“An excellent service is provided by Shirley Wools online. Fast & efficient delivery and good quality customer service. I will definitely recommend this company.”
“Easy ordering process, informative communication, goods securely packaged and prompt delivery.
Great range of products and I will definitely use this company again.”
“Excellent service once again. I have used this company a few times now and I am always very pleased with the service. Orders are despatched promptly and arrive in a couple of days. Highly recommended.”
“I just discovered Shirley Wools recently and am already making my second order. They have a massive variety of yarns, good communications, delivery was timely and the price is the best I've found. Highly recommended.”
“I am so sorry don't know why I didn't give5 stars on my last review as I meant to .must get back to my fairile top. I recommend shirley Wools have had to speak to Claire on the phone and she was very pleasant.”
“There are mixed reviews about this company, and I wouldn't have ordered if I'd read them first. I received an email confirming my order (over Ā£70) and saying I would receive another when the wool was dispatched. My account showed the debit the following day. After a week I sent a polite email, saying that I understood that the pandemic might well be causing problems but asking for an update. Three phone-calls went unanswered. A week later, I managed to speak to Claire, who immediately said the wool was out of stock in the colours I'd ordered, and offered to refund my payment. The two stars is just to reflect the fact that the refund appeared in my account the following day, but the lack of communication, a website incapable of indicating 'out of stock' and the willingness to immediately accept payment even though the lack of stock must surely have been known is very poor business practice.”
“I will never purchase from this company again. Ordered 10 x 50gm balls of Sirdar Snuggly 3ply to crochet a baby shawl, pattern states 9 x 50gm balls. I have made this shawl 3 times previously and 9 balls have always been sufficient. Not so on this occasion, I was approaching the end of the 9th ball with still lots to do so I weighed the 10th unused ball. 45 gms. I checked the item I was making in pink, with a previous one in white, no difference in size so my tension was fine. I found some of the white left over and compared it with the pink, complete difference in quality, the pink being coarser. I complained and Shirley Wools very rudely stated that I should apologise to them, which of course I haven't done.”
“Disappointed as the wool I ordered was really beautiful.
Had to contact Paypal after 2 weeks as there was no respond to my email asking for updates on the delivery.”
“I ordered wool last Sunday and didnāt read the reviews until after I had placed the order.
So I was delighted when the wool arrived today ((Thursday)
Wool order was correct and very pleased with the quality”
“Very poor service - after contacting Claire Mills I was accused of lying about the non-delivery of my package. Without any notification I also discovered on my credit card that I had been credited for something that was not communicated to me - ie. not given an option to cancel my order if the omitted item may affect my project? After a second email of complaint to Claire I was merely sent a Royal Mail notification of the non-delivery without even as much as an apology. What disgraceful behaviour! If the omitted item affects my project I would be expected to return the goods at my further expense and inconvenience - this again is disgraceful business attitude. Never will be returning to doing business with this online retailer again.”
“Good prices on sales yarns but lousy communication.
Have ordered twice, first order took over a week to arrive. Given Covid problems this was expected however I had to chase as I not heard if the order had been depatched.
Second order, after 12 days nothing had arrived so I emailed company and asked for an update. Two days later I had an email from Paypal to say my payment had been refunded. Presumably the goods were out of stock, but there was no explanation or apology from Shirley Wools.
Fortunately found another supplier, although price was a lot higher, and yarn arrived within 2 days of placing the order, along with an email to confirm it had been sent.
I guess you get what you pay for, but it would have been good to know, yarn was not going to arrive.”
