Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 992 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After doing some research and reading reviews I decided to invest in a Haakon parka in navy blue.This was after speaking to Sarah at Shackleton who gave me great advice on the merits of the Haakon and the sizing.Her customer service throughout was outstanding ! As for the Haakon,it arrived in quick time and fits like a glove.It looks really stylish and having been out in the elements of cold,wind and rain I'm super happy with my purchase.I'm confident it will keep me warm and dry for years to come.”

Helpful Report

Posted 3 years ago

Thank you so much for the review and so lovely to receive individual feedback on our team members!

Posted 3 years ago

“Lovely shop, nice gear, helpful staff”

Helpful Report

Posted 3 years ago

Thank you! Come again soon.

Posted 3 years ago

“I had read many reviews before making my choice. Like many, I find it difficult always to "guess" an ideal fit when spending on a luxury item. So I was delighted when Shackleton open its shop in Covent Garden. Of course, the full range was available and make my final selection so much easier. Adding to this were the superb staff who gave me the time to browse whilst offering any help I might need. Overall I am left with an overwhelming experience of quality in both the coat and the service.”

Helpful Report

Posted 3 years ago

Our team work so hard to deliver great products and great service so it fills our hearts with joy to receive a review such as this. Thank you!

Posted 3 years ago

“Great coat. Its really comfortable, very warm and looks great.”

Helpful Report

Posted 3 years ago

So glad you like it!

Posted 3 years ago

“Perfect fit, well made very warm as promised. Highly recommend, light weight”

Helpful Report

Posted 3 years ago

Thanks for taking the time to post us a review.

Posted 3 years ago

“Love my new Shackleton,ziti so light and yet cosy and warm! Love love my new jacket👍❤️”

Helpful Report

Posted 3 years ago

Thank you Jean. We love love that you love it too!

Posted 3 years ago

“Outstanding product and even better customer service. Amazing customer experience from start to finish.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to give us a review.

Posted 3 years ago

“I have bought 2 Ross Gilets one Chalk a 2 xl and one Black one. The Chalk is amazing and has everything I require warmth and internal pockets which I find very useful as when I out about, hence I decided to buy the Ross Black but I am disappointed that this version does not have any internal pockets. So as with the Chalk version I thought Shackleton was ahead of the field by having many pockets but still looking very fashionable. But now you have changed the style Shackleton Ross Gilet is very much the same as any other gilet.”

Helpful Report

Posted 3 years ago

Thank you again for the feedback on the new Ross. We're sorry to hear of your disappointment with the design changes. The decision was made to remove the internal pockets for a lighter and more comfortable fit and we felt that the 4 external pockets would be more accessible so as not to have to unzip the jacket. We have shared your feedback with our product design team though and will be sure to review this with future design iterations.

Posted 3 years ago

“WE bought two Shackleton jackets and a centenary orange pullover wax jacket - they are all excellent quality and very comfortable to wear. We are off to Scotland in a few weeks to test them out!”

Helpful Report

Posted 3 years ago

“Great, great product, stylish, really functional, thoroughly recommend.”

Helpful Report

Posted 3 years ago

“Bought a Rothera jacket. Beautiful piece of equipment, build quality is superb. Probably the best jacket I’ve worn, comfort, freedom of movement, everything is 100%. Can not recommend it enough.”

Helpful Report

Posted 3 years ago

“It was great to be able to speak to a really helpful and personable young woman before placing the order. The down jacket is exactly what I was looking for - I visit various parts of Norway and need something smart and warm ( a difficult combination). The Ronne is just right. And I like and relate to the Shackleton branding.”

Helpful Report

Posted 3 years ago

“We can learn so much from our past so as it is from Shackleton's history”

Helpful Report

Posted 4 years ago

“The product was advertised as black but it was actually more of a navy blue. Shackleton were great and they promptly sent me new jacket the next day just in case I was sent the wrong colour my mistake. Initially, I was not sure about the blue but after trying on the jacket, the fit was great and the blue was very nice. I have worn the jacket a few times and it is very comfortable, warm and looks great. Would definitely buy from Shackleton again.”

Helpful Report

Posted 4 years ago

“Perfect out of the box. Genuinely excellent.”

Helpful Report

Posted 4 years ago

“Ross Down Gilet L Blue Arrived beautifully wrapped and packed which is nice. Quality of the finishing is very high, with no hanging threads or missed stitches. Design is very thorough, good shape to the body (not a hanging sack like others) large, useful pockets with chunky zips and pulls that will work with cold wet fingers. The wind baffle/placket behind the zip is several layers of material and stitching so should stay flat behind the zip, not fold like flimsy versions. The fleece collar and zip guard all work and make wearing fully done up comfortable. Lastly, and most importantly, it feels very warm and certainly blocks the wind. Not tried it in cold weather yet but I am sure that it will be very snug. Looks great as well. Expensive, but top-quality product. Well done and many thanks.”

Helpful Report

Posted 4 years ago

“Great products, great customer service. Reliable, durable, perfect.”

Helpful Report

Posted 4 years ago

“Great service and good communication”

Helpful Report

Posted 4 years ago

“Love the products but I am disappointed that graphene is no longer being used in your jackets and knit base layer.I am so glad that I bought the frank hurley photographers jacket and pilot jacket and the Vincent base layer all with graphene a few years ago.”

Helpful Report

Posted 4 years ago

“Epic. The coat was as described, fits like a charm, measures true to size and I look forward to many years service.”

Shackleton 5 star review on 4th September 2022

Helpful Report

Posted 4 years ago

Shackleton is rated 4.8 based on 992 reviews