Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product matched by unreal service. I would highly recommend Shackleton. Like all things in life, you get what you pay for.”

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Posted 3 years ago

“Great Quality”

Shackleton 5 star review on 13th December 2021

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Posted 3 years ago

“The quality of the products are second to none. I'm extremely impressed with my new Rothera hooded down jacket. My only grumble is I paid £525 to preorder it and I looked in the shop its now £450. £75 difference in just a few weeks peeved me abit. Regards Stuart Allward”

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Posted 3 years ago

Our apologies for this, we have adjusted the price of the Rothera. We are happy to refund you the £75. The money has been transferred to your original payment method used at checkout.

Posted 3 years ago

“The blue Ronne jacket is an exquisite piece of clothing. Every detail is spot on and the cut and shape make for a superb fit and the ultimate in comfort. It's the statement piece I hoped for, and to a degree expected, so I'm absolutely delighted to have it ready for the winters ahead.”

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Posted 3 years ago

“The Jacket looked very good quality however the sizing didn't seem correct. I ordered a small which would be my size from any other vendor if not Medium, but the jacket was far too big, so returned the item. Again no complaints regarding the quality of the product itself,”

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Posted 3 years ago

“Great jacket; really well made”

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Posted 3 years ago

“You should be made close from this ethical company”

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Posted 3 years ago

“Love the quality and design”

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Posted 3 years ago

“Great quality and extremely light and warm. Perfect thank you Shack for another great garment.”

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Posted 3 years ago

“I am very pleased with my Expedition Jacket - superb quality and fit (I had to change an 'M' for an 'S' as the are very generous) I love the depth of the black colour. The hood is well designed - which is not always the case with jackets like this. Just the right amount of pockets too. I feel well protected while wearing it and it is very stylish and not d fashionable. Fashion comes and goes but style is eternal! Thank you Shackleton!”

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Posted 3 years ago

“Fantastic quality! Too warm and cosybto wear now, for once looking forward to the winter !”

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Posted 3 years ago

“Excellent quality and an admirable ecological and social conscience. Not the cheapest but I have no doubt it’ll be long lasting.”

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Posted 3 years ago

“Sharp delivery and well made products.”

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Posted 3 years ago

“Excellent jacket”

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Posted 3 years ago

“Ordered a coat and sweater which were sent fairly quickly. Both had to be returned. When I couldn’t print a free return label I was advised the postage fee would be refunded with the item cost which was a nice touch. Received phone updates with the order. Clothing is good quality and well made.”

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Posted 3 years ago

Our apologies. Your items have arrived in our warehouse today and we will send out the exchange you wanted and will refund the other half of your order. Please, do not hesitate to get back in touch, if you have any other questions.

Posted 3 years ago

“Excellent service great value for money quality garment”

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Posted 3 years ago

“Easy to order, prompt delivery and excellent products. Have bough from them before and will buy from them again again.”

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Posted 3 years ago

“I've bought 5 products from Shackleton over the past 2 years and can vouch for the quality of this brand. I've been particularly impressed with the Nelson Merino lightweight sweaters. Used these on mountaineering activities during Autumn, Winter & Spring expeditions and they really do perform. Customer service is on-point also! Highly recommend Shackleton.”

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Posted 3 years ago

“Decided on the escape expedition jacket but wasn’t sure on what size to order, a couple of emails later & the team at Shackleton advised me and when it arrived 2 days later I was very pleased with the fit, great quality jacket.”

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Posted 3 years ago

“Amazing service from start to finish”

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Posted 3 years ago

Shackleton is rated 4.8 based on 831 reviews