“Helplesszz and his crew got me through the Garden of Salvation raid and the Divinity quest. It went fast, was low stress, and one of the best raid experiences I’ve ever had. My only regret is that I didn’t do it a year ago.”
“When I placed the order, I had never done anything like this and was very anxious about my account. I kept checking my email, and it was a major relief when Tom reached out to me via text. He was professional and honest about his work, and was gracious in humoring my questions of curiosity. I am very pleased with the service, and I look forward to using it again.”
“Tom was my Sherpa and he was super awesome to work with. This was my first time trying this service and I would definitely like to work with Tom and SoD again soon! Thank you for the great experience. If I could give more than 5 stars I would!”
“I went into trials 3 days in a row and it never got done.. 3 hours each day. Finally on monday i asked for a new trials team and the guy in the customer support said he would make it happen even though the reset was next day. well needless to say, he never got got it done like he was saying he would. I really wanted that flawless gun and it didnt happend, very upset, I got my money back but thats not the point, I really wanted that weapon and i played all weekend with my sherpa and didnt happen.”
We understand your frustration with our team. This past weekend was the busiest we've ever been and it was a struggle to keep up with the demand. In the future we will do better. If you would like to try our services again, please come into live chat and mention this reply. We will give you a Flawless Play With Trials Card on the house 100% free.
“My run never got completed. I reached out several times, regave info, was assured my run will be soon over 3 day. Then reset morning I reach out again and now they can't complete it. Customer chats were always pleasant, even though nothing got moved along. You folks need to do better with communication on the actually play with runs.”
We are so sorry about this past weekend and your run, we experienced 5x the order volume we are used to and simply couldn't handle it, we know we definitely could have handled things better though! Someone from our company will be reaching out via email to see how we can make it up to you.
Posted 5 years ago
We are making changes to ensure this never happens again!
“chef is great. The man explains what to do and why to do it, it's more coaching session than a carry session with trials. You can actually learn a lot”
“Cimbol took over for ExtremIzm for my order, and he was communicative and completed it fast once he started.
The only issue is that originally I was promised it would be done within 3 hours, but then he did not even login until 2.5 hours later and then I saw he logged off within the hour. I received a text from Cimbol after who was much more informative about what was going on, however once again made promises about time that wasn't upheld until the afternoon of the next day.
In the end of the day, I didn't mind that it ended up being the day after in the afternoon but when they promised a certain time limit it set expectations for when it would be completed and was let down multiple times.”
We are looking to improve our speed back to as it was after a crazy weekend of volume we weren't prepared for, we know we could have done better with how it was handled but are making changes this week to make sure we keep the same standard of service people have come to know from Sherpas of Destiny!
