“Hi My name is Caroline,
I have ordered many times now from you and always found the service excellent, the prices competitive and some patterns added a a surprise! I have not had use for the patterns but have given them to a colleague at work. I am always buying wool because I knit ventilator hats for work and have been doing this for many years with a pattern I made. I also like the fact that you post via Royal Mail as I have had problems with other companies leaving it in the rain or a bin and have had other parcels go missing because they have been left in full view for anyone to take so keep up your good service many thanks Caroline x”
“I am delighted with this purchase. The yarn was reasonably priced, the seller kept me posted with delivery advice, it was carefully packaged and arrived quickly. A very useful pattern book was included free with my purchase.”
“I do not like buying online…especially when it comes to wool.
I like to touch and feel what I’m buying. However, I needed an exact colour - again difficult to achieve when buying online. Shirley Wools got it right- it was the perfect colour match. What a relief!
I purchased via Amazon (unfortunately), because I cannot warrant paying £25 on yarn to get the free delivery.
Just one other comment…I couldn’t read the ‘about us ‘ section on your website, due to the font used.”
“Very prompt and efficient service. I couldn’t believe how fast my order arrived. Thank you so much for the pattern book you included. You have a lovely choice of yarns and I will definitely recommend Shirley Wools and will look forward to ordering more yarn in the future. Thank you”
“I cannot believe how efficient and fast I have received my order. THANK YOU so much for the pattern book which was included. I will certainly be purchasing more wool as the choice and quality is second to none for such a reasonable price.”
“I have ordered from Shirley wools a couple of times and I am very impressed by the speed in which I received my purchases. Excellent service, price and choice of goods. THANK YOU , I can order with confidence.”
“My first experience with Shirley Wools has been a very good one - goods received only 2 days after ordering and a very useful free pattern book included. Thank you!”
“Shirley wools supplied me with 8 balls of wool but when I unwound one, it had several meters of black wool as part of the ball instead of the blue colour I had ordered. When I contacted them about this I was told it was way too late to complain so basically tough! I pointed out that she was obliged to either replace or refund it irrespective of how long it had been since I bought it as it was faulty goods & was told “these are my terms” - in other words, if you don’t like it, sue me!. Rubbish customer service & will never buy from them again. Suggest if you buy their products you check what you have received as you will only get short shift if you complain!”
“Super site. Easy to find exactly what I was looking for and order. Immediate response in a friendly email. Was kept informed about dispatch and order arrived in two days. Really good service - will certainly be using them again.”
