“Shirley wools supplied me with 8 balls of wool but when I unwound one, it had several meters of black wool as part of the ball instead of the blue colour I had ordered. When I contacted them about this I was told it was way too late to complain so basically tough! I pointed out that she was obliged to either replace or refund it irrespective of how long it had been since I bought it as it was faulty goods & was told “these are my terms” - in other words, if you don’t like it, sue me!. Rubbish customer service & will never buy from them again. Suggest if you buy their products you check what you have received as you will only get short shift if you complain!”
“Super site. Easy to find exactly what I was looking for and order. Immediate response in a friendly email. Was kept informed about dispatch and order arrived in two days. Really good service - will certainly be using them again.”
“Shambles of a company email to say they have sent the yarn never arrived I phoned and told they didn’t have what I wanted. They have refunded I was waiting for it due to the first email saying status sent. This has happened 2 times out of 5 .
She even had the check to say I was rude when I said I will never order again from them . Also sent 5 email’s no reply had to phone”
“Thank you so much for the excellent service provided. My order was received after only 2/3 days with a lovely free book included, with many patterns relating to the Sublime yarn, which was amongst the yarns in my order.
I shall certainly shop with you again.
Thank you again!
Also a contact mobile number is displayed on this website, which is so refreshing to find, as usually it is impossible to speak to anyone if there is a query. Well done Shirley Wools.”
“Excellent service and communication, order placed late on Saturday night and package arrived Wednesday morning. Delighted with my purchase and knitting already underway!”
“Excellent fast friendly service and great value. Wide stock including many discontinued yarns which are hard to find. AND a free gift book - what more can you ask? Highly recommend this site to all knitters.”
“Professional website, thank you email re purchasing from a small business followed by a despatch confirmation but wool never arrived. Several emails asking for tracking info but no response. Very disappointing.”
“Very quick & efficient service. Was kept up to date with despatch notices & love my choice of wool, hayfield chunky with wool…..my only criticism is package was so tightly packed that when I tried to cut open top I managed to go through a couple of strands on one of the balls! 😖 will leave that bell until the end. All in all I would definitely use again, thank you Shirley Wools 🧶”
“I placed my first order with Shirley Wools a couple of days ago. It won't be the last! Wonderful service and this was the only place I could find this particular yarn! Excellent! Very happy!”
“Lovely wool at good prices. I've had some super free pattern books when spending a certain amount. Efficient service and delivery. I get all my wool here. Thanks a lot.”
