Shark Cleaning Reviews

Name: Shark Cleaning
Rating: 1.89

1.9 Rating 85 Reviews

20 %

of reviewers recommend Shark Cleaning

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1.9

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Shark Cleaning 1 star review on 21st June 2024

Anonymous

Shark Cleaning 1 star review on 8th December 2021

Javier Cano

Shark Cleaning 1 star review on 29th August 2020

Adriana

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service SUCKS told me it would take 24 to 48 hours to contact me about my problem not good at all been three days I shouldn't have to reconnect to my app and wifi everytime I want to use it I'm taking the junk back to the store not happy with the app or WORTHLESS CUSTOMER SUPPORT I'm done”

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Posted 2 years ago

“While the shark did work at first I then had wifi issues of it not connecting. Customer service was useless. Every person I talked to wanted me to take the exact same efforts. Kept promising to call me back. Never did call. I will never buy or recommend this companies products to anyone”

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Posted 2 years ago

“It is the worst 300.00 ever spent. It is a waste!!! I picked up a little 20.00 plug in vacuum, and it works better then this hunk of junk!!!!! Wish I would of saved my money instead of buying this worthless piece of junk!!! MY ADVICE SAVE YOUR MONEY!¡!!”

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Posted 3 years ago

“My review isn't about the product, but about the company and their so call customer service. On May 2nd I placed an order for a Shark Al Robot Self Emptying vacuum and an Air Purifier through the Shark Clean website. I placed two separate orders so I could use the promo codes for each item. One was $200 off and one was $100 off. I received and order confirmation on both items. Not receiving product or any notifications, I called to check my order on May 17th and was told by Ackzia my order was cancelled. When asked why, I was told product was out of stock and was told to try and reorder. I went online and of course the promo codes I used originally were no longer available- how convenient. I did not order at that time. Instead, I called Shark Customer Service on May 23rd and explained everything. The lady I spoke with Jakeshia advised only a 20% is offered right now. I explained to her, I did not cancel my order and the discount I was getting originally should be the same discount. She finally advised me to order with the 20% and then call back-she put a note in system, and I would get another 20% off my total. I did as I was instructed. I placed my order, got an order confirmation, called back spoke with Tionne who wasn't able to assist me with the extra 20%. She connected me to Janelle who wasn't able to do the 20% but gave me a phone number and said I should call that number the next day for the 20%. Payment of product went out of my bank account and then went right back into my account. I received an email thanking me for my order on May 23rd at 8:28pm and then I received an email at 9:00 pm saying my order was cancelled. The next day I called and spoke with Monique who advised me the product was out of stock. When I said the payment come out and then went right back into my account, she advised I should contact my bank because they would've done that. Uh no ma'am. I called my bank to let them know I would be purchasing a large dollar item before I ever placed my order and I know what my online limit is without the bank checking to see if the purchase is legit. Monique advised me to visit one of their retailers to purchase. Evidentially this company trains reps to cancel an order if the discount is too much and to drive you to a retailer so you can pay full price. I don't need a shark vacuum or air purifier that bad. I will be sure to tell my friends and family not to bother trying to order a shark vacuum or anything from Shark. There are other brands that are just as good and I'm sure without all the hassle. Four out of the 5 ladies I spoke to were very nice, but only one was willing to try and assist. Monique was rude and hung up before I could ask any other questions. Extremely poor customer service.”

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Posted 3 years ago

“took my money and ran. Lying thieving motherfuckers”

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Posted 3 years ago

“Horrible customer service. There is no 5 year warranty. That’s a scam. My 1 year old shark apex zero m vacuum does not work on carpet it keeps tripping the brush rollers off. Do not buy this vacuum. There’s thousands of complaints about this issue.”

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Posted 3 years ago

“My shark vacuum model UV850 decided to try to catch on fire and spit out burnt plastic from the brush on the bottom. I did not vacuum up anything that would cause this. I’ve called 3 times now and was sent to the high priority members or something and haven’t recieved a call back like I was suppose to in 2-4 hours. It’s been 2 days and now they are off for the weekend and I don’t have a vacuum. Thanks. I’ll make sure to share my experiences with everyone.”

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Posted 3 years ago

“Horrible customer service”

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Posted 3 years ago

“I placed an order three weeks ago and till have not gotten a shipment notification. It must be a scam. luckily I used a credit card and will get my money back!”

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Posted 3 years ago

“Floor unit goes out on the Shark.." Sorry that is not covered by warranty, but we can send you a new one for the cost of a new vacuum, 4 to 6 weeks, how would you like that billed", Sorry but NO, another brand is a much better option.”

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Posted 3 years ago

“I am only leaving one star because it isn’t possible for me to leave negative stars. I ordered a vacuum and it was delivered in a completely different state. When I asked for a refund they kept telling me that I put the wrong address when I had entered the correct address and sent them proof. In fact, it was sent thousands of miles away in a different state. Do not order anything from this site. I’m not a karen, but this is the worst customer service I have ever received. Not only am I out of the money I spent, but I don’t have the product and they offer me nothing but the shift of blame to someone else.”

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Posted 3 years ago

“Trying to use the 5 year warranty after just one year is proving very difficult. The first person on the phone took details and said that a new part is on the way and should arrive in 7 days. Then the emails started, asking the same questions that had already been dealt with. Trying to reply to the emails is hit and miss and usually come back undelivered so you have to phone up again. Surprisingly they then have no record of emails or phone calls and leave you having to start the process again. It's now become apparent that the 5 year warranty doesn't exist and they give you the runaround hoping you'll give up and buy a new Vac. This is a Chinese rip off company and to be honest they are just the same as every other Chinese manufacturer, shoddy scammers. Avoid at all costs, you will be let down.”

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Posted 3 years ago

“Customer Beware. There is no return/refund policy or customer service phone number. I too had error messages when entering a credit card and then paid with PayPal. There was no email response to the customer service messages I sent and USPS has no record of the tracking number provided claimed to have shipped 4 days ago. The manufacturer's customer service (different from this website's customer service email) confirmed that this website is in no way connected to them and therefore has no authority. The manufacturer confirmed that the name described in the invoice does not work for the company. Since then PayPal has reported fraudulent activity and I've notified my card issuers. I have also gone back to purchasing a Dyson.”

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Posted 3 years ago

“i got scammed by sharkcleanusa.com/ sharkclean.com for which i thought it was the official website or maybe a third company. scammed by a toh jean shows i paid on paypal”

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Posted 3 years ago

“ordered a cordless for next day delivery. No next day delivery No delivery on day 2 either and product still not shipped No one to call and no reply to messages Its a Christmas present - so Christmas stuffed! Utterly useless and non-existent customer service Back to Dyson it seems.....”

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Posted 3 years ago

“Its always giving error codes, im getting the second one shipped out already, if I could I would return it what do you expect from an import!!!!!”

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Posted 3 years ago

“About 19 months after purchase our Shark ION robot is beyond repair (suction defect) - spoke with a representative who told me to buy a new model since mine is no longer usable.. (I used it about 1-2x /wk in a pet free small home) Please do not buy. Such a waste of 350+ dollars.”

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Posted 3 years ago

“I have owned several shark vaccum the cordless vaccum, the sick handheld , and the shark pet perfect hand vaccum. As well as their mops. They claim to be the best and do their very convincing videos But I am here to tell you every single shark product I have owned a mom of 2 children has broke in less than a year!!!! Garbage made in China. The lastest rip off I ordered from their shark.com website that has been hacked by a jlheng. With PayPal using my credit card. Recvd a transaction nmbr snd merchant transaction nmbr as well . I call shark 14 days later. To ask where is my vaccum? They claim 25 days at first. When their website claims 1-3days. Then I proceeded to give details and I’m told by shark rep at customer service that is not their company. Yet they have my email on record? This was the first I hv ever purchased on line? So how is that? I told them I went to shark.com. They say sharkclean.com. Either way between the scam and 3years of broken different shark products, I am done!!!!! Buyer beware!!!!! Go back to Hoover , and dyson!!! The photo attached is the only product that has not gone to dumps yet. Hanging on by a tread. Never dropped just broke in my hand while using on wood floor. The other two products are in dumpster, hair mangled , always had to flip and cut hair out of brush till finally it just stopped sucking up anything. Some pet pro!!!!”

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Posted 3 years ago

“Customer service is a joke. You call get disconnected then you have to call back and wait an hour to get bounced around. They delete notes.”

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Posted 3 years ago

“Despite the fact their vacuums are great, their customer service is appalling. I placed an order for £1700 11 days ago and made 12 calls to this company. Each time I called i was given bogus information as to the whereabouts of my package. After 12 days of deceit, I was told today that my order will be cancelled as it is over the value of £500 and more than 2 items, and that a refund will take up to 10 days!! Absolutely disgusted with the way Sharkclean are playing monopoly with people's hard earned money. If that was the case, the website should not have let me order. Also If they processed the refund the first time I called i would not have been so furious right now! Personally, I would urge you to avoid this company at all cost unless you want to communicate with a bunch of illiterate, ill mannered college drop outs who do not have a gram of customer service in them. The management is careless and never gets back to you. Unbelievably frustrating experience for me, and I will NEVER order from such an unprofessional company again!”

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Posted 4 years ago

Shark Cleaning is rated 1.9 based on 85 reviews