet.
So after waiting for an item that's still yet to be received and no phone call from management or courier. Despite me even offering to pick it up at cost or no cost. Despite my call on Monday with the initial call for the clarification of the delivery being delivered on Friday.
So my order is now cancelled and awaiting my refund. Let's see how long I'll have to await for that to be processed.
I can't be bothered by the enlightened explanation from SGS chapter 1 no delivery and verse 2 no phone call excuses from there 2020 edition excuse book.
If you can't return my phone call please don't respond to this review SGS. If you have time to respond to this review then it's ironic how you can't simply just pick up the phone and call me instead?. Or better yet deliver the item when promised instead!
P.s No I will not be calling you instead I'll be having to chase my money back from PayPal and filing a complaint to trading standards as am sure under the sales of good act your pretty much failed on that to.
Also I'll be passing on my personal experience to all my racing buddies/ social media as am sure they would love to know about the rigmarole.
SGS Engineering UK Ltd: New Order # 100484206
Ordered placed on Sunday 19th of April 2020 for a motorcycle lift.
***I did not pay extra for next day delivery because I was told it will be delivered by the end of the week 3-5 working days from Monday being processed***
Monday 20th of April 2020 contacted SGS customer services to ensure the order was received and being dispatched. Was advised by the staff member that everything was in order and item was in stock (even stated on website) and courier will contact me directly to arrange delivery which will be with me by Friday 24 of April 2020 at the latest. Despite me querying 3-5 working days. (Even provided and updated telephone number and offered to pay extra for delivery but was not needed).
Tuesday 21st of April 2020 contacted SGS customer services to liaise if item has been collected by courier and was advised this will be seen to today. Yet courier will be in contact with me directly to arrange delivery.
Wednesday 22nd of April 2020 contacted customer services to liaise no phone call from courier and it's been 3 working days. Is this motorcycle lift going to be delivered by Friday 24th of April 2020?.
Was advised by customer service that the motorcycle lift should not of been on sale as it was listed as a test on the website despite it being in stock we are currently testing the item.
In response I advised how can such an item be placed on sale on the website if it's currently being tested.
Surely you would test the item and if it passed then you would place it for sale. (At this point trading standards came to mind)
However I explained that I absolutely appreciate that safety is paramount but I have purchased this item due my arthritis and I have arranged for friends/family to assist with the move once delivered.
As well as having a few customers motorcycles that I am currently due to be working on and this lift was purchased to carry out the work. As you can understand the ripple effect this is going to cause me down the foot fall with customers.
Eventually I had to suggest surely out of good will of gesture a partial refund or even a next day delivery to be offered for the hassle of disruption after all this lays with SGS and not a me as loyal customer. Despite purchasing items from this company before i.e compressor/generator never received a problem. (Feel free to search me up SGS purchased via eBay and direct)
Nevertheless I was advised that the message has been passed onto the manager and that I shall receive a phone call.
Thursday 23rd of April 2020 no phone called received. Despite my efforts of reaching out I don't particularly like being on hold for more then 25 minuets. After all am the poor soul who's been chasing this up when it should be the other way around. Not like am be paid to do your job for you right?
As the saying goes "Quick to take your money but..." So as it stands £337.90 short out of my hard earned cash. As we can all understand with the current climate every penny counts to get by in this day and age let alone loss of a customer trust and confidence.
Finaly get through and was told that we've loaded the van up and it will be with you by Friday 24th of April 2020. Thank God for that.
I thought the happy ending would end there well sadly enough it didn't and Friday 24th of April 2020... Phone call from SGS (absolutely shocked as they actually know what a phone is and how to use one) sorry can't deliver the lift will be here on Monday 27th of April 2020.
To be fair the gentleman I spoke to was quite open and honest. Soppose you have to be when you the bearer of bad news. Yet the moral of the story was principle 3 different stories from a few different people and not everyone was singing of the same Hyme sheet.
So after waiting for an item that's still yet to be received and no phone call from management or courier. Despite me even offering to pick it up at cost or no cost. Despite my call on Monday with the initial call for the clarification of the delivery being delivered on Friday.
So my order is now cancelled and awaiting my refund. Let's see how long I'll have to await for that to be processed.
I can't be bothered by the enlightened explanation from SGS chapter 1 no delivery and verse 2 no phone call excuses from there 2020 edition excuse book.
If you can't return my phone call please don't respond to this review SGS. If you have time to respond to this review then it's ironic how you can't simply just pick up the phone and call me instead?. Or better yet deliver the item when promised instead!
P.s No I will not be calling you instead I'll be having to chase my money back from PayPal and filing a complaint to trading standards as am sure under the sales of good act your pretty much failed on that to.
Also I'll be passing on my personal experience to all my racing buddies/ social media as am sure they would love to know about the rigmarole.
Ee
SGS Engineering UK Ltd: New Order # 100484206
Ordered placed on Sunday 19th of April 2020 for a motorcycle lift.
***I did not pay extra for next day delivery because I was told it will be delivered by the end of the week 3-5 working days from Monday being processed***
Monday 20th of April 2020 contacted SGS customer services to ensure the order was received and being dispatched. Was advised by the staff member that everything was in order and item was in stock (even stated on website) and courier will contact me directly to arrange delivery which will be with me by Friday 24 of April 2020 at the latest. Despite me querying 3-5 working days. (Even provided and updated telephone number and offered to pay extra for delivery but was not needed).
Tuesday 21st of April 2020 contacted SGS customer services to liaise if item has been collected by courier and was advised this will be seen to today. Yet courier will be in contact with me directly to arrange delivery.
Wednesday 22nd of April 2020 contacted customer services to liaise no phone call from courier and it's been 3 working days. Is this motorcycle lift going to be delivered by Friday 24th of April 2020?.
Was advised by customer service that the motorcycle lift should not of been on sale as it was listed as a test on the website despite it being in stock we are currently testing the item.
In response I advised how can such an item be placed on sale on the website if it's currently being tested.
Surely you would test the item and if it passed then you would place it for sale. (At this point trading standards came to mind)
However I explained that I absolutely appreciate that safety is paramount but I have purchased this item due my arthritis and I have arranged for friends/family to assist with the move once delivered.
As well as having a few customers motorcycles that I am currently due to be working on and this lift was purchased to carry out the work. As you can understand the ripple effect this is going to cause me down the foot fall with customers.
Eventually I had to suggest surely out of good will of gesture a partial refund or even a next day delivery to be offered for the hassle of disruption after all this lays with SGS and not a me as loyal customer. Despite purchasing items from this company before i.e compressor/generator never received a problem. (Feel free to search me up SGS purchased via eBay and direct)
Nevertheless I was advised that the message has been passed onto the manager and that I shall receive a phone call.
Thursday 23rd of April 2020 no phone called received. Despite my efforts of reaching out I don't particularly like being on hold for more then 25 minuets. After all am the poor soul who's been chasing this up when it should be the other way around. Not like am be paid to do your job for you right?
As the saying goes "Quick to take your money but..." So as it stands £337.90 short out of my hard earned cash. As we can all understand with the current climate every penny counts to get by in this day and age let alone loss of a customer trust and confidence.
Finaly get through and was told that we've loaded the van up and it will be with you by Friday 24th of April 2020. Thank God for that.
I thought the happy ending would end there well sadly enough it didn't and Friday 24th of April 2020... Phone call from SGS (absolutely shocked as they actually know what a phone is and how to use one) sorry can't deliver the lift will be here on Monday 27th of April 2020.
To be fair the gentleman I spoke to was quite open and honest. Soppose you have to be when you the bearer of bad news. Yet the moral of the story was principle 3 different stories from a few different people and not everyone was singing of the same Hyme sheet.
So after waiting for an item that's still yet to be received and no phone call from management or courier. Despite me even offering to pick it up at cost or no cost. Despite my call on Monday with the initial call for the clarification of the delivery being delivered on Friday.
So my order is now cancelled and awaiting my refund. Let's see how long I'll have to await for that to be processed.
I can't be bothered by the enlightened explanation from SGS chapter 1 no delivery and verse 2 no phone call excuses from there 2020 edition excuse book.
If you can't return my phone call please don't respond to this review SGS. If you have time to respond to this review then it's ironic how you can't simply just pick up the phone and call me instead?. Or better yet deliver the item when promised instead!
P.s No I will not be calling you instead I'll be having to chase my money back from PayPal and filing a complaint to trading standards as am sure under the sales of good act your pretty much failed on that to.
Also I'll be passing on my personal experience to all my racing buddies/ social media as am sure they would love to know about the rigmarole.
”
“Poor quality stainless steel construction. Out of alignment draws. Draws clipping frame edges, sticking draws. Flimsy construction, pop rivetted draws. Reluctant, obstructive, demanding, accusatory service . One customer lost forever.”
“I brought a petrol brushcutter/strimmer to undertake a garden project. Attracted by the offer of next day delivery and good reviews I decided to purchase the item. I followed the instructions carefully and built the machine exactly as per instructions and on the first pull of the starting cord the handle broke in half and cut my hand! The machine seemed to vibrate excessively and after no more than 3 minutes use I noticed missing bolts on the main shaft and on the front shield, these had worked loose and I was unable to locate them. The protection shield had moved due to this and the cutting blade (brushcutter) has sliced through the shield. I immediately contacted SGS and it became apparent that the advisor seemed to think that I’d somehow not constructed the machine correctly? I asked if I could swap the strimmer for another as I desperately needed it for the weekend but was told this wasn’t possible which is annoying as when I purchased the strimmer it was with me in less than 24hrs. I am left having to purchase an alternative strimmer from another company and now probably face a battle to get a refund (and a costly return.)”
“Hi, i would just like to thank you for my purchase,everything is as described,very very pleased with it,from ordering to delivery, i can recomend them no problem, again thank you.merry christmas to all at sgs.”
“I don’t write reviews; however, this is a truly forgettable experience having purchased a faulty trash water pump from SGS.
Initial responses from customer services was very encouraging and helpful. I did all that was asked of me; however, the promised replacement pump didn’t materialise when it was scheduled.
I was told that the courier had misrouted the replacement pump; however, speaking with the courier I was informed that the pump hadn’t been collected from SGS, all they had received was notice of a collection. Tbh I don’t know who to believe, all I know is the water has now topped the dyke. Thank you👎👎👎
I purchased the pump to manage a real flood potential next to my property following an extended period of heavy rain.
I wish I’d read the negative reviews that are never shown on company websites as I would not of purchased from this company. The negative reviews highlight what appears to be a common theme of initial good service until something fails; the reviews then highlight the poor Service I have received.
I dread to think what service if any I’ll receive in the future if the pending pump fails if this is what it’s been like up to now...
Read all reviews up front is my advice!”
“Following an on going problem, where I purchased a air compressor from sgs, the compressor is 2 months old with 2 1/2 hours use and the head gasket and the rubber cylinder head seal blew due to the compressor not being assembled properly, they told me they didnt have the rubber seal but would send a new gasket out. A week later I recieved the gasket only to find that once I opened the envelope they sent me a USED gasket that they had taken of another compressor, FIRSTLY I should never have to be replacing gaskets at this stage of the compressors light usage, SECONDLY what kind of so called professional company sends a USED gasket to a customer with a compressor which has a 2 YEAR WARRANTY. when I rang it was the usual excuses, and he said to me " WEVE TRIED TO HELP YOU ALL WE CAN BY SENDING A FREE GASKET OUT" lol. Considering theres a 2 year warranty it should be FREE, but they sent me a used gasket and they cant seem to see the problem with that. Anyone who knows about any type of engines knows that you dont put USED gaskets on a cylinder head. AGAIN they said that they dont have any in stock which would explain the used one, but how can they produce air compressors without head gaskets lol, so that's clearly a lie. I've now been told I will have a NEW gasket maybee by Friday but cant promise anything. YET MORE TIME THAT I CANT WORK. a real professional company would have offered to take the compressor back and send a new one considering it's still under warranty. Full of excuses yet again. I'm now going to contact trading standards with my concerns, and looks like I'm going to have to buy equipment with a company that's actually competent.”
“Following an on going problem, where I purchased a air compressor from sgs, the compressor is 2 months old with 2 1/2 hours use and the head gasket and the rubber cylinder head seal blew due to the compressor not being assembled properly, they told me they didnt have the rubber seal but would send a new gasket out. A week later I recieved the gasket only to find that once I opened the envelope they sent me a USED gasket that they had taken of another compressor, FIRSTLY I should never have to be replacing gaskets at this stage of the compressors light usage, SECONDLY what kind of so called professional company sends a USED gasket to a customer with a compressor which has a 2 YEAR WARRANTY. when I rang it was the usual excuses, and he said to me " WEVE TRIED TO HELP YOU ALL WE CAN BY SENDING A FREE GASKET OUT" lol. Considering theres a 2 year warranty it should be FREE, but they sent me a used gasket and they cant seem to see the problem with that. Anyone who knows about any type of engines knows that you dont put USED gaskets on a cylinder head. AGAIN they said that they dont have any in stock which would explain the used one, but how can they produce air compressors without head gaskets lol, so that's clearly a lie. I've now been told I will have a NEW gasket maybee by Friday but cant promise anything. YET MORE TIME THAT I CANT WORK. a real professional company would have offered to take the compressor back and send a new one considering it's still under warranty. Full of excuses yet again. I'm now going to contact trading standards with my concerns, and looks like I'm going to have to buy equipment with a company that's actually competent.”
“Bought a compressor didn’t work properly, wanted to return sgs didn’t want to know. Having to go through hell to get my money back. Don’t buy from here as if you need to return you’ve had it!!!”
“Aha engineering have made returning a faulty item very very difficult am now stuck with a air compressor that is I can not use and no refund. Thanks sgs great service. Don’t buy from here if you need to return they don’t want to know!!”
“Had multiple issues regarding a 72" tool box purchased from SGS Engineering. The box arrived damaged and was missing parts, which they asked for evidence and was provided immediately.
They agreed to collect it (large heavy item for pallet collection) and refund the full amount back however on 3 occasions they have supposedly booked the toolbox for collection but no one turns up. Waiting around from 8am to 6pm to be told its the delivery company fault however speaking to the deliver company they have zero instructions from SGS for the collection. Once fair enough but 3 times is not a mistake, very clear they do not intend on collecting the toolbox in order to refund the money back. £550 down with a large tool in my garage taking up space and unable to purchase another tool box else where until I get my refund.
Now I am going through trading standards and possibly small court claim for this completely dishonest company.
Reviews are good when everything goes straight forward but look at how they deal with their customers when issues crop up.
WORSE company I have dealt with in years”
“Had multiple issues regarding a 72" tool box purchased from SGS Engineering. The box arrived damaged and was missing parts, which they asked for evidence and was provided immediately.
They agreed to collect it (large heavy item for pallet collection) and refund the full amount back however on 3 occasions they have supposedly booked the toolbox for collection but no one turns up. Waiting around from 8am to 6pm to be told its the delivery company fault however speaking to the deliver company they have zero instructions from SGS for the collection. Once fair enough but 3 times is not a mistake, very clear they do not intend on collecting the toolbox in order to refund the money back. £550 down with a large tool in my garage taking up space and unable to purchase another tool box else where until I get my refund.
Now I am going through trading standards and possibly small court claim for this completely dishonest company.
Reviews are good when everything goes straight forward but look at how they deal with their customers when issues crop up.
WORSE company I have dealt with in years”
“Horrible customer service. They 60 days returns policiy is not true. Purchased Mulwaukee drill from them witch was faulty upon opening. They told me because I had it for more than 6 days they cannot help me. They cannot accept it back because it was openned. But they sent the drill in a bag with no box. This was the last time buying from them.”
