Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 979 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a parka from the Duke Street retail unit. Good service and presentation. Would like to see a women's product line also.”

Helpful Report

Posted 6 years ago

“Gorgeous, soft, warm scarf. A delight to wear. Delivery prompt and without issue.”

Helpful Report

Posted 6 years ago

“Everything I have bought has been of excellent quality - as is the packaging, delivery and customer service. Outstanding small company.”

Helpful Report

Posted 6 years ago

“Great quality, performance and fit if a little expensive but good to support a company selling British made product.”

Helpful Report

Posted 6 years ago

“There is no sign of my jacket delivery - I've tried to reach out via email to make an inquiry but no reply. Would love to know where my jacket is! I am in the US - if that makes a difference then someone should alert me. Many thanks Eliza”

Helpful Report

Posted 6 years ago

“Since my first purchase i have ordered two more of the same product (different colors). A testamente i like your produkts!”

Helpful Report

Posted 6 years ago

“Excellent quality and items fit exactly in line with the descriptions on the website. Customer Service has been really helpful and ensured I ordered the correct size of each item. Quality is great and friends have enquired about the brand. I have bought three Shackleton items so far and recommend them highly!”

Helpful Report

Posted 6 years ago

“Quality products, nice materials - good fit...”

Helpful Report

Posted 6 years ago

“i love shackleton hats. i have bought hats every year for the last three years. they retain their shape and their colour. as a photographer sometimes waiting outside, you always want to look smart and presentable as well as remain warm. excellent.”

Helpful Report

Posted 6 years ago

“Excellent product at a competitive price.”

Helpful Report

Posted 6 years ago

“I have purchased both the hero sweater and merino neck warmer. Both are fantastic and I will be buying more. Customer service is second to none and a big shout out to Jamie who was fantastic.”

Helpful Report

Posted 6 years ago

“Great kit and great service.”

Helpful Report

Posted 6 years ago

“Excellent quality and great service. Recommended. Great products.”

Helpful Report

Posted 6 years ago

“Excellent”

Helpful Report

Posted 6 years ago

“The warmest coat I've ever owned.. Good job Shackleton!!”

Helpful Report

Posted 6 years ago

“Excellent service. High quality materials used in all their products.”

Helpful Report

Posted 6 years ago

“I already owned an Endurance Lightweight Parka and wanted to add the Wild Down Jacket to my collection. Unfortuantely, I was overcharged when I placed the order. I sent two e-mails to Shackleton customer service about it, both of which they ignored. It really is too bad that their products are let down by their unacceptably atrocious customer service. As a return customer, I didn't expect to be diddled by them in this manner.”

Helpful Report

Posted 6 years ago

“I live and work through Saskatchewan winters where we often see -30, -40 Celsius weather. This parka is the warmest thing I’ve ever worn and is my favourite thing in my wardrobe. Well done.”

Helpful Report

Posted 6 years ago

“British made, timeless, quality clothing. Delivered with great customer service.”

Helpful Report

Posted 6 years ago

“Just received my visa statement. I was charged 2300 for the frank Hurley photographers jacket not the 1797 approx sale price.also I was charged 1800 for the Pilot jacket.the sale price was 1360 approx.the pilot jacket was listed as 1960 and on sale for 1360 that’s why I bought it savings 500 dollars.the Frank Hurley photographers jacket was listed 2600 approx.sale price 1797 approx.savings 500 dollars that’s why I bought them. But I was charged 2300 for the Frank Hurley photographers jacket & charged 1800 dollars for the pilot jacket.”

Helpful Report

Posted 6 years ago

Shackleton is rated 4.8 based on 979 reviews