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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,116
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Simon Archibald
Verified Buyer
“Speedy delivery, fantastic jumper, true to size, great quality”
Helpful Report
Posted 3 years ago
Mark Somers
Verified Buyer
“Fantastic product, amazing quality with a very personalised service and great interactions with the Shackleton team when dealing with a size change.”
Shackleton 5 star review on 23rd January 2022
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Bought the centenary sweater and I'm really pleased with it. The staff were very helpful and the quality of the sweater is brilliant, it's comfortable, fits perfectly and I'm looking forward to testing it in Norway.”
Helpful Report
Posted 3 years ago
Mark Purcell
Verified Buyer
“Fantastic attention to detail and premium materials - superior kit!”
Helpful Report
Posted 3 years ago
Flat 11 Hendal Rise
Verified Buyer
“Brilliant coat, fits perfectly. Really like the hood shapes around the head. Need to acquire the hackon parka next. Would be nice if you could spread the cost somehow”
Helpful Report
Posted 3 years ago
Steve Murphy
Verified Buyer
“I’ve been buying Shackelton products since they first started out in a smart ‘pop-up’ shop by Selfridges. Most of my wardrobe is Shackelton from base layers to parkas. All very high quality and brilliantly designed. Can’t fault the products or the service. My go to label of choice.”
Helpful Report
Posted 3 years ago
David Eames
Verified Buyer
“I'm wearing the jumper every night it inspires me in a difficult time, warm comfortable.”
Helpful Report
Posted 3 years ago
Morten Badensø
Verified Buyer
“As always: Great, high quality products and fast delivery, even to Denmark.”
Helpful Report
Posted 3 years ago
Paul Youds
Verified Buyer
“This was my second purchase from Shackleton, what can I say. Excellent service, the quality of the items is first rate. Extremely pleased. Will definitely buy from them again. 👍🏻”
Helpful Report
Posted 3 years ago
T.L. Smith
Verified Buyer
“I'm just a huge fan of Sir Ernest Shackleton (even named my cat Shackleton), and I'm grateful to know your store/website exists! Couldn't be happier with the 100-year anniversary cashmere scarf. Love what you offer and stand for! With much appreciation, T.L. Smith”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent quality, was a Christmas present for my dad whose renovating a chapel in Cornwall.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great design, incredible quality and great service too. Top end of my price range but the quality of product (and service) more than justifies the price tag. The explorer is already an all time fave.”
Helpful Report
Posted 3 years ago
Gary Sullivan
Verified Buyer
“I have just been in the far North of Sweden in minus 22⁰ and my jacket is everything I want it to be......”
Shackleton 5 star review on 29th December 2021
Helpful Report
Posted 3 years ago
ROSS Taylor
Verified Buyer
“The socks are very warm and very comfy, excellent quality.”
Helpful Report
Posted 3 years ago
Mike Rosenberg
Verified Buyer
“Love the down vest plenty of pockets & easy to pack good quality & fit”
Helpful Report
Posted 3 years ago
Richard Tiley
Verified Buyer
“My sweater arrived very punctually and is utterly wonderful: soft, warm, a very good fit and a lovely, usable colour. I hope that the temperature now drops so that I can enjoy it in the conditions for which it was designed and made!”
Helpful Report
Posted 3 years ago
Gareth Littlechild
Verified Buyer
“Excellent products and, especially as an ex-pat overseas buyer, fuss free processes. All my items I have bought over the past couple of years have arrived in perfect condition and as described, including the fit. Great products.”
Helpful Report
Posted 3 years ago
Andrew Beverley
Verified Buyer
“I am new to the Shackleton Range and purchased a number of their items online based on reviews; however I’d not tried the items on in a shop so I was a little apprehensive to say the least. Let’s say that I needn’t have worried because the quality and look of the products are second to none. Understated and stylish probably sum up their products the best. I’ve never had so many compliments about a sweater in my life and I will be buying a another hero sweater in a different colour in the new year I am so happy with it. Being an active mountaineer myself and the owner of several down jackets the Rothera most definitely outshines the others in terms of looks and build quality. Absolutely amazing products all round;I would not hesitate to recommend Shackleton products to anyone.”
Shackleton 5 star review on 25th December 2021
Helpful Report
Posted 3 years ago
Julian Bury
Verified Buyer
“Great jacket, good length in arms and unbelievably warm, but you do not overheat, love it”
Helpful Report
Posted 3 years ago
David Echeverri
Verified Buyer
“Excellent materials that keep the spirit of the outdoors experience”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 865 reviews
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