Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great design, incredible quality and great service too. Top end of my price range but the quality of product (and service) more than justifies the price tag. The explorer is already an all time fave.”

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Posted 3 years ago

“I have just been in the far North of Sweden in minus 22⁰ and my jacket is everything I want it to be......”

Shackleton 5 star review on 29th December 2021

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Posted 3 years ago

“The socks are very warm and very comfy, excellent quality.”

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Posted 3 years ago

“Love the down vest plenty of pockets & easy to pack good quality & fit”

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Posted 3 years ago

“My sweater arrived very punctually and is utterly wonderful: soft, warm, a very good fit and a lovely, usable colour. I hope that the temperature now drops so that I can enjoy it in the conditions for which it was designed and made!”

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Posted 3 years ago

“Excellent products and, especially as an ex-pat overseas buyer, fuss free processes. All my items I have bought over the past couple of years have arrived in perfect condition and as described, including the fit. Great products.”

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Posted 3 years ago

“I am new to the Shackleton Range and purchased a number of their items online based on reviews; however I’d not tried the items on in a shop so I was a little apprehensive to say the least. Let’s say that I needn’t have worried because the quality and look of the products are second to none. Understated and stylish probably sum up their products the best. I’ve never had so many compliments about a sweater in my life and I will be buying a another hero sweater in a different colour in the new year I am so happy with it. Being an active mountaineer myself and the owner of several down jackets the Rothera most definitely outshines the others in terms of looks and build quality. Absolutely amazing products all round;I would not hesitate to recommend Shackleton products to anyone.”

Shackleton 5 star review on 25th December 2021

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Posted 3 years ago

“Great jacket, good length in arms and unbelievably warm, but you do not overheat, love it”

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Posted 3 years ago

“Excellent materials that keep the spirit of the outdoors experience”

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Posted 3 years ago

“Great quality products, Rothera warm for such a lightweight fitted jacket, Knitwear good quality, Lockroy could do with some pulls at the bottom for the thinner shape. Big thank you to Thom for his guidance, customer service and patience. Would highly recommend them.”

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Posted 3 years ago

“I am a regular customer now with Shackleton, I found their jackets spot on and do exactly what is said on the tin. This seller can be trusted 100%.”

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Posted 3 years ago

“After being very impressed with a friend of a friends Endurance parka, I Dripped into the pop up store on Regents Street and bought the Pilots parka. Amazing quality product and amazing service from the two gentlemen in the store. Even my 10 year old who was with me commented, saying that it was much better than “the goose shop” and that “the men knew everything about the coat”. The quality really is outstanding and the technical detail second to none. I’ll be investing in more Shackleton products, that’s for sure.”

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Posted 3 years ago

“Really pleased with my limited edition Centenary Hero sweater in charcoal. Very comfortable and smart, beautifully made. It's the first time I've ever spent this amount on a sweater, but so worth it. I now feel a bit closer to the Boss, while I read South!”

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Posted 3 years ago

“I have bought a Gilet and a Parka. Both are exceptional garments. So good that people come up to me and say - What's that? Where did you get it ? And then say they are going to buy one. The Parka in particular is remarkable. Cold weather has no impact at all, but interestingly it is not terribly hot indoors either. As my 15-year-old daughter said after wearing it,'Its the same indoors as outside'. I can't describe it better than that. The pockets etc are very practical.”

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Posted 3 years ago

“Fabulous design and quality”

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Posted 3 years ago

“Technically excellent and simple practical styling. Very welcoming and knowledgeable at the Regent St store. Looking forward to the ladies range.”

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Posted 3 years ago

“you get what you pay for. an absolutely fantastic product. fits perfect and looks amazing.”

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Posted 3 years ago

“If you want a quintessential English fashion item Shackleton is it. My sons in their late teens early twenties love the jackets as much as I do”

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Posted 3 years ago

“It is a very warm jumper”

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Posted 3 years ago

“Excellent products. Admittedly, not cheap but you pay for what you get. I have mainly dealt with their London pop-ups (first Mayfair and now Regents Street). Manager there is really good. All in all - love the brand”

Helpful Report

Posted 3 years ago

Shackleton is rated 4.8 based on 831 reviews