Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 905 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent a month buying coats at around £1000 (6 in total) to try and find one I liked, with varying levels of disappointment and never quite been able to see the value for money. I had considered the Shackleton Parka but didn't quite want to push that far for a coat. I eventually took the plunge and ordered the coat and I'm so glad I did. From a company point of view, products are easy to assess online, delivery is quick and the item I received was well packaged. Once I lifted the coat out of the packaging I could feel and see the quality, of the materials used and the manufacturing process. The coat is a great fit, very comfortable and great for everything from winter walks through to standing at the side of kids' football pitches, keeping the cold, wind and rain out. Can't recommend the company or the product enough”

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Posted 3 years ago

“Have purchased several jumpers that have been excellent as stated on there website great quality so though I would invest in a top quality puffy down jacket haven’t had it long but on first apprentice looks great and fits perfectly warm And light perfectly happy with my jacket thanks Raymond”

Shackleton 5 star review on 31st January 2022

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Posted 3 years ago

“Excellent quality and delivery as always .”

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Posted 3 years ago

“Superb quality at a price - but kit you’ll love to wear”

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Posted 3 years ago

“Love love love my new Rothera jacket and so does everyone else by the comments I’ve been receiving, I’ll certainly be back next winter for the LOCKROY, couldn’t recommend highly enough.”

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Posted 3 years ago

“Excellent, well made, multi purpose kit, from a friendly team. Love the brand.”

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Posted 3 years ago

“Excellent”

Shackleton 5 star review on 27th January 2022

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Posted 3 years ago

“Beautifully well made jacket. Feels very premium and in my view better quality than Moncler or Canada goose. Bought the jacket for my wife (xs). She's a size 8 and this fits fine. She gets v cold but this jacket is really warm.”

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Posted 3 years ago

“Thank you for your quick response and service.”

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Posted 3 years ago

“Speedy delivery, fantastic jumper, true to size, great quality”

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Posted 3 years ago

“Fantastic product, amazing quality with a very personalised service and great interactions with the Shackleton team when dealing with a size change.”

Shackleton 5 star review on 23rd January 2022

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Posted 3 years ago

“Bought the centenary sweater and I'm really pleased with it. The staff were very helpful and the quality of the sweater is brilliant, it's comfortable, fits perfectly and I'm looking forward to testing it in Norway.”

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Posted 3 years ago

“Fantastic attention to detail and premium materials - superior kit!”

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Posted 3 years ago

“Brilliant coat, fits perfectly. Really like the hood shapes around the head. Need to acquire the hackon parka next. Would be nice if you could spread the cost somehow”

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Posted 3 years ago

“I’ve been buying Shackelton products since they first started out in a smart ‘pop-up’ shop by Selfridges. Most of my wardrobe is Shackelton from base layers to parkas. All very high quality and brilliantly designed. Can’t fault the products or the service. My go to label of choice.”

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Posted 4 years ago

“I'm wearing the jumper every night it inspires me in a difficult time, warm comfortable.”

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Posted 4 years ago

“As always: Great, high quality products and fast delivery, even to Denmark.”

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Posted 4 years ago

“This was my second purchase from Shackleton, what can I say. Excellent service, the quality of the items is first rate. Extremely pleased. Will definitely buy from them again. 👍🏻”

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Posted 4 years ago

“I'm just a huge fan of Sir Ernest Shackleton (even named my cat Shackleton), and I'm grateful to know your store/website exists! Couldn't be happier with the 100-year anniversary cashmere scarf. Love what you offer and stand for! With much appreciation, T.L. Smith”

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Posted 4 years ago

“Excellent quality, was a Christmas present for my dad whose renovating a chapel in Cornwall.”

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Posted 4 years ago

Shackleton is rated 4.8 based on 905 reviews