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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,116
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Verified Buyer
“Great quality products, Rothera warm for such a lightweight fitted jacket, Knitwear good quality, Lockroy could do with some pulls at the bottom for the thinner shape. Big thank you to Thom for his guidance, customer service and patience. Would highly recommend them.”
Helpful Report
Posted 3 years ago
Shaun Marshall
Verified Buyer
“I am a regular customer now with Shackleton, I found their jackets spot on and do exactly what is said on the tin. This seller can be trusted 100%.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“After being very impressed with a friend of a friends Endurance parka, I Dripped into the pop up store on Regents Street and bought the Pilots parka. Amazing quality product and amazing service from the two gentlemen in the store. Even my 10 year old who was with me commented, saying that it was much better than “the goose shop” and that “the men knew everything about the coat”. The quality really is outstanding and the technical detail second to none. I’ll be investing in more Shackleton products, that’s for sure.”
Helpful Report
Posted 3 years ago
Bryan Evans
Verified Buyer
“Really pleased with my limited edition Centenary Hero sweater in charcoal. Very comfortable and smart, beautifully made. It's the first time I've ever spent this amount on a sweater, but so worth it. I now feel a bit closer to the Boss, while I read South!”
Helpful Report
Posted 3 years ago
Paul Compton
Verified Buyer
“I have bought a Gilet and a Parka. Both are exceptional garments. So good that people come up to me and say - What's that? Where did you get it ? And then say they are going to buy one. The Parka in particular is remarkable. Cold weather has no impact at all, but interestingly it is not terribly hot indoors either. As my 15-year-old daughter said after wearing it,'Its the same indoors as outside'. I can't describe it better than that. The pockets etc are very practical.”
Helpful Report
Posted 3 years ago
Bryan Stone
Verified Buyer
“Fabulous design and quality”
Helpful Report
Posted 3 years ago
Deborah Chadwick
Verified Buyer
“Technically excellent and simple practical styling. Very welcoming and knowledgeable at the Regent St store. Looking forward to the ladies range.”
Helpful Report
Posted 3 years ago
Alan Burniston
Verified Buyer
“you get what you pay for. an absolutely fantastic product. fits perfect and looks amazing.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“If you want a quintessential English fashion item Shackleton is it. My sons in their late teens early twenties love the jackets as much as I do”
Helpful Report
Posted 3 years ago
JOHN WILSON
Verified Buyer
“It is a very warm jumper”
Helpful Report
Posted 3 years ago
M J .Mr Drake
Verified Buyer
“Excellent products. Admittedly, not cheap but you pay for what you get. I have mainly dealt with their London pop-ups (first Mayfair and now Regents Street). Manager there is really good. All in all - love the brand”
Helpful Report
Posted 3 years ago
Nick Lawton
Verified Buyer
“Quality product matched by unreal service. I would highly recommend Shackleton. Like all things in life, you get what you pay for.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great Quality”
Shackleton 5 star review on 13th December 2021
Helpful Report
Posted 3 years ago
Stuart Allward
Verified Buyer
“The quality of the products are second to none. I'm extremely impressed with my new Rothera hooded down jacket. My only grumble is I paid £525 to preorder it and I looked in the shop its now £450. £75 difference in just a few weeks peeved me abit. Regards Stuart Allward”
Helpful Report
Posted 3 years ago
Our apologies for this, we have adjusted the price of the Rothera. We are happy to refund you the £75. The money has been transferred to your original payment method used at checkout.
Posted 3 years ago
Mike Cornwell
Verified Buyer
“The blue Ronne jacket is an exquisite piece of clothing. Every detail is spot on and the cut and shape make for a superb fit and the ultimate in comfort. It's the statement piece I hoped for, and to a degree expected, so I'm absolutely delighted to have it ready for the winters ahead.”
Helpful Report
Posted 3 years ago
Alex Nichol
Verified Buyer
“The Jacket looked very good quality however the sizing didn't seem correct. I ordered a small which would be my size from any other vendor if not Medium, but the jacket was far too big, so returned the item. Again no complaints regarding the quality of the product itself,”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great jacket; really well made”
Helpful Report
Posted 3 years ago
Arabella Braun
Verified Buyer
“You should be made close from this ethical company”
Helpful Report
Posted 3 years ago
Ali Kerr
Verified Buyer
“Love the quality and design”
Helpful Report
Posted 3 years ago
Pandora Land
Verified Buyer
“Great quality and extremely light and warm. Perfect thank you Shack for another great garment.”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 865 reviews
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